My 8 year old Solidor door began to split and as my installer had gone bust I contacted Solidor who instead of dealing direct put me on to CWG Services a trade supplier. They I must say were excellent... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Solider Front door fitted by local company 7 months ago. Pleased with the look of the door and only concern is that the door is constantly making creaking or cracking/rattling noises which is not only... See more
Company replied
Well very impressed in the fitment of our replacement front door slabs. Appointment was made previously for between 9am & 10am, Ash & Ian arrived before & quickly got on with the job in hand. They w... See more
Company replied
Thankyou for exchanging are Solidor front door. Ash came out several times always on time extremely knowlegable, very polite, and very helpful. He fitted the new door quickly with no fuss, and ha... See more
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Company details
Written by the company
At Solidor, we manufacture the UK's best composite doors. A solid timber composite door which boasts unrivalled levels of security and style. With hundreds of designs, over 20 colours inside and out, and an unsurpassed range of handles and accessories, it's no wonder that homeowners ask for our product by name. Working with our customers; a dedicated network of installers and distributors, we work hard to ensure the process is as smooth as possible for our customer and homeowner. Solidor - doors you'll love coming home to.
Contact info
Meir Park, Whittle Road, ST3 7TU, Stoke on Trent, United Kingdom
- 01782 847300
- support@solidor.co.uk
- www.solidor.co.uk
Come home to a beautifully made Solidor.
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Really pleased with my new front door
Really pleased with my new front door! Fabulous looking, makes such a difference to the house.
April 1, 2026
Reply from Solidor®
Hi Samantha
Thank you so much for your lovely feedback! We’re really pleased to hear how happy you are with your new front door and that it’s made such a difference to your home. Enjoy it, and thanks again for taking the time to leave a review. Gemma @Solidor.
Reply from Solidor®
Hi Mark
Thank you very much for your lovely review! We’re so pleased to hear that you’re happy with your solid door and that the installation experience was friendly and professional. Gemma@Solidor.
100% satisfied and would highly recommend all involved.
Great product installed by an excellent company. Would thoroughly recommend producers and installers.
March 20, 2026
Reply from Solidor®
Hi Jon
Thank you for your kind feedback! We’re really pleased to hear you’re happy with the product and that the installers did a great job. Thanks for recommending both — it’s much appreciated. Gemma @Solidor
We are so happy with our new door
We are so happy with our new door. Not only does it look great, it feels so safe and secure.
March 19, 2026
Reply from Solidor®
Hi Kate
We’re delighted to hear this — thank you for taking the time to leave such a great review! It’s wonderful to know your new door not only looks fantastic but also feels safe and secure. If you need anything in the future, we’re always happy to help. Gemma @Solidor
So secure solidor
Great team who fitted the door from j c windows . The colour and style of my solidor looks fantastic . I am really pleased with it.
March 13, 2026
Reply from Solidor®
Hi Sylvia
Thank you for your review! We’re so pleased to hear you’re happy with your Solidor and that the colour and style look fantastic. It’s great to know the team at JC Windows did a great job with the fitting. Enjoy your new door! Gemma @Solidor
Reply from Solidor®
Hi Nikki
Thank you for your review! We’re really pleased to hear you’re happy with the quality. If there’s anything we can help with now or in the future, please don’t hesitate to get in touch. Gemma @Solidor.
Replacement door slabs
Well very impressed in the fitment of our replacement front door slabs. Appointment was made previously for between 9am & 10am, Ash & Ian arrived before & quickly got on with the job in hand. They were both polite & very professional answering any questions that we had.
When they were finished they tidied up after & left no mess at all. We would highly recommend to family & friends.
March 19, 2026
Unprompted review
Reply from Solidor®
Hi
Thank you so much for taking the time to leave such a positive review.
We’re delighted to hear that you’re impressed with the fitment of your replacement front door slabs and that the appointment went smoothly. Ash and Ian will be really pleased to know their punctuality, professionalism, and attention to detail made such a great impression. We’re especially glad they were able to answer your questions and leave everything clean and tidy afterwards.
