My 8 year old Solidor door began to split and as my installer had gone bust I contacted Solidor who instead of dealing direct put me on to CWG Services a trade supplier. They I must say were excellent... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Solider Front door fitted by local company 7 months ago. Pleased with the look of the door and only concern is that the door is constantly making creaking or cracking/rattling noises which is not only... See more
Company replied
Well very impressed in the fitment of our replacement front door slabs. Appointment was made previously for between 9am & 10am, Ash & Ian arrived before & quickly got on with the job in hand. They w... See more
Company replied
Thankyou for exchanging are Solidor front door. Ash came out several times always on time extremely knowlegable, very polite, and very helpful. He fitted the new door quickly with no fuss, and ha... See more
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Company details
Written by the company
At Solidor, we manufacture the UK's best composite doors. A solid timber composite door which boasts unrivalled levels of security and style. With hundreds of designs, over 20 colours inside and out, and an unsurpassed range of handles and accessories, it's no wonder that homeowners ask for our product by name. Working with our customers; a dedicated network of installers and distributors, we work hard to ensure the process is as smooth as possible for our customer and homeowner. Solidor - doors you'll love coming home to.
Contact info
Meir Park, Whittle Road, ST3 7TU, Stoke on Trent, United Kingdom
- 01782 847300
- support@solidor.co.uk
- www.solidor.co.uk
Come home to a beautifully made Solidor.
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Reply from Solidor®
Hi Mark
Thank you for taking the time to leave such a fantastic review. We're delighted to hear that you're pleased with the quality of your doors and that they provide both the security and appearance you were looking for.
It's great to know they're making such a positive impression. We really appreciate your feedback and thank you for choosing us. Gemma@Solidor.
Solidor
The company guarantee does not stand with the product they sell you.
Now that I have a problem with my door
and is now hard to open and close becase it has swollen, im disabled so this is especially very hard to do,i say this to anyone who wants to buy a door from them, think long and hard, before you hand your money over to this company they make you feel that the problem is the customers, In my case they would not even do the right thing and replace it so now I have to live with a door that takes some force to close and open, yes it has been adjusted but because it is swollen it does not solve the problem.
so I now have to use my back door because it's easier to use, and I cannot afford to replace a front door, solidor you have been a nightmare of a company.
September 2, 2026
Unprompted review
Reply from Solidor®
Hi Andrew
We're sorry to hear that you're still unhappy with the outcome and appreciate you taking the time to share your feedback.
We have reviewed this matter on a number of occasions and have attempted to contact you again today to discuss your concerns further, leaving a voicemail and follow up email where we were unable to reach you.
As previously advised, the warranty associated with this installation was provided by the original supplier/installer, who is no longer trading. Whilst this limits the support available under that warranty, we have still taken the time to review the issue raised and discuss the options available to you.
We understand the difficulties this situation is causing, particularly given the challenges you have described, and we are sorry for the frustration this has led to. Our intention has never been to suggest that the problem is the customer's fault, but rather to ensure any issues are assessed fairly and in line with the information available to us.
We remain happy to speak with you directly and would encourage you to return our call so we can discuss the matter further. Gemma@Solidor.
Problem rectified
We'd been having problems with our recently fitted barn door. Steve arrived at the appointed time and took time to diagnose what was causing our problem, since his visit we've experienced no further issues.
Thanks a job well done, would certainly recommend Solidor.
August 18, 2026
Unprompted review
Reply from Solidor®
Hi Patricia
Thank you for your fantastic review.
We're delighted to hear that Steve was able to identify and resolve the issue with your barn door. Taking the time to fully understand the cause of a problem is important to us, so it's great to know everything has been working perfectly since his visit.
Thank you for your recommendation and for choosing Solidor. We really appreciate your feedback. Gemma @Solidor.
Door and window
Very happy with the door and window , lovely colour and ffit , the glass and hardware chosen look lovely , many thanks
August 26, 2026
Reply from Solidor®
Hi there,
Thanks for your kind review. We're delighted to hear you're so pleased with your new door and window. It's great to know the colour, fit, glass and hardware have all met your expectations.
Thank you for taking the time to share your feedback. Gemma@solidor
Solid, stylish front door.
Replaced old front door from the 1930s. Big choice of colours and glazing. Solid door with minimum maintenance. Good lock fitted too.
