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Sold.co.uk Reviews 

1,086
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and proactive approach, often going above and beyond expectations. People frequently highlight the excellent service, noting the team's efficiency in handling processes and their dedication to keeping clients well-informed through consistent communication and quick response times. However, some people mentioned encountering rude or pushy behavior from staff, describing interactions as stressful. A few customers also expressed dissatisfaction with recommended solicitors or lenders, citing issues like slow responses or feeling pressured to use specific providers.

What people talk about most

Staff

Consumers report positive experiences with staff, highlighting individuals for their professionalism and... See more

Service

Clients share positive opinions on service, with many describing it as superb, excellent, and efficient from... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, professionalism,... See more

Response time

Customers had positive experiences with response times, frequently praising the quick and efficient... See more

Customer communications

Reviewers highlight positive aspects of contact, with many praising staff members for their constant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After unsuccessfully having our home marketed by a traditional estate agent for a while we swapped to Sold. A buyer soon came to view and an offer agreed; Sarah, Ella and Hector were all super helpfu... See more

Company replied

Rated 5 out of 5 stars

I was looking for a quick sale on my house and there was interest right away Although there was some issues along the way it was handled very quickly and always on a ASAP principle Ella the re... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ – Absolutely Superb Service! Selling my property through Sold.co.uk was a fantastic experience from start to finish. The process was clear, quick, and completely stress-free. Their team was p... See more

Company replied

Rated 5 out of 5 stars

Thank You to Hector Hadow and the rest of the Sold Team for ensuring the Sale of my Mums property was completed this week. What has not been a straight forward Journey, was carried out with the utm... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

The way Sold.co.uk works is unique to both traditional and online estate agents. Run by real people who are passionate about property, we have a variety of propositions that include selling for free and also mutually agree a realistic price with the seller, and work with a large network of pre-qualified property buyers to get a fast sale, as well as listing on all the major property portals. We can even cover legal costs and if you need to sell very quickly will make you a cash offer ourselves.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.5

All reviews

(1,086)

46 reviews in the last 12 months

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Rated 1 out of 5 stars

On 16th of March 2026 I wrang the sold…

On 16th of March 2026 I wrang the sold uk number only to be greated by an artificial intelligent. After a bit of waffle from the AI I waited a few hours then wrang again. When I got through the AI asked if they would ring my number NOTHING ALL DAY 24 hours later they ring to late now not interested to my mind this company is a waste of time. RUBBISH AND RUDE.

March 16, 2026
Unprompted review
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Reply from Sold.co.uk

Sorry to hear about your experience, and thank you for the honest feedback.

We’re currently testing and refining some new systems, including how calls are handled, and it’s clear we didn’t get this right in your case. We’re a relatively small team and still improving how everything works behind the scenes, but that’s not an excuse for the delay or frustration you experienced.

We completely understand why this left a poor impression, especially when you were expecting a timely response. Your feedback is genuinely helpful and will be used to improve the process.

Rated 5 out of 5 stars

Great agent would recommend!

Great communication throughout my dealings with this company. Hector went above and beyond to get my purchase completed he is a true asset to the company!

I would highly recommend sold.co.uk to anyone looking at purchasing or selling a property.

Hopefully we will do business again in the future.

James

March 8, 2026
Unprompted review
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Reply from Sold.co.uk

Thanks for the lovely review Raban! We will pass this on to Hector

Rated 1 out of 5 stars

Thoroughly nasty dealings with this company - avoid!

Unfortunately I had dealings with a thoroughly nasty salesperson from this company today.
I made an enquiry via Rightmove about a house they have advertised for sale.
A couple of hours later I got a phone call from a man who said he was calling from sold.co.uk - he asked me financial information to qualify me as a buyer, which is fair enough - however as I explained to the salesperson, I was in the supermarket and didn't want to give out that information in a crowded public place.
That was obviously like a red rag to a bull for this man who became thoroughly nasty, telling me in a raised voice that he refused to make any appointment for me, he again demanded to know how much money I had - and asked how much I had in the bank.
I again told him that I was in the supermarket and could he email me any questions?
More shouting and nastiness - culminating in 'You can f*** off then' and the phone call disconnected.

