I was introduced to your Solenco CF8500 in 2021 after 3 weeks in hospital with COVID. It is a sturdy product. I'm waiting for the filters to arrive August to replace mine. I live in Newcastle KZN... See more
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Review summary
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Reviews shaping this summary
The order process went smoothly even after we changed our minds on the model we wanted. The staff at Solenco were very friendly and helpful assisting us to make the additional payment. The unit was di... See more
Prompt friendly response to request for help with problem on the Solenco bought week earlier(11 June 2026) Couriers collected the Solenco same day. Repairs carried out and Solenco returned by couriers... See more
I purchased the Arete 2 and have never been happier. Energy consumption is very low and it is easy to empty. Being a Smart device it has afforded the ability to pre-program a schedule and runs perfect... See more
Company details
Written by the company
Solenco is a leading provider of award-winning home air treatment solutions, dedicated to enhancing indoor air quality and promoting healthier living environments. Our extensive product range includes top-quality dehumidifiers, air purifiers, evaporative coolers, robot vacuum cleaners, and fans, all designed to meet the diverse needs of our customers in the UK and South Africa. At Solenco, we are committed to sustainability and energy efficiency. Our products are designed to be eco-friendly and cost-effective, providing value to our customers while minimizing environmental impact. We also offer free shipping throughout South Africa and have over 20 years of experience in the industry, ensuring reliable after-sales support. Experience the benefits of improved air quality and home comfort with Solenco's innovative solutions. Visit our website to explore our full range of products and find the perfect fit for your needs.
Contact info
South Africa
- solencostore.com
4.8
Excellent
638 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
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This is what customer service should look and feel like
Quick and seamless process with regular communication status updates on delivery.
February 3, 2026
Fast delivery
February 2, 2026
Solenco 5L Low Energy Dehumidifier
I bought the Solenco 5L Low Energy Dehumidifier for my husband after a particularly rainy season turned his office into something between a sauna and a swamp. It got so humid that even important documents started feeling a bit soft and suspiciously damp.
Fast-forward to now: the office is dry, comfortable, and my husband is thrilled. In fact, he’s so confident in the dehumidifier’s abilities that he’s taken things a step further — there is now biltong happily living in his office. No mould, no moisture, just perfectly dry air and snacks. Safe to say, the Solenco is doing an excellent job. Great performance, low energy use, and husband-approved (and biltong-tested). Highly recommended!
January 20, 2026
Every thing was 100% except it was not…
Every thing was 100% except it was not delivered on the same date that yoe promised.
January 29, 2026
Speedy delivery of order
I ordered replacement filters for my 25l dehumidifier from the Greenbushes plant on 28 Jan and they arrived in Cape Town on 29 Jan! Can't ask for better service than that.
January 28, 2026
I was kept informed and delivery within…
I was kept informed and delivery within 3 days
January 15, 2026
Highly Recommended
Responsive, knowledgeable, helpful - a great customer service experience. Reasonable price and fast, free delivery. 5* highly recommended!!
January 19, 2026
Good communication but just too many…
Good communication but just too many emails one to confirm the order one for delivery out notice and one for receipt is sufficient. think I received about 9 emails. The 10% discount offered made me cancell my order with yuppy chef but if i didn't see that email you would have lost a sale. maybe best to offer lower pricing from the start or signup discount.
January 15, 2026
Reply from Solenco
Hi there, thanks so much for the feedback, we really appreciate it.
You’re totally right, that’s a lot of emails. Some of them are automatic updates so customers know exactly what’s happening with their order, but we agree it shouldn’t feel overwhelming and we’re actively working on simplifying this.
Thanks as well for the note on pricing and discounts, that’s really helpful insight, and we’ll definitely take it on board as we refine how we run our offers.
We’re glad you chose us in the end, and thanks again for helping us improve
Excellent service and quality products
Excellent service and quality products. Solenco offers a seamless website experience, quick delivery, and great customer support. Highly recommend.
January 6, 2026
Fast efficient service
Fast efficient service. Product arrived in good condition as described
January 5, 2026
Reply from Solenco
Hi Daniel,
We’re sorry for the inconvenience caused by receiving a remote with a flat battery. While batteries can occasionally discharge during storage or transit, we understand how frustrating this is and apologise for the experience.
Thank you for taking the time to share your feedback.
Kind regards,
The Solenco South Africa Team
Professional Service
I was impressed by the quick processing of my purchase. I received the products about 24 hours after ordering! Thank you! The fans purchased are really quiet but powerful.
January 13, 2026
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