SO Legal Limited Reviews 

403
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for making property transactions remarkably smooth and stress-free. People also deeply appreciate the fast response times and clear, reassuring updates provided consistently throughout the entire process. Clients emphasize the dedication and expertise shown by solicitors when handling house sales and purchases. However, some customers also noted communication challenges and difficulties getting in touch with their assigned team. A few reviewers experienced inconsistencies, delays, or felt that specific tasks required constant chasing and extra attention. Others mentioned instances where replies were missing or information regarding completion steps was not clearly communicated.

What people talk about most

Service

Consumers find service to be positive, highlighting professional, fast, and well-organised assistance from... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and helpful... See more

Response time

Customers had positive experiences with response time, frequently highlighting the speed and efficiency of... See more

Customer service

Customers consistently note positive experiences with customer service, praising the professional, polite,... See more

Customer communications

Reviewers highlight ambiguous aspects of customer communications. Some customers report it is extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first telephone enquiry was warm, informative and reassuring. The fee was explained and was a one off inclusive fee. There was a deadline of about 4 weeks. The whole thing was completed in less... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend SO Legal enough, they helped me with a business sale. They explained everything, I always had a contact and someone to ask any questions. I can highly recommend their team who work... See more

Company replied

Rated 5 out of 5 stars

We're very happy to recommend SO Legal. They were very proactive with pushing through the sale of our house. They provided regular updates and were easy to get hold of any time we needed to speak with... See more

Company replied

Rated 5 out of 5 stars

We intructed SO Legal for the the purchase of our house. Jessica and Susanna were really helpful in getting what was sometimes a challenging process over the line. The pricing was fair, the documents... See more

Company replied


Company details

  1. Law Firm

Written by the company

SO Legal is one of the fastest-growing law firms in the South East – with offices in Eastbourne, Brighton and Hove, Hastings, Ulverston and London


Contact info

4.8

Excellent

TrustScore 5 out of 5

403 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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4.8

All reviews

(403)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and responsive…

Great service and responsive communication.

Conveyancing executive Zoe took great care to fully update me and answer any questions I had about the purchase of a property.

She worked expeditiously and raised great legal queries on my behalf to the selller.

June 28, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thanks for your 5-star review! We’re glad Zoe could assist you with your property purchase. Best wishes from the conveyancing team at SO Legal.

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Rated 5 out of 5 stars

An honest, respectful knowledgeable and hardworking solicitor

So often all you ever hear is 'my solicitor has taken ages, let me down, not kept me up to date' etc.
Been there also. I then changed to So Legal, in particular Nicola Radford, for property purchase/sales and the experience has been totally different ever since, no complaints at all. Now my only gripes are with the other parties solicitors, but nothing can fix that.

June 28, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Rob, thank you so much for taking the time to leave us a 5-star review! We will make sure Nicola sees your feedback. Best wishes from the conveyancing team at SO Legal.

Rated 5 out of 5 stars

property transaction - a good experience

I dealt with Ms. Katie Bacchus and I was pleased with her understanding of the issues and prompt attention to queries as and when they were raised.

Working with a solicitor who can balance speed of action with expertise is important to me, so I will continue to use So Legal.

May 31, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Simon, thank you for your 5-star review! We’re delighted that you’re pleased with how Katie and the team handled your matter. Best wishes from SO Legal.

Rated 5 out of 5 stars

The So Legal team provided the a very professional service

The So Legal team provided a very professional, and punctual service. They were so helpful in keeping the ball rolling. Jenniver was professional, and always took the time to address all of our questions and concerns.

I highly recommend this firm.

June 20, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Edward, we appreciate your 5-star review! We’ve shared your kind words with Jenniver and the team. Best wishes from everyone at SO Legal.

Rated 5 out of 5 stars

Great experience buying my first house

Joe Kennedy and the rest of the team were great when they helped me to buy my first home. They replied to emails promptly, walked me through everything clearly, and kept me in the loop at every step. I felt supported and well informed. Thank you for your help!

June 6, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for taking the time to leave us this 5-star review! We’re happy to hear Joe made your first home-buying experience smooth. Best wishes from everyone at SO Legal.

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Rated 1 out of 5 stars

BAD SERVICE

I WOULD NOT RECOMMEND THIS FIRM -Poor Service, Poor Communication, Fees not transparent, fees charged without giving a revised cost up date! advise not given till its too late and a high bill has been incurred - which could of been avoided if the advice that i paid for at the start was actually given at the start and not when you are a day away of going to court. totally disgusted by the way my case was handled. totally in debt thanks to this firm !! I was part of a recent transaction and this is most definitely a legit review which I am entitled to give!

May 20, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for your message. We take all feedback seriously and are committed to providing the best possible experience for our clients. However, based on the information provided, we could not find any record of your interaction with us. If this is a genuine review, please provide more details or contact us directly so we can understand your concerns better and resolve any issues.

Rated 5 out of 5 stars

Zoe solegal

Zoe was amazing was always available and replied to emails fast . This is the second property Zoe has dealt. with . She was excellent would recommend so legal.

May 18, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for your great 5-star review! We will make sure Zoe receives your feedback. Warm regards from all of us at SO Legal

Rated 5 out of 5 stars

A fantastic service from Joe in Eastbourne

A fantastic service from Joe Kennedy in SO Legal's Eastbourne office, handling our property sale and purchase. Everything went super smoothly, and we really appreciated Joe's calm and professional manner throughout. Recommended.