August 16, 2026
Reply from Solidor®
Hi there,
Thank you for your fantastic review! We're delighted to hear you're pleased with your new front door and that you found the wide choice of colours and glazing options helpful in finding the perfect fit for your home.
We appreciate your feedback and thank you for choosing us. Enjoy your new door! Gemma@Solidor.
The Solidor composite door and side…
The Solidor composite door and side panel look great and work well. I used the Solidor website to find an approved installer. The installer completed the work on time and to budget but there is a residual issue which they have promised to rectify.
August 10, 2026
Reply from Solidor®
Hi there
Thank you for sharing your experience. It's great to hear that you're happy with your new Solidor door and side panel and that the installation process went smoothly.
We're pleased our approved installer network helped you find the right company for the job. While we're sorry there's still a small issue to address, we're encouraged to hear that your installer is working to put things right.
We hope you enjoy your new entrance for many years to come. Gemma@Solidor.
Great quality and solid door!
August 18, 2026
Reply from Solidor®
Hi Kim
Thanks for your review! We're delighted to hear you're pleased with both the quality of the product and your new door. We really appreciate you taking the time to share your feedback and hope you continue to enjoy it for many years to come. Gemma@Solidor.
Useless insecure door not fit for purpose
I had a problem with my door, and they refuse to answer even a simple technical question about it.
But worst of all is the door itself. I have always had a Yale type door. Been married 50 years. When you close the door the door locks itself. A solidor door does not lock itself. It has an impressive set of locking mechanisms which is supposed to make it secure, but if these are not engaged it is totally open, totally useless. We have been unprotected on multiple occasions. Make sure that their doors will meet your needs. If anyone in the house cannot guarantee 100% to lock the door properly each and every time these doors are not for you, avoid.
If a burglar walks in through an unlocked door, it completely invalidates your insurance.
August 13, 2026
Unprompted review
Reply from Solidor®
Hi Helen
Thank you for taking the time to leave a review. We're sorry to hear about your experience and appreciate your feedback regarding both the support you've received and the operation of your door.
We would like the opportunity to look into your concerns further and answer any technical questions you may have. If you haven't already done so, please email your contact details, door information, and a brief summary of the issue to support@solidor.co.uk, quoting reference SSTP379 in the subject line.
Our team will review your case and do their best to assist. Gemma@Solidor
We look forward to hearing from you and hopefully resolving your concerns.
excellent service to replace door
August 4, 2026
Reply from Solidor®
Hi David
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with your door replacement.. We really appreciate your feedback and your support.
Gemma @Solidor
Great response from Customer Services
UPDATED REVIEW
We had a Solidor door fitted in 2021, recently the inside and outside cassettes framing the glass section have corroded and fallen apart leaving the front door with gaps around the glass section and not secure. We contacted our supplier with photos, requesting replacement under warranty. It was passed on to Solidor Customer Services who have reviewed the evidence and decided that they do not believe the corrosion is due to natural causes. On this basis, they are not willing to replace.
UPDATE: Solidor have reviewed the evidence and contacted us to arrange delivery of new parts (cassette and door handle) free of charge. The email and phone communication from Customer Services has been excellent: prompt and helpful, with full replacement of damaged parts. Delivery is booked imminently - will confirm when received and installed.
July 10, 2026
Unprompted review
Reply from Solidor®
Hi Charlotte
Thank you for taking the time to leave your review.
We are sorry to hear of the issues you have experienced with your door and appreciate how concerning this must be, particularly where security has been affected.
Following our assessment, we understand that you do not agree with the outcome provided. As Trustpilot is a public platform and we do not have access to all of the details relating to your installation through this review, we would welcome the opportunity to revisit the matter with you directly.
Please contact our Customer Services team at support@solidor.co.uk, quoting reference SSTP378, and a member of the team will review your case further and discuss the matter with you.
We look forward to hearing from you. Gemma@Solidor.
Splitting door and installer gone bust
My door had started splitting after less than 4 years old and the company who'd supplied and installed it had gone bust.
I didn't know where to turn so contacted solidor. They were extremely helpful and even though they were not legally liable agreed to replace the slab. They even agreed to change the colour to one that would reflect the sun rather than absorb it. All I paid was for their installer, Rob, to fit it.
He has been today. Very professional and knowledgeable.
Very appreciative of solidor's help.
