Solrano Reviews 84

This company is a scam and fraud. They don’t even deserve a star. Products are fake and don’t look like what you see online. I ordered two items in size L but received for one of the items size XXL, and the other without any tags looking like a used cloth. I requested a return, but it took an exceptionally long time for customer service to issue the return code while trying to convince me to keep the items. Once I received the code, booom address is in Australia. I sent the items back via DHL on my own cost and provided customer service with the tracking number, which you acknowledged. Despite DHL making several delivery attempts, the package was deliberately not collected and was consequently returned to the local DHL depot. I then reminded customer service collect the items, to which they responded that the package was being monitored, yet it remained uncollected and DHL began processing return to sender.

This company is a scam and should be stopped so the others they don’t fall into the scam.

This company is a scam. Just received my shoes and it’s a cheap knock off from china. It is nothing like the pictures on their website and the definitely not genuine leather like they claim on their site.

I placed an order in October 2025. Till date have not received my order and have sent multiple reminders to their support email. No response. Lost my money with them. PLEASE BE VERY VERY VERY CAREFUL.

The are showing beautiful people dress in high quality cloth. I ordered handmade Japanese linen shirts XL size 4 pieces in Navy blue color and received polyester, low duality bright blue, yes it's showing XL but its size XS. They using story about Boston, USA but for reality it is Chines company registered in Australia. So when I ask to return the shipment, they send me Australian address and I have to pay for the shipping. Do not buy anything from that website it is Scam.

Horrible experience. Ordered and
Revieved 2 pair sneakers. Allegedly, true to size. Thry were small. When I inquired about a refund, I was bait and switch numerous times for a partial refund and a purchase voucher. After over a week to get their return address, it was in Australia. Would cost $80 to return it and this was not dusvlosed anywhere. Originally,the items came from a NY address. This company is a ripoff!

I strongly advise against purchasing from this company. My experience has been extremely disappointing. The product quality was poor, and the customer service lacked integrity.
I was informed that I would receive a 30% refund and was told there was no need to return the item. However, the refund issued was significantly less than the promised 30%. This misleading practice is unacceptable and reflects poorly on the company’s business ethics.

I have bought 2 jackets. And received only one jacket and this one jacket is damaged … bees sending them emails and receiving unprofessional replies from them … NEVER NEVER buy from them anything they are scammers

They advertise a shirt as linen. It was really polyester. The return policy requires a return, postage paid by customer back to Australia from the US and I can just imagine that I won’t get the money even if i send it postage paid. Stay away from this company.

First of all, never buy anything from this site.

The clothing is low quality, and doesn't fit well. When trying to return the items, they will keep trying to get some cheap deal and take the first option to twist your words and say you took it. There is then, according to them, no possible way to reset their system and give a full refund.

It is a bad practice, amd a scam when talking abour their own rules shown on the website.

Fake website

Bought 4 items from them. They sent two items I never ordered instead of the two I should have received. Their Customer disservice department is unlisted. Tried to track them down, but to no avail. This company needs to be shutdown from doing business in the US.HORRIBLE!!

DO NOT BUY I HAVE BEEN RIPPED OFF FROM THEM! THEY ADVERTISE PREMIUM COTTON AND SEND POLYESTER. DO NOT BUY FROM THEM!!!!

Bought a pair of shoes from Solrano and the quality is extremely poor — a total waste of money. The material feels completely plastic even though they were advertised as leather. I’ve sent two emails requesting a return but haven’t received any response. Very disappointing experience. I definitely wouldn’t buy from them again.

Never buy these shoes total scam..Quality is the worst ever and they do not respond to return..!

Warning: Complete Scam - Do Not Buy From Solrano!
This company is absolutely dishonest and fraudulent. They advertise one product but send cheap knockoffs instead. I received a jacket that was made of completely different material, a different color, and completely different style and tailoring than what was shown on their website.
They pretend to operate from the USA, but then force you to return items to Australia, making returns extremely difficult and expensive.
Do NOT purchase anything from their website. This is an absolute scam! Save your money and buy from legitimate retailers instead.

This is a scam company, ordered what was described as a cashmere knitted jacket, literally arrived rolled into a ball and wrapped in plastic covered with brown tape, inside was a terrible garment, looked like it had been boil washed, no fabric label or tags, tried to return it but they don’t reply, seems like they have a different name every time you go on their website, avoid at all cost!

I ordered a suede jacket as per the ad and it turns out to be a fleece jacket. Lesson learnt dont buy from site not trusted.

The product that they sent was laughable. Extremely low quality. I feel scammed. Do not buy anything from this company.

I purchased a pair of shoes that arrived packaged only in a plastic bag, without a shoe box or case. There was also no information provided about the brand, materials, or product details. The quality is extremely poor, so I requested a return. However, the seller refused to cover the return shipping and instead provided a return address in Australia, even though I am located in the United States. This is unreasonable and unacceptable.