SO Legal Limited Reviews 

403
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for making property transactions remarkably smooth and stress-free. People also deeply appreciate the fast response times and clear, reassuring updates provided consistently throughout the entire process. Clients emphasize the dedication and expertise shown by solicitors when handling house sales and purchases. However, some customers also noted communication challenges and difficulties getting in touch with their assigned team. A few reviewers experienced inconsistencies, delays, or felt that specific tasks required constant chasing and extra attention. Others mentioned instances where replies were missing or information regarding completion steps was not clearly communicated.

What people talk about most

Service

Consumers find service to be positive, highlighting professional, fast, and well-organised assistance from... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and helpful... See more

Response time

Customers had positive experiences with response time, frequently highlighting the speed and efficiency of... See more

Customer service

Customers consistently note positive experiences with customer service, praising the professional, polite,... See more

Customer communications

Reviewers highlight ambiguous aspects of customer communications. Some customers report it is extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first telephone enquiry was warm, informative and reassuring. The fee was explained and was a one off inclusive fee. There was a deadline of about 4 weeks. The whole thing was completed in less... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend SO Legal enough, they helped me with a business sale. They explained everything, I always had a contact and someone to ask any questions. I can highly recommend their team who work... See more

Company replied

Rated 5 out of 5 stars

We're very happy to recommend SO Legal. They were very proactive with pushing through the sale of our house. They provided regular updates and were easy to get hold of any time we needed to speak with... See more

Company replied

Rated 5 out of 5 stars

We intructed SO Legal for the the purchase of our house. Jessica and Susanna were really helpful in getting what was sometimes a challenging process over the line. The pricing was fair, the documents... See more

Company replied


Company details

  1. Law Firm

Written by the company

SO Legal is one of the fastest-growing law firms in the South East – with offices in Eastbourne, Brighton and Hove, Hastings, Ulverston and London


Contact info

4.8

Excellent

TrustScore 5 out of 5

403 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(403)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

Looked after me every step of the way.

My first property purchase and I was looked after every step of the way. Joe and colleagues chased the other side without me having to ask, kept me informed at just the right level, responded to questions quickly and professionally. Exchange was swift when I asked for it to be and when completion day came it went totally smoothly, meaning I could move in that day. Highly recommended. Thank you!

November 17, 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for this great review!

Rated 5 out of 5 stars

We used So Legal when we sold our…Smallholding.

We used So Legal when we sold our property, a Smallholding, so not the standard house sale. James Halpin and Katie Bacchus were both extremely helpful and dealt with any queries, whether by email or on the phone, promptly in plain English. They kept us clearly informed during the process, which went smoothly and to the timetable and price they set out. Therefore I would recommend So Legal to anyone looking for a great firm of solicitors.

September 22, 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Kenneth, thank you so much for this great review; it's really appreciated!

Rated 5 out of 5 stars

I have recently sold my property

I have recently sold my property. My solicitor Katie was very helpful, efficient and quick to respond to any queries. The whole process was completed within 7 weeks. I would not hesitate to recommend Katie.

November 17, 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for this great review Christine!

Rated 5 out of 5 stars

Highly recommend as a first time buyer

I was recommended SO Legal by a family member and they exceeded my expectations. I was purchasing my first property and Victoria was my conveyancer and put my worries at ease every step of the way. When there were a couple of bumps along the way, her communication was brilliant, always calling me to make sure I was aware of everything I needed to know. Everyone else I had contact with from the firm was polite, punctual and very professional. Highly recommend!

November 6, 2023
Unprompted review
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Reply from SO Legal Limited

What a wonderful review! Thank you so much!

We wish you all the best in your new home.

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Rated 5 out of 5 stars

Very friendly team

Very friendly team, super helpful with all our questions. We'll be in touch in the future. Thanks again!

November 9, 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for this 5-star review!

Rated 5 out of 5 stars

Second time I have used Dom & Jessica…

Second time I have used Dom & Jessica from So-Legal for my purchase and they have been great both times. Quick to respond and a really smooth process. Thanks again. James

November 10, 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for taking the time to share your positive experience, James. I will ensure Dom and Jessica see your kind words!

Rated 5 out of 5 stars

Quick, efficient and friendly assistance

Needed a Statutory Declaration signed for a new commercial lease and Dominic Mercer in Brighton was more than happy to help. It was quick, easy and means we'll definitely be back if we need further assistance. Thanks so much.