August 4, 2026
Unprompted review
Reply from Solidor®
Hi Stephanie
Thank you for taking the time to share your experience.
We're delighted we were able to assist and find a positive resolution for you.
It's great to hear that you're happy with your new door slab and colour choice, and we'll be sure to pass your kind comments on to Rob. We're glad his professionalism and expertise helped make the installation process a smooth one. Gemma@Solidor
Beware of where the buck stops
UPDATED REVIEW
I was hopeful after the response from Solidor below, but I now take this down to one star as we have got precisely nowhere. Solidor refers to trade village. I hear nothing from trade village and when I appeal to Solidor, nothing. I cannot in good faith recommend a company that prides itself on offering doors with warranties that then become impossible to access. There must be many people whose builders purchase doors on their behalf during renovations and then find they, the home owner and person whose money purchased the door, has no recourse.
we had an extension to our home built in 2023 which involved our builder purchasing 2 Solidor doors for the back and from door (in fact, he then purchased a third to open the other way when we realised this would work better). All black and completely plain. The doors would have been purchased in late 2022 and fitted early 2023.
Issue: We’ve noticed that the black fascia at the opening bottom corner of the front door is no longer securely affixed and need to rectify this so it does not become worse.
I contacted Solidor who advised we needed to go through the place where the doors were purchased from: thetradevillage.co.uk. However, they refuse to action anything as the doors were purchased was bought by our builder (for our home, with our money). Our builder company has been dissolved on companies house and he refuses to communicate with us despite prompts from
Us and the trade village. I have supplied photos and info of all the requested door items to both Solidor and the trade village but we seem stranded with a completely useless warranty we can’t access. I’m disappointed that Solidor supplies the trade village, a company with such poor reviews on Trustpilot, and really disappointed and frustrated that Solidor can do nothing to fix this under warranty given it’s an issue with a Solidor door. What should have been a simple fix has become a huge email trail and inaction. The doors are beautiful but this situation is the opposite.
August 1, 2026
Unprompted review
Reply from Solidor®
Hi Amanda
Thank you for taking the time to leave your review.
We're sorry to hear about the difficulties you've experienced in getting this issue resolved. We understand how frustrating it must be when what should be a straightforward warranty query turns into a lengthy process, particularly when the original installer is no longer trading.
I have reached out to The Trade Village regarding this matter; however, I require some further information before we can fully assess the situation and determine the most appropriate path to resolution.
Could you please email support@solidor.co.uk quoting SSTP377 in the subject line, along with any additional details you have relating to the door, including photographs of the affected area? This will allow our team to review the case in full and work with you directly to understand how we can move this forward.
We appreciate your patience and would welcome the opportunity to investigate this further and work towards a suitable resolution. Gemma@Solidor.
Premium money for a premium quality…
Premium money for a premium quality door so I feel justified in feeling somewhat aggrieved by the continuing niggles we are having with this door after 4 years. There has always been the occasion when the door is slightly difficult to open from the inside, but we have lived with it. Then 2 weeks ago my wife and I came home around midnight, put the key in and could not open the door. Knowing that the door had these occasional difficulties I was not initially alarmed. However after pulling and pushing the door for several minutes I was getting pretty worried. Fortunately it suddenly opened. The installer was very quick to come and inspect the door but could not find anything wrong. He lubricated the locking mechanism he had access to and left with the door again opening and closing as it should. A few days later we had further problems following which a complete new lock assembly was ordered under warranty This arrived a few days later and once fitted all appeared to work as should be, at least for 1 week. Earlier today we tried opening our front door from inside but it was totally jammed shut. I went out of a rear door and tried opening this Solidor door from the outside using a key. Still totally jammed. At this point I am getting pretty fed up with the ongoing problems we have with this premium price and quality door. This Solidor has always been slightly unpredictable. Unpredictable is something I do not expect from a premium brand.
July 31, 2026
Unprompted review
Reply from Solidor®
Hi there,
Thank you for taking the time to share your experience. We're very sorry to hear about the difficulties you've encountered, particularly being unable to open your door when returning home late at night. We completely understand how frustrating and concerning that situation must have been.
We can see that support has been provided through your installer, who has investigated the issue, carried out adjustments and lubrication, and subsequently arranged a replacement lock mechanism under warranty. While we're pleased that assistance was available promptly, we appreciate that this does not lessen the disappointment of experiencing recurrent issues with a product you expect to perform reliably.