May 20, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Graham, thanks for sharing your positive experience working with Joe. Your feedback means a lot! Best regards from the conveyancing team at SO Legal.

Rated 5 out of 5 stars

Chloe Loft - Fantastic

Had been dealing with Chloe Loft at So Legal, and service from start to finish was fantastic. Attentive & professional, thank you for your help.

May 23, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Matthew, thank you very much for taking the time to write this great review! We are so happy to hear about your experience working with Chloe. Best wishes from the conveyancing team at SO Legal.

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Rated 5 out of 5 stars

Outstanding service!

Nicola and Stephanie (Hastings branch) provided an impeccable service from start to finish. Communication and response time was outstanding, and I would highly recommend them to anyone. If you're looking for a speedy, diligent, and professional service, these are your people. I've used them before, and I'd use them again!

May 17, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Sophie, thank you for taking the time to review your experience working with Nicola and Stephanie! This 5-star review made our day! We will make sure they receive your feedback. Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

Stress free experience

They say buying a house is one of the most stressful things you will experience, I can say this is true with previous experiences, but not this time,
I was fortunate enough to have Georgia Donoghue taking care of everything from start to finish , to be honest 10 out of 10 or 5 stars doesn’t seem to do her credit,, I was constantly updated, I never chased for anything and if the other solicitors were are diligent as Georgia I’m sure that this would of gone quicker, Georgia is polite, and she keeps her word,this to me is everything , if she says something then she follows this through, she is a credit to her company, this home I’ve just bought is my forever home and the only way I’ll buy again is if I win the lottery, and if I’m lucky enough to win this I will certainly use So Legsl again and I will only use Georgia

May 3, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for taking the time to review your experience working with Georgia! We’ll pass along the kind words. Best wishes from everyone at SO Legal.

Rated 5 out of 5 stars

Great experience

Jessica was very helpful and supportive while remortgaging my house and removing an ex-partner. Email responses were always timely and no question was too small to answer. Thanks so much for your help!

April 29, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Laurie, thanks for the review! We're pleased that Jessica was able to help with your remortgaging! Best wishes from the conveyancing team at SO Legal.

Rated 5 out of 5 stars

A massive thank you to all the team at…

A massive thank you to all the team at So Legal. They knew I had a deadline to meet and they pulled out all the stops to meet it, and they did.

May 3, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Geoffrey, thank you for taking the time to leave a 5-star review! We’re delighted we were able to help you. Best wishes from the team at SO Legal.

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Rated 5 out of 5 stars

A* Service for a first time buyer!

Jessica really supported me during my first time purchase, explaining things in detail and always keeping me in the loop. Very professional service and always timely responses. Highly recommend!

April 26, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Louis, thank you for taking the time to leave us a 5-star review! We’re happy to hear Jessica made your first home-buying experience go smoothly! Best wishes from the conveyancing team at SO Legal.

Rated 5 out of 5 stars

Great service once again from Sarah at SO Legal Brighton!

Sarah from SO Legal Brighton was awesome again, we used her initially for the sale of our flat, and then again for our purchase of our new home, it was a no brainer to utilise her services again! Friendly and approachable, made things easy to understand, kept us well informed about the process and happenings along the chain of sale. Everything went very smoothly, couldn't have asked for more! Thanks!

April 17, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for the great 5-star review! We will make sure Sarah sees your feedback. Warm regards from all of us at SO Legal

Rated 5 out of 5 stars

Absolutely Brilliant

We had Chloe Loft as our solicitor and I have to say, she has been absolutely amazing in every way, amazing communication and really friendly and super efficient. Couldn't have asked for a better experience and better person to handle our first time house buying experience.

April 12, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi William, thanks for sharing your positive experience with us. Chloe is a star! Best regards from the team at SO Legal.

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Rated 5 out of 5 stars

Excellent service throughout!

Nicole handled the conveyancing for our new home professionally, and always took the time to address all of our concerns. As a first time buyer, I was unsure of many of the processes and tasks, but Nicole always took the time to go through everything in great detail. Nicole also addressed things promptly and I felt she had everything looked after. Thank you very much for everything you have done!

March 22, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Robert, thank you so much for the 5-star review! We will make sure Nicole receives your feedback. We wish you all the best in your new home!

Rated 5 out of 5 stars

Dylan handled the Contract for the…

Dylan handled the Contract for the Purchase of another Business on our behalf. All advice and changes to the drafts managed professionally and very happy with the final version.

Would definitely use him again for future purchases and potentially other legal sides of our Business.

April 6, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Andy, that’s great to hear! We’re please that Dylan was able to work his magic on your business purchase! Best wishes from everyone at SO Legal.

Rated 5 out of 5 stars

My Dream Home Realised

The purchase of my property took 7 months, it was my dream home in a quaint town by the sea. It took so long because the selling side could not fulfil their requirements appropriately.

However, the So Legal team provided the professional, timely service I needed and kept the ball moving. I also believe they understood my anxiety and empathised with what I was going through. Nothing was too much or too small for them to respond to my many concerns

They got the job done, brilliantly!

March 28, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thanks for the great review! We are delighted to hear you are happy with how our team handled your conveyancing. We wish you all the best in your new home!

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