While carrying out work on their gas meter, Phoenix Gas discovered a pressure drop on my system and turned my gas off. I rang Solv at 2:30pm, and although I was a new customer, they had an engineer,... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
The guys were calling to detect the source of omission of fumes from the oil fired boiler. It's an older boiler, actually very old. It took some searching to resolve the issue. In fact, had to return... See more
Company replied
Good service. Engineer came on time and completed boiler servicing along with gas hob and fireplace safety checks. Also bought a carbon monoxide alarm from engineer for market price. Overall good expe... See more
Company replied
I've been with SOLV for donkey's years - well over 10 years. They've not only replaced my gas boiler and serviced it annually, but they've also done quite a bit of electrical work in the house too. Th... See more
Company replied
Company details
Written by the company
Our teams work across Northern Ireland, carrying out jobs ranging from installation through to maintenance and repair. Our services are tailored to fit the specific needs of each type of customer, as outlined below: Homeowner: Looking for easy, expert and efficient heating, electrical and plumbing services? Problem solv’d! Book online and trust our professional, personable team to look after your home heating system and much more. Landlord: All kinds of landlords trust us to look after not just their properties but their tenants too. Our teams are expert and qualified, partnering you through every project to ensure that you meet all your duty of care requirements. Commercial: Our expertise in mechanical, electrical and facilities management spans more than 20 years of building a reputation for delivering projects on time, to cost and quality standards. We continue to invest in developing our people, systems and processes so that we can continue to deliver exceptional services that our customers trust again and again. Details of the range of services provided and further information can be found on our website www.solvgroup.com
Contact info
Unit 12, Tamar Commercial Centre,, BT4 1HR, Belfast, United Kingdom
- 02890451010
- helpdesk@solvgroup.com
- solvgroup.com
4.8
Excellent
302 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from solv Group
Thank you so much for the five star review and the kind words! We're glad to hear you had a great experience with solv. If there's anything else we can assist you with, don’t hesitate to reach out.
Warm regards,
solv
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Hi a solve engineer called with me…
Hi a solve engineer called with me yesterday morning Massey Avenue received text message and arrived on time, serviced my boiler and fixed a problem, also installed a carbon monoxide alarm, very efficient and tidy, would definitely recommend solve I think they cover all over Northern Ireland.
Sorry meant to give you five 🌟 stars.
October 21, 2024
Unprompted review
Reply from solv Group
Thank you so much for your kind review Joseph! We're delighted to hear that our engineer provided efficient and tidy service, and we're glad to have been able to help with your boiler and install the carbon monoxide alarm for added safety. It's great to know you'd recommend us! Yes, we do cover all over Northern Ireland, job dependent, and we're always here to help with any future needs.
THANK YOU FOR THE FIVE STAR REVIEW!
Thanks again for choosing us!
Warm regards,
solv
Booked in for a date using their online…
Booked in for a date using their online booking only to get a call from them to change the date. Engineer came out and didn’t inform me there was an additional charge to change the jet until it was fitted. I was informed I would be sent out a certificate to confirm the service readings taken so I had a record. Unfortunately I’ve never received this. Engineer was pleasant and seemed thorough. Just over £91 for a routine service.
September 25, 2024
Reply from solv Group
Hi Philip,
Thank you for taking the time to leave your feedback. We're sorry to hear about the issues with your recent service. Our engineers should always inform customers upfront if a part needs to be replaced, so we apologise if this wasn't made clear in your case.
The nozzle that was replaced is a low-cost item that typically needs to be changed annually, but we understand how important it is for you to be fully informed before any additional work is carried out.
Regarding the service certificate, we’ve checked our records and can confirm it was issued to you on the 2nd of October along with your invoice. However, if you haven’t received it, please email us at helpdesk@solvgroup.com, and we’ll be happy to send another copy.
We really appreciate your feedback, as it helps us improve our service. Thanks again for bringing this to our attention, and we hope to have the opportunity to provide a smoother experience for you in the future.
Warm regards,
solv
Reply from solv Group
Thank you so much Jonathan for your kind words! We're happy to hear you had a great experience with our engineer. If you ever need anything in the future, don't hesitate to get in touch!
Warm regards,
solv
Reply from solv Group
Thank you for your lovely feedback! We're glad to hear our engineer was both friendly and efficient. If you need any further assistance, we're always here to help!
Warm regards,
solv
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Reply from solv Group
Thank you for the fantastic five-star review! We're delighted to hear that you found our team reliable and easy to work with. It’s great to know we made a positive impression, and we look forward to helping you again in the future!