November 8, 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for the review! We have passed on your kind words to Dom and the team.

Rated 5 out of 5 stars

Nicole Hoddinott. So Helpful.

Nicole represented us with my parents house sale. She was so helpful and professional throughout the whole process and was always available to assist with any concerns or enquiries we had. I can thoroughly recommend her and her team. Fantastic service.

November 3, 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you so much for this 5-star review!

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Rated 5 out of 5 stars

The legal service and support provided…

The legal service and support provided by our solicitor Dylan Leet was first class. The brief was well understood, and the returned quality of work was excellent. We were on a tight timeframe, the turnaround was exactly as promised. Thank you Dylan for your services in 2023, will look to use again in 2024.

October 5, 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Andrew,

Thank you for taking the time to share this great review. I will ensure Dylan sees your kind words.

Rated 5 out of 5 stars

Great Service and Staff

We have used So Legal twice for property buy and sell and also for our wills and cannot fault the service provided. From start to finish on all transactions we were kept up to date and cannot express our gratitude for the speed and service we received.
Barry and Julie Mostran.

February 17, 2023
Unprompted review
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Reply from SO Legal Limited

Hi Barry and Julie, thank you both for taking the time to share this wonderful review! I will ensure your kind words are passed on.

Rated 5 out of 5 stars

A solid, dependable solicitor

Dominic Mercer was professional, responsive, and very gracious in helping us witness our lease agreements. Highly recommend!

October 10, 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you so much for taking the time to leave us this amazing review.

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Rated 5 out of 5 stars

Joe at SO Legal was excellent…

Joe at SO Legal was excellent throughout our sale and purchase. Joe was quick to respond, made everything really simple for us and chased regularly on our behalf.

We would highly recommend Joe, and would use him again. He certainly goes against the usual unresponsive solicitor stereotype!

September 25, 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for this amazing review!

Your kind words have been passed on to Joe and his team.

Rated 5 out of 5 stars

Highly recommended.

Extremely pleased with the service provided by Joe Kennedy and SO legal. Quick to respond to queries and very helpful throughout the sale of my property. Highly recommended.

August 30, 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Mark, thank you for this 5 star review!

Rated 5 out of 5 stars

Excellent service for competitive price

We used SO Legal for sale of our leasehold and purchase of freehold. Joe Kennedy acted as our conveyancing solicitor and did an exceptional job, we were most impressed with his responsiveness and attention to detail. Joe was attentive and always at the end of the phone if we needed anything. SO legal were not the cheapest but also far from the most expensive. The service we received was flawless and well worth the money. We would recommend SO Legal to anyone.

August 4, 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for the kind review and glad we could help with your legal requirements.

Rated 5 out of 5 stars

Excellent and efficient service

Joe at SO Legal acted for us in the sale of our house and I have to say that he was excellent. He responded to every email and call almost immediately and was really clear and helpful. Fantastic service.

September 8, 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you so much for taking the time to leave us this amazing review.

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Rated 5 out of 5 stars

Thank you Joe!

Can not recommend Joe Kennedy enough! He really went above and beyond our expectations. As first time buyers, it was a nervous experience to begin with, but Joe made it much easier. He was super helpful and was available to talk through our concerns. We will definitely be recommending him and SO Legal to our friends and family.

August 25, 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for this wonderful review!

Rated 5 out of 5 stars

First Class Service

Joe Kennedy at SO Legal was given, what I considered to be, an impossible timetable to achieve a completion of our property sale, to take place 4 weeks after acceptance of the offer. Circumstances dictated that it would never be a straightforward affair, but completion went ahead on time, and Joe was actually ready early!
Despite inherent complications, the transaction went smoothly throughout, and we were kept fully informed of events every step of the way.
This was not the first time SO Legal have acted on our behalf, and it certainly won’t be the last. Joe and Georgia are a great team and I recommend them very highly.

August 22, 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you so much for leaving a great review. The teams really appreciate feedback, and it makes the hard work they put in all the more worthwhile.

Rated 5 out of 5 stars

Excellent service

Nichole & Emily were fantastic.
Professional & friendly service, I would highly recommend them

September 20, 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for this review Joanne, your kind words will be passed on to Nicole & Emily!

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