SOLIS Pain Relief System Reviews 

60
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Absoltue garbage. This device doesn't reliably relieve any legitimate pain. A representative via email talked me into waiting to return it which in turn caused me to miss the 60 day window. Now I ha... See more

Company replied

Rated 5 out of 5 stars

I am a healthcare provider and have recommended the Solis pain relief device to several patients who suffer from chronic pain. They have used this device for about 1 year and report significant reduct... See more

Company replied

Rated 5 out of 5 stars

Restless leg syndrome success! Have struggled for 20 years with debilitating RLS. Have used the Solis device five nights in a row And have had 80%+improvement in symptoms - amazing!!! Felt like I had... See more

Rated 5 out of 5 stars

Any other method which I ever used never gave me instant control over my chronic pain nor did any other method provide longer times without pain as the SOLIS Pain Relief System does !! Thank you for y... See more

Company replied

Company details

  1. Medical Equipment Supplier
  2. Medical Equipment Manufacturer

Information provided by various external sources

SOLIS is an easy-to-use, portable, hand-held device with self-contained electrodes that when applied, can alleviate pain in minutes. The device is powered by a standard 9 volt alkaline battery and does not require replaceable, sticky pads. In operation, the electrode end of the unit is positioned to touch the moistened skin over the pain center. The electrical pulses travel from one electrode, through the skin, through the underlying nerve tissue, and back through the skin to the other electrode to desensitize the underlying nerves within the current path. Convenient controls on the unit are provided for power, intensity, pulse width, and pulse polarity. Solis is a TENS device and is intended for use as an adjunctive therapy for pain management for medical purposes such as symptomatic relief of chronic intractable pain and relief of acute post-surgical and post-traumatic pain.


Contact info

3.9

Great

TrustScore 4 out of 5

60 reviews

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3.9

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(60)

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Rated 1 out of 5 stars

Absoltue garbage

Absoltue garbage. This device doesn't reliably relieve any legitimate pain. A representative via email talked me into waiting to return it which in turn caused me to miss the 60 day window. Now I have a useless device that does not live up to it's claims and was extremely expensive. Do not purchase this!

...to anyone reading the reply to this, bear in mind that the fact that this is a bogus product is not even touched on! This company knows it sells a "snake oil" product backed by fake and/or paid reviews. Buyer beware!

July 7, 2021
Unprompted review
SOLIS Pain Relief System logo

Reply from SOLIS Pain Relief System

Jeremy, I am sorry that you are unhappy with your SOLIS device. Your unit was delivered to you on April 30, 2021. On June 8, 2021 you requested, via email, to return it. The following response was sent to you on June 8, 2021. I find it difficult to see where you were "talked into waiting" to return the device causing you to miss the 60 day deadline.

Jeremy,

Please return to:
Mid America Medical Innovations, LLC
1515 East High Street
Suite 103
Jefferson City, MO 65101

RMA # 0608001 (Please write this number on the outside of the box)

Please make sure that there is identification inside the box or on the return label that shows the name that the unit was purchased under, so we know where to issue credit.

A 10 percent restocking fee will apply.

There is a 60 day guarantee to allow you plenty of time to use the device and find the way it works best for you. If you would like to speak to someone about tips to get more relief from SOLIS, please call our customer service line (573) 708-7541. Someone in the United States will be available to talk to you about using the device.

Thank you for trying Solis.

Mike Swanigan

Regarding your edit to your initial review:
We do not pay for reviews and we use "TrustPilot" which is a third party vendor who verifies reviews are real and not "paid for". We do not sell a "snake oil" product, we sell a product that works for 4 out of 5 people. If you read the other reviews, you will find that it has greatly helped many people. Unfortunately, it did not work for you and instead of returning according to instructions in the above email, you procrastinated and now you want to blame someone else.

Again, I am sorry it did not work for you but we try to treat all our customers equally and fairly.