Thank you for your recommendation — it truly means a lot to us. If we can help with anything in the future, please don’t hesitate to get in touch. Gemma @Solidor
built late 2024
we moved to a newly built house completed late 24 with 3 solidor doors one of the doors ( front door) the lock mechanism that runs top to bottom and in your face when you open the door.is very poor ie the zink plating is starting to change with blackish grey stains which is very poor for a quality product, i contacted solidor who said i should take it up with the installer ,because i dont know who the installer was, i in effect told i have no warranty ,after reading other reviews is this there std service if so its 1 star, for a quality product .
March 8, 2026
Unprompted review
Reply from Solidor®
Hi Tracey
Thank you for taking the time to share your experience, and we’re sorry to hear about the issues you’ve noticed with your front door locking mechanism. We appreciate how disappointing this must be, especially in a newly built home with what should be a premium product.
To clarify, warranties for Solidor doors are held with the trade partner or installer who supplied and fitted the door, as they are responsible for installation and aftercare. We understand that in some cases—particularly with new-build properties—the installer details may not be immediately available.
While we are unable to manage warranty claims directly, we are more than happy to help explore ways to identify who the installer may have been and see how we can support you further. If you’d like us to take another look into this, please reply to the Trustpilot request or contact us at support@solidor.co.uk, quoting reference SSTP 366.
We genuinely want to help where we can and hope to work with you to find a way forward. Gemma @Solidor.
First class service
March 17, 2026
Reply from Solidor®
Hi Barbara
Thank you so much for your kind feedback! We’re really pleased to hear you received first‑class service.
If there’s anything we can help with in the future, please don’t hesitate to get in touch. Gemma @Solidor
Fitted by SGS Isle of Man
Fitted by SGS Isle of Man
Along with all my windows
Very punctual and clean, would definitely recommend
March 11, 2026
Unprompted review
Reply from Solidor®
Hi Stuart
Thank you for taking the time to leave a review.
We’re really pleased to hear that you were happy with the installation and that everything was punctual, clean, and met your expectations.
If you need anything in the future, please feel free to get in touch.
Gemma @Solidor.
Solid Trusted Guarantee after 8 years
We had a Solidor fitted around 8 years ago after a really bad experience with a Rockdoor that just didn't like the cold or sunny weather. I contacted Solidor directly because of a issue with the door and spoke to Jessica who communcated every step of the way and organised a site visit by their engineer Paul. After 8 years I didn't hold up much hope of sorting the door out without them trying to come up with some kind of smallprint warranty excuse with me then having to pay for a replacement myself as previously with the Rockdoor. Shocked and amazed, they were absolutely brilliant and organised for a new door to be manufactured under their 10 year warranty. Paul fitted the door and he really is a fantastic guy a true gent and a credit to Solidor with his vast knowledge and experience. Solidor to me are a company to be trusted and they actually do stick by their guarantee, no matter the weather. Thanks again guys for a fantastic experience greatly appreciated in this day and age.
November 20, 2025
Unprompted review
Reply from Solidor®
Hi Gary
Thank you so much for taking the time to share such a detailed review.
We’re absolutely delighted to hear about your experience and that we were able to support you with your door after so many years. It’s especially great to know that Jessica kept you informed throughout the process and that Paul was able to resolve the issue for you — your kind words about his knowledge, professionalism, and character will mean a great deal to him.
We truly believe in standing by our products and our guarantees, so it’s wonderful to hear that this gave you confidence and reassurance. Your trust and appreciation really do mean a lot to us, particularly in today’s world.
Thank you again for choosing Solidor and for your very kind feedback. Gemma @Solidor.
First Class Customer Service
Although my door was out of warranty I contacted their customer service team for advice regarding an issue with the hardware. From my initial contact, the response was first class and resolved my issue. An excellent experience all round and great customer service from Solidor.