As your warranty is held with your installer, they remain best placed to coordinate any further remedial action. However, we are more than happy to support them by providing additional technical guidance and assessment to help identify the root cause of the ongoing issue, should this be required.
To ensure we can link any future investigation directly to your feedback, please ask your installer to quote reference SSTP376 when contacting us.
We genuinely value your feedback, as it helps us improve both our products and customer experience. We hope a lasting resolution can be achieved and would encourage your installer to contact our technical team if any further support is needed. Gemma@Solidor.
New Solidor front door.
The door is very well made with a very smooth locking mechanism.
The door was ordered through Hainault Home Improvements, and from the planning stage to the door bring fitted was a breeze. The installation was very swift and great care not to disturb the interior decoration was taken. The fitter was very polite, ultra clean and respectful, cheers fella for all your help.
K R
E & K
July 24, 2026
Reply from Solidor®
Hi There,
Thank you for your fantastic review! We're delighted to hear that you're pleased with the quality of your new door and its smooth locking mechanism.
It's great to hear that the process from planning through to installation was such a positive experience, and that the fitting was completed efficiently and with care.
Thank you for choosing Solidor, and we hope you enjoy your new door for many years to come! Gemma@Solidor
Fantastic service
We had a problem with our front door and Solidor handled everything efficiently and our total satisfaction.
Even though the door was 7 years old the communication was quick and stress free for us
Rob the fitter was superb, he arrived on time, was polite and very prompt professional very organised and fitted the door, leaving everything clean and tidy
So refreshing to find a company who honour their guarantee. Fantastic service. Added on behalf Cynthia & Graham
July 28, 2026
Unprompted review
Reply from Solidor®
Thank you, Cynthia & Graham, for your wonderful review.
We're delighted to hear that your experience with Solidor was handled efficiently and stress-free from start to finish.
We'll be sure to pass your kind comments on to Rob. We're thrilled that his punctuality, professionalism, organisation, and attention to detail made such a positive impression, and that he left everything clean and tidy after completing the work.
Thank you again for your feedback and for recognising the service you received. Gemma@Solidor.
Paul arrived on time was extremely…
Paul arrived on time was extremely knowledgeable and did a great job.
July 28, 2026
Unprompted review
Reply from Solidor®
Hi Angela
Thank you for taking the time to leave such a positive review. We're delighted to hear that Paul arrived on time, shared his expertise, and provided a high standard of service.
We'll be sure to pass your kind feedback on to him. Gemma@Solidor.
Very competent and knowledgable
July 3, 2026
Reply from Solidor®
Hi Andrew
Thankyou for your review!
We're delighted to hear that you found our team to be competent and knowledgeable.
Thank you for taking the time to share your experience. Gemma@Solidor.
Warranty work
Kev the fitter arrived promptly and resolved the issue efficiently
July 21, 2026
Unprompted review
Reply from Solidor®
Hi Graham
Thank you for taking the time to leave a review. We're delighted to hear that Kev arrived promptly and resolved the issue efficiently.
We know how important it is to have problems addressed quickly, and it's great to know Kev provided the high standard of service we strive for.
We'll be sure to pass your kind feedback on to him. Gemma@Solidor
We have just had a new front door from…
We have just had a new front door from solider, we used south west windows from Barnstaple, having used them previously we found the whole experience from choosing the style etc through to installation really very smooth, Colin of South west windows is very experienced and his fitting team arrived exactly on time, the install is perfect and there level of care and cleaning up is second to none, we are extremely pleased with our new front door
Mr & Mrs G
July 15, 2026
Reply from Solidor®
Thank you for taking the time to leave such a great review, Mr & Mrs G.
We're delighted to hear that you're so pleased with your new Solidor and that South West Windows provided such a smooth experience from selection through to installation.
Thank you for choosing Solidor, and we hope you enjoy your new door for many years to come. Gemma@Solidor.
Using a professional installer I was…
Using a professional installer I was recommended to use Solidor and confirm after installation that it was the right choice. All is great.
July 10, 2026
Reply from Solidor®
Hi there,
We're delighted to hear that your installer recommended Solidor and that, following installation, you feel it was the right choice. It's great to know everything has met your expectations and that you're pleased with the finished result.
We appreciate you taking the time to share your experience and thank you for choosing Solidor. Gemma @Solidor
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