Mike Swanigan

Rated 4 out of 5 stars

Works well for my medical situation

This Solis tens unit worked very well for me for my plantar fasciitis, knee, shoulder, lower back. It’s a temporary relief that works well bec it’s very portable to take anywhere. Having metal in my C-Spine causes a lot of pain all over my body and so when I am using it, it does gives me relief even if it’s temporary. The only thing I noticed is that when the package arrived, it was not wrapped in a secured plastic and the gel tube didn’t have a seal so when I emailed Solis that I thought this package is refurbished, I was emailed back ad. Was told that the packaging is the same and they don’t put a seal cover on their gel tube but everything is directly ship from manufacturer. I was just concerned bec of covid, thinking they are packaged well for like ship the tens unit in a vacuum sealed plastic as I noticed there was some fingerprints on the unit itself, I guess bec they had to test it before they shipped it. Anyways, IT WORKS and I just cleaned/wiped the tens unit myself following the guidelines of how it’s use and maintain for up keeping. ITS WORTH The money you will pay…I bring it anywhere, as I soon I feel tense on my muscle or spasm and pain, I can use it right away, very lightweight to carry around. I used a cloth bag that I had to store it in my bag. Thanks SOLIS and hope you will continue to give good customer service. This review is based on my 1 week of use.

July 2, 2021
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Rated 2 out of 5 stars
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Reply from SOLIS Pain Relief System

We are sorry you are unhappy, if you call customer service, we will try to help you with any problems you may be having using the device. (573) 708-7541

Rated 1 out of 5 stars

Haven’t received it

Haven’t received it. Just ordered it 10 mi utes ago. This request to review is premature and a little irritating

June 25, 2021
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Reply from SOLIS Pain Relief System

Sorry for the irritation, Trustpilot is a third party review platform that sends the request when an order is placed. I will check and see if they can change the timing.

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Rated 5 out of 5 stars

Leg pain

The back of my knee felt like I had a golf ball inside and could barely bend my leg. My Dr. said I should do some leg lifts to increase muscle mass. 3 years later I found this….SOLIS. With a couple of 3min treatments I noticed some immediate relief! After three years of pain I know it would take a few months to release that muscle. My leg feels back to normal. Thank you for such a fantastic product.

June 15, 2021
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Reply from SOLIS Pain Relief System

Glenn, we love hearing stories of success and pain relief with Solis. Thank you for being a customer!

Rated 5 out of 5 stars

Restless leg syndrome success!!!

Restless leg syndrome success! Have struggled for 20 years with debilitating RLS. Have used the Solis device five nights in a row And have had 80%+improvement in symptoms - amazing!!! Felt like I had tried everything else including prescription medications – nothing was effective and side effects were devastating. So far, this little device is a miracle!

June 11, 2021
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Rated 1 out of 5 stars

Solis Pain Relief

This product was purchased for my mother. She is unable to use it herself so I help. It is not always easy to get good contact, I find that it is either uncomfortable or you feel nothing. We have not noticed any relief with this product. We paid a lot of money only to be highly disappointed.

June 10, 2021
Rated 5 out of 5 stars

Instantly under my control

Any other method which I ever used never gave me instant control over my chronic pain nor did any other method provide longer times without pain as the SOLIS Pain Relief System does !! Thank you for your help.

May 27, 2021
Unprompted review
SOLIS Pain Relief System logo

Reply from SOLIS Pain Relief System

Anthony,
Thank you for letting us know how well the Solis pain relief system is working for you. We are happy to hear that your experiencing more time without pain.

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Rated 5 out of 5 stars

I want to buy one of these

I want to buy one of these. I just want to know if it works the same as tens units or if it is a different technology. Thank you. Grant

May 3, 2021
Unprompted review
SOLIS Pain Relief System logo

Reply from SOLIS Pain Relief System

Grant,
The Solis pain relief system utilizes TENS technology, but has several design features that make it unique:
* hand held unit allows user to compress skin and achieve deeper penetration (less resistance) than electrodes placed on top of the skin
* rectangular shaped electrodes designed to create a laminar band of current
* fixed distance between electrodes designed to create a frequency which is similar to muscle tissue.


Rated 5 out of 5 stars

Ordered Solis pain relief system

I ordered Solis pain relief system yesterday on line. I received a message from you today that my order has been sent out today but I accidentally deleted it a few minutes ago. Could you please resend the message to me. I would also like to know if I can get the gel from you.
Thank you for sending my order out to me right away. I am anxious to get it.
Barbara Johnson

April 6, 2021
SOLIS Pain Relief System logo

Reply from SOLIS Pain Relief System

Hi Barbara,
We do not sell the gel. It is widely available at retailers, including Walmart.

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