March 6, 2026
Unprompted review
Reply from Solidor®
Hi Ian
Thank you so much for taking the time to share your experience! Even though your door was out of warranty, we’re really glad our customer service team could step in and help get everything resolved for you.
Providing support whenever we can is really important to us, so it’s wonderful to hear that you received first‑class service and a positive outcome.
Thanks again for your kind words — we truly appreciate it!
Gemma @Solidor
Our front door
The door was fitted in 2 hrs by 2 experienced fitters from Kestral . the door looks fantastic closes well , and is easy to close and lock .
February 26, 2026
Reply from Solidor®
Hi David
Thank you so much for your review! We’re really pleased to hear that your door was fitted quickly and professionally by the team at Kestral. It’s great to know the door looks fantastic, closes well, and is easy to operate and lock.
We really appreciate you taking the time to share your positive experience.
Thanks again, Gemma @Solidor
Excellent door and fitting service
Very pleased with my new Solidor front door. Excellent service from Vision Windows and Doors throughout the selection and installation process.
February 20, 2026
Reply from Solidor®
Hi Paul
Thank you for your great feedback. We’re really pleased to hear that you’re happy with your new Solidor front door and with the service you received throughout the selection and installation process.
If you ever need anything in the future, we’ll be happy to help. Gemma @Solidor.
Love our new front door
Love our new front door. Looks great and love the solid clunk sound when you close it!
February 26, 2026
Reply from Solidor®
Hi John
Thank you so much for your review! We’re delighted to hear you’re loving your new front door — especially that satisfying solid clunk when it closes. It’s a great sign of quality and security, and we’re glad it’s making such a positive impression.
We hope you continue to enjoy it for many years to come. If there’s anything you need in the future, we’re always here to help. Gemma@Solidor.
Excellent
The old door was removed and taken away and the fitters were pleasant and efficient
February 7, 2026
Reply from Solidor®
Hi
Thank you so much for taking the time to leave a review! We're really glad to hear that the old door was removed and taken away smoothly, and that the fitters were pleasant and efficient on the day.
If you ever need anything else or have any questions about your door, we’re always here to help. Gemma @Solidor
Reply from Solidor®
Hi Robert
Thank you so much for the wonderful review — we’re thrilled to hear you think our product is fantastic!
It means a lot to us, and we’re glad it’s made such a positive impression.
Thanks again for taking the time to share your experience! 🌟 Gemma@Solidor
Solid door
Solid door, nice colour palette and a very nice secure swoosh when closed
February 18, 2026
Reply from Solidor®
Hi Ian
Thank you so much for taking the time to leave us a review — and for the 5 stars! ⭐
We’re really glad to hear you’re happy with your new door. It’s great to know the colour palette hit the mark and that you’re enjoying that secure “swoosh” when it closes — there’s nothing quite like that feeling of a solid, well‑fitted door.
If you ever need anything in the future or have any questions, we’re always here to help.
Thanks again for choosing us! Gemma @Solidor
2 lovely sturdy and secure doors
2 lovely sturdy and secure doors fitted very professionally. Care taken and cleaned everything up when finished.
February 16, 2026
Reply from Solidor®
Hi
Thank you so much for your lovely review! We’re delighted to hear that you’re pleased with your two new doors and the professional installation.
If you need anything in the future, we’re always here to help. Enjoy your new doors! Gemma @Solidor
Great Quality Door with a Premium Look
A very solid door — it feels sturdy and secure, with no draught coming through. The wood‑grain effect on the satin glass door and side panels looks really smart.
February 15, 2026
Reply from Solidor®
Hi
Thank you so much for your lovely review!
We’re really pleased to hear that you’re happy with your new door and that it feels sturdy, secure, and draught‑free — exactly what we aim for. It’s great to know the wood‑grain effect on the satin glass and side panels has made a stylish impression too.
If you ever need anything in the future, we’re always here to help. Enjoy your new door! Gemma @Solidor.
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