I am posting here because Solvaderm will NOT post my review to their site (gave a one star there on the product). The Dermpura that is currently being sold as Dermpura, is NOT the Dermpura (foaming c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve been using Solvaderm products for a few months now, and I’m genuinely impressed. My skin looks noticeably more youthful, smooth, and radiant. I’ve tried countless skincare brands, but nothing has... See more
Excellent experience! Easy and fast place my order. Glad to receive messages about savings and member rewards. I was overdue to replenish my supplies. Solvaderm 'was' on my to-do list. Yay now its... See more
Company replied
I'm in my 70's & have good skin but it has a rough texture. Moisturizers don't always penetrate & I'm washing it off in the morning! After using this product & applying moisturizer & suncreen, my ski... See more
Company replied
Company details
Written by the company
Solvaderm is a reputable skincare brand renowned for its innovative approach to dermatological solutions. Founded on the principles of advanced scientific research and high-quality ingredients, Solvaderm has emerged as a leader in the skincare industry. With a commitment to delivering effective and safe products, Solvaderm has garnered a loyal following among consumers seeking professional-grade skincare solutions. Central to Solvaderm's philosophy is the fusion of cutting-edge technology with natural ingredients, resulting in formulations that address a wide range of skincare concerns. Whether targeting signs of aging, acne, hyperpigmentation, or sensitivity, Solvaderm offers comprehensive solutions designed to promote healthy, radiant skin. One of Solvaderm's distinguishing features is its emphasis on clinical validation and evidence-based results. Each product undergoes rigorous testing and evaluation to ensure both efficacy and safety. By collaborating with dermatologists and skincare experts, Solvaderm develops formulations that deliver tangible benefits while minimizing the risk of adverse reactions. The brand's product range encompasses various categories, including cleansers, moisturizers, serums, and treatments, all formulated to work synergistically to optimize skin health. From the Hydra Repair Intensive Moisturizer to the Stemuderm Anti-Wrinkle Treatment, each product is meticulously crafted to address specific skincare needs, utilizing potent ingredients backed by scientific research. Transparency and education are also core values of Solvaderm. The brand provides comprehensive information about its ingredients, formulations, and skincare techniques, empowering consumers to make informed choices about their skincare routines. Additionally, Solvaderm's customer service team is readily available to offer personalized recommendations and guidance to ensure optimal results. Beyond its commitment to product excellence, Solvaderm prioritizes environmental sustainability and ethical practices. The brand endeavors to minimize its ecological footprint through responsible sourcing, eco-friendly packaging, and cruelty-free testing methods. Overall, Solvaderm represents a fusion of science, nature, and innovation in the realm of skincare. With its unwavering dedication to quality, efficacy, and consumer satisfaction, Solvaderm continues to set the standard for advanced dermatological solutions, helping individuals worldwide achieve healthier, more radiant skin.
Contact info
Ram Ridge Road 6, 10977, Chestnut Ridge, United States
- 1-888-211-8468
- customerloyalty@solvadermstore.com
- solvadermstore.com
4.1
Great
3K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Find the moisturizer leaving skin…
Find the moisturizer leaving skin slighty red.Will follow directions and skip a day.
November 9, 2024
Unprompted review
Reply from Solvaderm
Dear Valued Customer,
Thank you for your feedback! We're sorry to hear that the moisturizer caused some redness. It's possible that your skin is adjusting to the product, and skipping a day as you mentioned could help. We recommend using a small amount and gradually increasing usage if your skin is sensitive. If the redness persists or if you have any other concerns, please feel free to reach out.
Healthy Regards,
iHealth Fulfillment
Advertisement
Website Pop-ups
I would like to shop the website without the pop-ups. These pop-ups only increase my shopping time.
November 9, 2024
Reply from Solvaderm
Dear Valued Customer,
Thank you for your feedback! We're always working to improve the shopping experience. We'll share your comments with our team as we strive to make browsing our site as smooth and enjoyable as possible.
Healthy Regards,
iHealth Fulfillment
Excellent products
Easy ordering, website has great information, and these products are excellent!