EDIT
1. I excercise my GDPR rights and request SOLD.CO.UK to provide me with the recording of the phone call
2. Please also see google maps reviews of this company which are averaged at a generous 3.5*

February 23, 2026
Unprompted review
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Reply from Sold.co.uk

We take feedback like this extremely seriously. Following your comments, we reviewed the transcription to the full call recording to understand exactly what happened.

Having reviewed the conversation, we do not recognise the version of events described. Our team member remained calm and professional throughout. When asked standard qualification questions, which are routine when arranging viewings, the call became heated and it was you who used abusive language towards our staff member, including telling them to “f off”, before the call ended.

We appreciate that being asked financial questions while out and about may feel inconvenient. However, qualifying buyers is a normal part of the process and helps ensure that viewings are arranged appropriately for both sellers and buyers. Where it is not convenient to talk, we are always happy to rearrange a call for a better time.

We have a zero tolerance policy towards verbal abuse of our staff, just as we expect our team to treat all customers with respect and professionalism.

Rated 1 out of 5 stars

Lied lied and lied

Arranged viewings and then cancelled them last minute as the viewer turned up to our house, leading us to do the viewings ourselves before another viewer tuned up which we had not been informed about.
Told us they would take a 2 grand profit from our sale and we would get the rest. Turned out to be £5k, so we were completely lied to.
Also told all the viewings would be done in one day, and if it didn't sell in 30 days, they'd advertise it to their big catalogue of regular house buyers. All lies.
Honestly do not waste your time. Communication was poor, they would leave voicemails saying they'd sent an email but there was no email, even after confirming with them the correct email. Just shambles and a complete waste of our time. Selling a house is hard and they just made it 10x harder.

February 11, 2025
Unprompted review
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Reply from Sold.co.uk

Thank you for sharing your feedback.

We’re genuinely sorry to hear that you felt disappointed with your experience. Selling a property can be stressful, and it’s clear from your comments that you found the process frustrating.

We always outline our fee structure and sales process in writing at the point of instruction, including how viewings are arranged and how proceeds are distributed on completion. We do not set out to mislead clients, and we’re sorry that you feel that was the case.

We appreciate you taking the time to leave a review and wish you all the best with your onward plans.

Rated 5 out of 5 stars

Ella Seki at Sold.co.uk

I was with an estate agent that wasn't really pushing my property, so I spoke to Sold.co.uk for advice. I was put in contact with Ella Seki, right from the beginning she was extremely professional, helpful and guided me through the whole process of selling my property. She was extremely proactive during the sale of the property ensuring all documents from all parties was in place, she kept me updated throughout. If you choose Sold.co.uk ask for Ella Seki.

January 27, 2026
Unprompted review
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Reply from Sold.co.uk

Thanks Peter! It sounds like you were looking for clearer guidance and more momentum, so it is good to hear that Ella was able to step in and support you through the process. Keeping on top of paperwork and making sure everyone involved is aligned can make a real difference to a sale, especially when things have previously stalled.

I will make sure your feedback is passed on to Ella. Thank you for choosing Sold.co.uk and for the recommendation.

Rated 5 out of 5 stars

Fantastic service

After the viewing of a property we submitted a offer and the purchase was completed within two weeks. Hector and team are amazing keeping us upto date from start to finish so professional We did use one of their recommended conveyancers and wow again superb communication. Thank you

January 29, 2026
Unprompted review
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Reply from Sold.co.uk

Thank you for your review.

It is great to hear the purchase completed so quickly and that you felt kept up to date throughout. I will pass your comments on to Hector and the team, and it is also good to hear the conveyancers communicated clearly.

