While carrying out work on their gas meter, Phoenix Gas discovered a pressure drop on my system and turned my gas off. I rang Solv at 2:30pm, and although I was a new customer, they had an engineer,... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The guys were calling to detect the source of omission of fumes from the oil fired boiler. It's an older boiler, actually very old. It took some searching to resolve the issue. In fact, had to return... See more
Company replied
Good service. Engineer came on time and completed boiler servicing along with gas hob and fireplace safety checks. Also bought a carbon monoxide alarm from engineer for market price. Overall good expe... See more
Company replied
I've been with SOLV for donkey's years - well over 10 years. They've not only replaced my gas boiler and serviced it annually, but they've also done quite a bit of electrical work in the house too. Th... See more
Company replied
Company details
Written by the company
Our teams work across Northern Ireland, carrying out jobs ranging from installation through to maintenance and repair. Our services are tailored to fit the specific needs of each type of customer, as outlined below: Homeowner: Looking for easy, expert and efficient heating, electrical and plumbing services? Problem solv’d! Book online and trust our professional, personable team to look after your home heating system and much more. Landlord: All kinds of landlords trust us to look after not just their properties but their tenants too. Our teams are expert and qualified, partnering you through every project to ensure that you meet all your duty of care requirements. Commercial: Our expertise in mechanical, electrical and facilities management spans more than 20 years of building a reputation for delivering projects on time, to cost and quality standards. We continue to invest in developing our people, systems and processes so that we can continue to deliver exceptional services that our customers trust again and again. Details of the range of services provided and further information can be found on our website www.solvgroup.com
Contact info
Unit 12, Tamar Commercial Centre,, BT4 1HR, Belfast, United Kingdom
- 02890451010
- helpdesk@solvgroup.com
- solvgroup.com
4.8
Excellent
302 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Professional engineer
Professional engineer - great job servicing and repair of boiler. Competitive pricing. Reliable booking system.
August 11, 2025
Reply from solv Group
Thank you for your kind feedback DK! We’re delighted to hear you were happy with our engineer’s work on your boiler and that you found our pricing and booking system reliable. We really appreciate you taking the time to share your experience and look forward to helping again in the future.
Warm regards,
solv
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Mixed
My boiler was provided and installed by SOLV 9 years ago and has been serviced by them annually. On this occasion I had noticed no problems but an issue arose during service which necessitated immediate shutdown and significant repair and replacement of a fan. Problem was resolved eventually when a new fan was sourced after several days.
In the meantime it was pointed out to me that the external fitting of the flue was incorrect leading to severe corrosion of exposed metal. This had to be replaced.
This flue has been in this state for a long time and I am disappointed that it was not noticed by SOLV engineers at earlier visits, including servicing before the boiler was replaced 9 years ago. It could have failed at any time. ☹️
August 12, 2025
Reply from solv Group
Thank you for taking the time to share your feedback, We’re grateful for your four-star review, and although your feedback is mixed, we value both the positive and constructive points as they help us improve our service.
Firstly, we’re glad we were able to diagnose and repair your boiler.
Regarding the flue, when your boiler was installed nine years ago, the flue was fitted correctly as per manufacturer instructions. However, due to your property’s coastal location, the salt in the sea air caused accelerated corrosion on a small exposed metal section. The flue was inspected during every annual service and remained in good condition until this year, when our engineer identified the issue and replaced it before it became unsafe.
To help prevent this from happening again, the new flue has been fitted with no exposed metal externally, offering better protection against the effects of the sea air. While we apologise for our original installer not anticipating this environmental impact during the original installation, we can reassure you that it was installed to the correct standards at the time.
We really appreciate your loyalty over the past nine years. If you’d like to discuss this further, we’d be happy to speak with you directly.
Warm regards,
solv
Service by Harry
Solv, I am truly grateful for that fella Harry that you have hired. He did a wonderful service and he was quite a beautiful man.
BT17 9JJ
August 29, 2025
Unprompted review
Reply from solv Group
Thank you for your lovely feedback Arian! We're so pleased to hear that Harry provided you with such a great service — we’ll be sure to pass your kind words on to him. We really appreciate you taking the time to share your experience and look forward to helping you again in the future.
Warm regards,
solv
Reply from solv Group
Thank you so much for your kind feedback! We're delighted to hear that you found our team professional, punctual, and polite. Providing a reliable and friendly service is always our top priority, and it's great to know we delivered that for you.
Warm regards,
solv
Very trustworthy and reliable
July 30, 2025
Reply from solv Group
Thank you for your five star review Ricky! We’re so pleased to hear you found us trustworthy and reliable, it really means a lot to the team. We appreciate your support and look forward to helping you again in the future.
Warm regards,
solv
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Gas boiler inspection
2 friendly and knowledgeable engineers prompt and on time carried out testing and inspection of a gas boiler and fire a credit to your company
August 18, 2025
Reply from solv Group
Thanks so much Vic for the lovely review! We’re delighted our engineers were friendly, knowledgeable and on time, and that the testing and inspection of your gas boiler and fire went smoothly. We’ll be sure to pass your kind words on, they’re a real credit to solv.