November 7, 2024
Reply from Solvaderm
Dear Valued Customer,
Thank you so much for your kind words! We're thrilled to hear that you found the ordering process easy and our website helpful. We're also happy to know you're enjoying the products! We look forward to serving you again soon.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
I didn't order stemcell
I didn't order stemcell
Don't even know how it got on my order
Please remove.
November 6, 2024
Reply from Solvaderm
Dear Valued Customer,
Thank you for your review.
Please be advised that we have removed Stemnucell from your order and processed your refund.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
I love all the products that I have…
I love all the products that I have been using from your company. I just wish there was more Information on how to use the products, what order they should be used when more than one is being used.
Your representatives are courteous, and my orders are always received quickly. It’s always a pleasure doing business with you.
November 4, 2024
Reply from Solvaderm
Dear Valued Customer,
Thank you so much for your kind review! We’re thrilled to hear that you love the products and have had a positive experience with our customer service and delivery speed. Your feedback is very valuable, and we appreciate your suggestion about providing more detailed information on how to use the products, especially when using multiple items. We’re always working to improve, so we’ll definitely look into adding more clear usage instructions.
It’s always a pleasure doing business with you as well, and if you ever need additional guidance or have any other questions, don’t hesitate to reach out. We’re here to help!
Healthy Regards,
iHealth Fulfillment
Advertisement
Really great company and terrific products
Always a great experience when I order Solvaderm products online. It’s really easy to find my favorite products and get them ordered quickly. Solvaderm also offers new products to try at really great prices. Wonderful company and great products!
September 30, 2024
Reply from Solvaderm
Dear Valued Customer,
Thank you so much for your fantastic feedback! We’re delighted to hear that you have a great experience ordering Solvaderm products and that you find it easy to navigate our site. We’re also glad you’re enjoying our new offerings at great prices. Your support means a lot to us, and we look forward to serving you again!
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
Reply from Solvaderm
Dear Valued Customer,
Thank you for your feedback! We're glad to hear that you found our website easy to navigate.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
Reply from Solvaderm
Dear Valued Customer,
Thank you for your feedback! We're happy to hear that you found the ordering process easy.
We appreciate your business and look forward to having the opportunity to service your next orders.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
Now that I have all of these products
Now that I have all of these products, please tell me how to use them together.
October 22, 2024
Reply from Solvaderm
Dear Valued Customer,
We have sent you a separate email detailing how to use the Solvaderm products.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
Advertisement
Solvaderm products work beautifully!
I am in my early 70’s and have been using quality moisturizers since my 20’s. Last year, I started using Solvaderm products and have been very pleased with them.
I started with Stemuderm as a daily moisturizer and in a few weeks, noticed that my skin looked better and softer.
I switched to Suvoderm for nighttime moisturizing, and continue to see improvement.
I highly recommend Solvaderm!
October 22, 2024
Reply from Solvaderm
Dear Valued Customer,
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve been pleased with our Solvaderm products, especially Stemuderm and Suvoderm. It’s great to know you’re seeing improvements in your skin! Your recommendation means a lot to us, and we’re here to support you on your skincare journey.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
Really enjoy the products
Really enjoy the products. However, the new moisturizer with sunscreen is a white product not clear & it stays on skin and doesn’t really soak in. Leaving white substance on skin even when trying to rub in. Therefore, not using it anymore.
October 6, 2024
Reply from Solvaderm
Dear Valued Customer,
Thank you for your feedback! We’re glad to hear you enjoy our products, but we’re sorry to learn that the new moisturizer with sunscreen hasn’t met your expectations. We appreciate your comments about the texture and absorption, as they help us improve.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
I received the order just fine but it's…
I received the order just fine but it's way too soon to see if any results.
October 6, 2024
Reply from Solvaderm
Dear Valued Customer,
We understand that it may be too early for you to provide a comprehensive review. We encourage you to share your thoughts and experiences with us once you've had the opportunity to assess its effects.
Your feedback is valuable to us, and we look forward to hearing about your experience with our product. If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
I like some of the products but I have…
I like some of the products but I have one that ended up being a subscription and I can't find a way to contact to cancel. So they just keep billing and sending and charging. I have stacked in a drawer. Frustrating!
