Solar Warehouse SA Reviews 

506
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, often receiving orders within a few days or even sooner than expected. Many consumers are also highly satisfied with the quality and functionality of the products, noting that items are as advertised and work perfectly. The overall service, from ordering to shipping, is consistently described as efficient, professional, and easy, leading to a smooth purchasing process. However, some customers also noted issues with product functionality or compatibility, such as receiving a broken panel or an inverter that didn't work as expected without specific, unmentioned accessories. Some reviewers were not happy with the return process or customer support, citing poor treatment, denied returns, or a lack of product knowledge from staff.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Service

People report positive experiences with service, often highlighting its speed and efficiency. Customers... See more

Order

Reviewers highlight positive aspects of order, with many customers praising the quick and efficient... See more

Quality

Clients share positive opinions on quality, with many reviewers stating that products work perfectly and are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best of the best. Best place for Solar related stuff and you will find everything solar related for a reasonable price and Quick dilivery. They never disappoint

Rated 5 out of 5 stars

We incorrectly ordered a Deye 10Kw invertor where i Should have been a Sunsynk. We asked them to change it and it was done professionally by Keagan without any issues in no time. Excellent Service

Rated 5 out of 5 stars

As always these guys deliver. Best and fastest service that I have ever experienced. Their products are of an exceptional quality and you can expect delivery within 3 days. Their Kempton park warehou... See more

Rated 5 out of 5 stars

Solar Warehouse SA you're the best,I placed my order on the 31st of January and it was on a Saturday, Monday I received an email saying my package was going to take 3 to 5 working days to arrive, Tues... See more


Company details

  1. Solar Energy Equipment Supplier

Written by the company

Welcome to Solar Warehouse SA. Here you will find affordable products you need for your load shedding! Please contact us by phone, email, through our online inquiry form or through our social media pages. Our team will be happy to help you with all your inquiries!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

506 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(506)

78 reviews in the last 12 months

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Rated 1 out of 5 stars

Extreme level of arrogance and disrespect towards customers

I have had the most horrible and terrifying treatment as a black person after having been given a Dyness battery with a faulty BMS brand new out of the box. I took it back to them the day after and they failed to exchange it for a new one claiming it had to be sent to supplier and turn around time is 2 to 14 working days. It took them 14 days of testing and figuring out a false story while they are enjoying the comfort of spending my money without delivering.
They respond to issues in an unprofessional manner and I strongly believe this was because of my skin colour. This was as if money coming from a black person was of less value.
They then started demanding documents to the installer. I showed them all relevant documents and above all, my BTec qualification in Heavy Current Electrical Engineering.
They then handed my battery not in its original packaging and dropped it in front of my car leaving it with scratches as if I had it for 5 years poorly attended. Only to find that they have stolen other accessories that come with it.
They turn not to understand or follow their SOP when it comes to a black person.
I’m not sure if there are way of attaching pictures and vice notes to how rude the team was responding on the this platform for everyone to be aware.
They don’t accept a product if it’s not in its original packaging or damaged. But they dump it in your face when the ball is in their court.
Even after having escalated this matter to their Director, nothing fruitful was accomplished. He was even more arrogant after noticing that he is speaking to a black man.
I have purchased 3 other Dyness batteries and inverter in the past which remain untouched. Unfortunately I’m returning them as I’m not happy with how they operate.
This was the worse experience I’ve ever received. They are kind up until they hold on to your money.

August 11, 2025
Unprompted review
Solar Warehouse SA logo

Reply from Solar Warehouse SA

Thank you for your review , we are extremely sorry for the inconvenience caused to you. We are sorry that you feel this way , please note that making this a race concern is really unprofessional.

Note we have more people of colour that work for us if this matters for you. Please note as indicated to you in person as well on email we have pushed for a replacement battery from the supplier but have failed as the supplier has indicated the unit was not faulty out of the box and there were a few cycles run on the battery from your side . We have provided you with the report as well from Dyness that the unit was not faulty out of the box.
We have requested the documents which we have still not received to be able to assist you as a customer to make sure your installation has been done correctly in order to make sure you will not have any issues in the future with your order.  We have still not received the parameters which was requested on :  Thu, Sep 4, 10:11 AM (5 days ago)
Please note your battery was not returned in original packaging as your box was damaged . We have replaced the box and gave it back to you in original packaging. Your battery was not scratched from our side or the supplier side as indicated ,you have mounted the battery on the bottom side  hence the scratches on the bottom .Note none of your accessories was "stolen" all of your accessories were provided to you on collection.False your repair will be accepted if its in full packaging or not
We are more then welcome to take the units back if you wish to return them , please refer to our policy below in order to be approved :https://solarwarehousesa.com/policies/refund-policy
We are extremely sorry that you had a bad experience with your purchase. At the end of the day we still want the best for our customers and are still willing to assist you in any matter. Feel free to contact us.

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Rated 5 out of 5 stars

As always these guys deliver

As always these guys deliver. Best and fastest service that I have ever experienced. Their products are of an exceptional quality and you can expect delivery within 3 days.
Their Kempton park warehouse are the best.

August 25, 2025
Rated 5 out of 5 stars

Best of the best

Best of the best. Best place for Solar related stuff and you will find everything solar related for a reasonable price and Quick dilivery. They never disappoint

August 25, 2025

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