If there’s anything else we can help with, from servicing to repairs, just give us a shout.
Warm regards,
solv
Reply from solv Group
Really appreciate you sharing this. It’s good to hear the charge removal was confirmed and our reply was speedy the next working day. If any other questions pop up, we’re only a call away.
Warm regards,
solv
Reply from solv Group
Thanks for the five star feedback! We’re proud to support our customers with excellent service. If a friend or neighbour needs a hand, send them our way!
Warm regards,
solv
Reply from solv Group
Thank you so much for your 5-star review! We’re glad to hear you found our service quick, efficient, and helpful - that’s exactly what we aim for. We really appreciate your support and hope to help you again in the future.
Warm regards,
solv
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PROBLEM SOLVED
Solved arrived when they said they wood and got my boiler up and running again with minimal fuss. Friendly engineer and tidy worker. Would not hesitate to use them in the future if needed.
April 25, 2025
Reply from solv Group
Thanks so much for the five star review! We're really glad we could get your boiler back up and running quickly and with minimal disruption. Our engineers take pride in being prompt, personable, and tidying up after themselves, so it's lovely to hear that came through.
We really appreciate your kind words and would be more than happy to help again in the future if you ever need us.
Warm regards,
solv
Have been a customer for 10 years…
Have been a customer for 10 years now.Stephen Kane has set the standards for his company.First met Stephen in 2015 when he undertook remedial work for me at my home. He surpassed my expectations,nothing was impossible,he went the extra mile.He took care of everything when I was on holiday.Coming home to a freshly painted kitchen and living room.New boiler, encased in an attractive cupboard, matching with the flooring, everything carried out to the highest standard.It's almost 10 years since this took
place .Stephen is a true professional and he expects high standards and this is reflected in his team of engineers. I've always found them to be punctual,polite, professional and efficient.Thanks to Stephen and his team for great service over the past ten years and hopefully many more to come.
August 1, 2025
Unprompted review
Reply from solv Group
Thank you so much Christina, for your kind words and for taking the time to leave such a thoughtful review. We're incredibly proud to have had you as a valued customer for the past 10 years.
Stephen was especially pleased to hear your feedback, see below a response directly from him:
Hi Christina,
That was a lovely review and a great read for all our team on a Monday morning.
I can't believe that was 10 years ago that we carried out the work in your apartment, where does the time go?
Thank you for your continued and valued support of our service department and I hope we can deliver our services for many years to come.
Warm regards,
Stephen
Give me a great quote
Give me a great quote, turned up in time. And did a great job. Highly recommend this company.
July 3, 2025
Reply from solv Group
Thanks so much for the great feedback Arthur! We're really glad to hear everything went smoothly and that you're happy with the job. We truly appreciate the recommendation — it means a lot!
Warm regards,
solv
Reply from solv Group
Thanks so much for the great feedback! We're glad to hear everything went smoothly and that you're feeling good about the checks. If you need anything else, just give us a shout!
Warm regards,
solv
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Everything great thanks
July 8, 2025
Reply from solv Group
Thanks so much Ken for your five star review! Great to hear that your experience with solv was positive.
Warm regards,
solv
Stuart George was very knowledgable and…
Stuart George was very knowledgable and polite. Always found Solv very professional fro
Installation to servicing.
June 12, 2025
Reply from solv Group
Thanks so much Jim for your kind words! We're really pleased to hear that you've had a great experience with Stuart and the rest of the team — from installation right through to servicing. Did you know that we do more than boilers? We also offer electrical and plumbing services. Please don't hesitate to get in touch should you need us! Warm regards, solv
Reply from solv Group
Thanks so much, Miss Childs! We're really glad to hear everything was on time and carried out professionally. If you ever need us again—whether it’s for heating, plumbing, or even electrical work—we’re just a call away!
Warm regards,
solv
Gas boiler service
Very good communication from the quotation to agreeing a date for the work to be carried out which was done very professionally and without fuss.Will use again for my boiler service.
May 16, 2025
Reply from solv Group
Thanks so much for your kind words! We're really pleased to hear that you found the process smooth and professional from start to finish. Did you know we do more than just boiler servicing? We also offer plumbing and electrical services—so if you ever need a hand with anything else, we’d be happy to help. Looking forward to seeing you again for your next service!
Warm regards,
solv
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Reply from solv Group
Thank you so much for your kind feedback! We're glad to hear you were very satisfied with the service. Punctuality and efficiency are top priorities for us, so it’s great to know that came through. We really appreciate you taking the time to leave a review!
Warm regards,
solv
Reply from solv Group
Thank you so much for your kind words! We're delighted to hear you felt the service was first class – that's exactly what we aim for. Did you know we do more than boiler servicing? We also provide electrical and plumbing services. If there's anything else we can help with, don't hesitate to get in touch.
Warm regards,
solv
Reply from solv Group
Thank you so much Concepta for your kind words! We're glad to hear you found our service reliable, that’s exactly what we aim for. If you ever need us again, we’re just a call away!
Warm regards,
solv
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