October 5, 2024
Reply from Solvaderm
Dear Valued Customer,
Thank you for your feedback, and I’m sorry to hear about the trouble you’ve experienced with the subscription. We want to make sure you have a smooth experience, and I understand how frustrating this situation can be. Please check your email for a confirmation regarding your cancellation.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
Advertisement
The pumper gets stuck easily &..
The pumper gets stuck easily & delivers varying amounts of cream with each pump making it somewhat difficult to use. As far as the efficacy of the product itself I have not used it long enough to make any determination but thus far I don’t see any significant change
October 3, 2024
Reply from Solvaderm
Dear Valued Customer,
This product has an airless pump dispenser which uses a vacuum system to dispense the product. When using your airless pump for the first time, you will need to prime the container by pumping out excess air. To prime your pump, cover the opening where the product comes out of with a finger and at the same time pump slowly about 10-15 times. This will help to push extra air out and get the pump working correctly or "jumpstarted". If at anytime your air pump stops working, simply repeat the priming process.
We understand that it may be too early for you to provide a comprehensive review. We encourage you to share your thoughts and experiences with us once you've had the opportunity to assess its effects.
Your feedback is valuable to us, and we look forward to hearing about your experience with our product. If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
64 yrs old & have very heavy hooded eyelids…
64 yrs old and have very heavy hooded lids. So much so that I have headaches and unless I take 1 500mg Tylenol every 4-6 hrs, I'm gonna have a headache HOWEVER, EYEVAGE STOPPED IT! HOW? I have no clue but, I do know from Mid Aug 2024 up til 5 days ago, I had no hoods anymore and,abt a month ago I noticed I no longer needed Tylenol! No headaches! Ran out of my Eyevage, hoods are back but I just received my new order of Eyevage and no, not just 1, lolol!
October 7, 2024
Reply from Solvaderm
Dear Valued Customer,
Thank you for your review. We are delighted to hear that you found it to be effective and that it met your expectations.
Your satisfaction is our top priority, and we are thrilled that our product has delivered the results you were hoping for. If you ever have any questions or need further assistance, please don't hesitate to reach out to us at support@ihf.zendesk.com.
Once again, thank you for choosing our product and for your positive feedback. We look forward to serving you again in the future.
Healthy Regards,
iHealth Fulfillment
annoying
I've found the site to be quite annoying. And, like many other sites, when you think you are at the end, up pop more "don't you want this too?". NO...I want to get he site. Perhaps you could send these "can't live without" items the next day...I'm sure you probably make more money on the way you are doing this. I spent more time on your site than others where I am purchasing items. I am looking forward to receiving your product
October 8, 2024
Reply from Solvaderm
Dear Valued Customer,
Thank you for your honest feedback. We’re sorry to hear that your experience on our site was frustrating. We appreciate your suggestions about streamlining the checkout process, and we will definitely take them into consideration. We’re glad you chose to purchase our product and hope it meets your expectations.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
Excellent Experience
Excellent experience! Easy and fast place my order. Glad to receive messages about savings and member rewards. I was overdue to replenish my supplies. Solvaderm 'was' on my to-do list.
Yay now its checked off, done, and I look forward to receiving my great skincare products!
Best,
Sue
October 8, 2024
Reply from Solvaderm
Dear Valued Customer,
Thank you for your fantastic review! We’re thrilled to hear that your ordering experience was easy and fast. It’s great to know you’re taking advantage of our savings and member rewards. We appreciate you choosing Solvaderm and are excited for you to receive your skincare products.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
Advertisement
Love the product
Love the product, and I love when it goes on sale.
Very easy to order online.
October 7, 2024
Reply from Solvaderm
Dear Valued Customer,
Thank you for your wonderful feedback! We’re thrilled to hear that you love the product and enjoy the convenience of our online ordering. Keep an eye out for future sales—we're always here to help you save!
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
Easy to order
October 5, 2024
Reply from Solvaderm
Dear Valued Customer,
Thank you for your feedback! We’re glad to hear you found the ordering process easy.
We appreciate your business and look forward to having the opportunity to service your next orders.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
Reply from Solvaderm
Dear Valued Customer,
Thank you for your feedback! We’re delighted to hear that you found our platform easy to use and understand.
We appreciate your business and look forward to having the opportunity to service your next orders.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.