Thank you for choosing Sold and for taking the time to share your experience.

Rated 5 out of 5 stars

2 previous failed sales. But then Sold stepped in to save the day!

We had a real challenge selling my flat, with management companies taking forever to provide information and being largely unhelpful, which had already resulted in 2 different sales that fell through. So I turned to Sold afterwards for attempt number 3, and they were fantastic. Our sales negotiator, Ella Seki, was excellent, staying in constant contact, providing updates, chasing things up, and ensuring that the process was followed through, which meant we finally completed on the sale! Genuinely a great help. Thankyou!

January 27, 2026
Unprompted review
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Reply from Sold.co.uk

Thank you for taking the time to share your experience.

Selling a flat can be particularly challenging when third parties delay or fail to provide key information, so it is great to hear that the process finally moved forward on the third attempt. Ella will be really pleased to know her persistence, regular updates, and hands-on approach helped keep everything on track and led to a successful completion!

Rated 5 out of 5 stars

Had a quite good experience with them…

Had a quite good experience with them in the process of buying a property, especially with Hector who was very professional and helpful and also always easy to reach.

January 21, 2026
Unprompted review
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Reply from Sold.co.uk

Thanks for the lovely review, we will pass this on to Hector!

Rated 2 out of 5 stars

Sold Fantastic, do not use their recommended solicitor!

I will start by saying Sold themselves are great and in particular Ella Seki is fantastic and without her support, there is no way we would have got the sale over the line. Their communication was good and they kept us and the buyer up to date throughout. The reason for the low score is purely down to the solicitor that they recommended we use. We were assured Ackroyd would be good if we wanted it to go through quickly because they were in the same building and a deal was offered by using them with it being included in their fees. This was a huge mistake and by the end of it even Sold I feel regretted this advice! So go with Sold, but under no circumstances go with their recommendation of Ackroyd, choose your own solicitor.

December 12, 2025
Unprompted review
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Reply from Sold.co.uk

Thank you for taking the time to share such honest feedback. We’re really pleased to hear you had a positive experience with Sold and that Ella’s support helped get the sale over the line. We’ll make sure she sees your kind words.

We’re sorry to hear the recommended solicitor didn’t meet expectations. While we do suggest firms we’ve worked with before, there’s never any obligation to use them, and clients are always free to choose their own solicitor. Your comments are helpful, and we’ll take them on board when reviewing how we talk through these options in future.

Thanks again for your feedback and for highlighting both the positives and where things could have been better.

Rated 5 out of 5 stars

An assured sale by Ella Seki

Ella Seki could not have been more professional
She was always contactable and gave assurances where necessary, I can not praise her enough

December 15, 2025
Unprompted review
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Reply from Sold.co.uk

Really appreciate you taking the time to share this. It’s great to hear Ella was so dependable and professional throughout, and that her reassurance helped give you confidence in the sale. She’ll be delighted to read your feedback.

Rated 5 out of 5 stars

Thank you Ella Seki for helping to move…

Thank you Ella Seki for helping to move our flat purchase along, lots of communication and very helpful.. highly recommend

November 25, 2025
Unprompted review
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Reply from Sold.co.uk

Thanks for the lovely review. We're really glad Ella was able to keep things moving with plenty of clear communication. We appreciate the recommendation and will be sure to pass on your kind words to her.

Rated 5 out of 5 stars

Excellent

Hector has been great throughout the whole process of purchase. In an already-lengthy process, I have no doubt that were he not involved, apparent communication issues between solicitors would have added weeks if not months to the process.

November 28, 2025
Unprompted review
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Reply from Sold.co.uk

Thank you for the great review. We're really glad Hector was able to step in and keep things moving, especially when communication between solicitors can slow everything down. It's lovely to hear his involvement made such a positive difference to your purchase.

Rated 5 out of 5 stars

Ella Seki was VERY VERY helpful with…

Ella Seki was VERY VERY helpful with the whole process of selling our property and we can't praise her enough, if we could give her 10 stars we would.

November 21, 2025
Unprompted review
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Reply from Sold.co.uk

Thank you for the wonderful feedback both of you! We're so pleased to hear how helpful Ella was throughout your sale. She’ll be delighted to know her support meant so much to you.

Rated 5 out of 5 stars

5 star guy

The moment that we were set up with Hector Hadow is the moment the wheels started spinningi cant have a higher opinion of such a decent gentleman truly striving to do his work and get results

October 31, 2025
Unprompted review
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Reply from Sold.co.uk

Thanks Darren. Glad Hector could be so helpful! We will pass this on to him.

Rated 5 out of 5 stars

I can honestly say Hector Hadow has…

I can honestly say Hector Hadow has gone above and beyond throughout the entire process, not just for the sale but chasing my purchase solicitors also. He was very transparent start to finish and helped me make sense of everything. Hector Is a total asset to the company I couldn't have asked for a better estate agent!

October 22, 2025
Unprompted review
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Reply from Sold.co.uk

Thank you for the amazing review. We're so glad to hear how much Hector’s support meant to you and that his transparency and dedication made the whole process easier. He’ll be so pleased to know his efforts were appreciated.

Rated 5 out of 5 stars

Charlie and Loraine

From start to finish the whole process was fantastic.
Chris Jackson was so helpful and professional in helping us get the quick sale that we needed to secure
our new build home.
All the conveyancer team were also superb and helpful too.
A big shout out to Hector and Dahnish too who were really great in helping us through the process, but an even bigger shout out to Ella who was unbelievable from start to finish.
She was amazing and helped chase the all the solicitors who were involved. If it hadn't been for her and her team we definitely wouldn't have completed when we did.
Thank you Ella and all your colleagues.
We would truly recommend Sold to anyone thinking of selling.

October 13, 2025
Unprompted review
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Reply from Sold.co.uk

Thanks Charles for your lovely review. We're really happy to hear the whole process went so smoothly and that the team were there for you every step of the way. Ella, Chris, Hector and Dahnish will be pleased to know how much their help meant to you. We're so glad we could play a part in helping you secure your new home and really appreciate the recommendation.

Rated 5 out of 5 stars

Great service from Sold

My sister and I were having a hard time trying to sell our late parents' retirement property. The team at Sold couldn't have been more helpful. Sarah, Ella and Hector kept us up to date with progress, were always responsive to our queries, and went above and beyond to make sure that this tricky sale was completed. Thankyou!

October 10, 2025
Unprompted review
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Reply from Sold.co.uk

Thank you for sharing your experience. We're so glad Sarah, Ella and Hector were able to support you and your sister through what must have been a difficult sale. It’s lovely to hear they kept you informed and helped make sure everything was completed smoothly.

Rated 5 out of 5 stars

Super team at Sold

After unsuccessfully having our home marketed by a traditional estate agent for a while we swapped to Sold. A buyer soon came to view and an offer agreed; Sarah, Ella and Hector were all super helpful at every stage. Communication is so important and the team at Sold are fantastic. Thanks everyone for all your help ⭐️⭐️⭐️⭐️⭐️

October 3, 2025
Unprompted review
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Reply from Sold.co.uk

Thank you for the fantastic review. We're so glad Sarah, Ella and Hector were able to help get your sale moving after your experience with a traditional agent. Communication is something we take real pride in, so it’s great to hear the team kept everything on track.

Rated 5 out of 5 stars

Hector Hadow

Hector was extremely responsive, often getting back to us within minutes. He was excellent at explaining the buying process, patiently answering all of our first-time questions, and keeping us updated. Thank you to the entire department that helped me. Best service

Thank you once again

October 1, 2025
Unprompted review
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Reply from Sold.co.uk

We're so pleased Hector was able to guide you through the process with quick responses and clear explanations. We'll be sure to share your thanks with him and the rest of the team.

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