Did you know we do more than boiler servicing? We also offer electrical and plumbing services so if you ever have any need, please don't hesitate to get in touch!
Warm regards,
solv
Eamon carried out a good boiler service…
Eamon carried out a good boiler service and was knowledgeable about the issues I had.
October 7, 2024
Reply from solv Group
Thank you so much for your review! We're delighted to hear that Eamonn provided a thorough boiler service and was able to assist with your concerns. Did you know that we do more than just boiler servicing? We also carry out electrical and plumbing works. If you need anything in the future, don't hesitate to get in touch—we’re always here to help!
Warm regards,
solv
Solv serviced my gas boiler and have…
Solv serviced my gas boiler and have been for the last 4 years, I can recommend this company always on time, pleasant staff, and fantastic job,clean and tidy
September 24, 2024
Reply from solv Group
Thank you so much for your wonderful feedback Julie! We're thrilled to hear that you've trusted us with servicing your gas boiler for the past four years and that you've had such a positive experience with our team. Punctuality, professionalism, and cleanliness are core values we aim to deliver every time, so it's fantastic to know we've hit the mark. Did you know we do more than just boiler servicing? We also provide electrical and plumbing too so if you ever need anything, don’t hesitate to reach out.
Warm regards,
solv
I would highly recommend using SOLV
I would highly recommend using SOLV. We have had ongoing issues with a very old boiler system in our premises and the very knowledgeable engineering team never fail to call out when needed. Repairs and replacements are always completed on time and with no issues. The most recent was a repair toa pressure gauge and this was rectified and tested within a few hours with no outstanding issues. Highly recommended for any boiler servicing or maintenance issues you may have.
May 30, 2024
Unprompted review
Reply from solv Group
Thank you so much Tracy for your kind words and recommendation! We’re delighted to hear that our engineering team has been able to resolve the issues with your older boiler system quickly and efficiently. It’s always our goal to ensure repairs and replacements are carried out smoothly and on time. We’re glad the pressure gauge repair was handled to your satisfaction, and we truly appreciate your continued trust in solv for your boiler servicing and maintenance needs! If you ever need assistance again, we’re always here to help.
Warm regards,
solv
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Annual boiler service
Easy to book appointment on line Had Eamon here to complete routine boiler and gas fire service and check clean tidy job arrived on time and explained everything he was doing
September 20, 2024
Reply from solv Group
Thank you so much for taking the time to share your experience Hester! We're delighted to hear that booking your annual boiler service online was easy and that Eamonn provided a punctual, clean, and thorough service. We always strive to ensure our customers are well-informed throughout the process, and it's great to know Eamonn made sure to explain everything. We look forward to serving you again next year!
Warm regards,
solv
We had an intermittent problem causing…
We had an intermittent problem causing the boiler to only work occasionally. After first visit the probable cause was identified. The new part was obtained and fitted and the boiler has been working perfectly ever since.
Pleasant and efficient. A job well done.
August 30, 2024
Reply from solv Group
Thank you so much John for your positive feedback! We're delighted to hear that your boiler is now working perfectly and that you found our team both pleasant and efficient. Ensuring a quick diagnosis and effective solution is always our goal, and we're glad we could get everything sorted for you. If you ever need us in the future, we're here to help!
Warm regards,
solv
Reply from solv Group
Thank you for your kind words! We're thrilled to hear that our team impressed you with their professionalism, knowledge, and friendliness. Providing excellent service is our top priority, and we're glad it showed. If you need anything in the future, don’t hesitate to reach out!
Warm regards,
solv
I would highly recommend Solv
I would highly recommend Solv. The team are very good & their prices are very competitive. I would like to thank Eamonn O’Rawe the Service Engineer who carried out the service on my gas boiler. He was very efficient, friendly & took his time to do a great job.
September 16, 2024
Reply from solv Group
Thank you so much Marion for your five star review! We’re thrilled to hear that you had a positive experience with our team, and we truly appreciate your recommendation. We’ll be sure to pass along your kind words to Eamonn O’Rawe—he takes great pride in his work, and it’s fantastic to know he made such a great impression. If you need anything in the future, don’t hesitate to reach out. We're always here to help!
Warm regards,
solv
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This was my first time using solv I…
This was my first time using solv I would highly recommend using them .booking was easy the engineer (Eamonn) contacted me to say he was on his way and was on time. He carried out the job with friendliness respect and professionalism I will definitely be using them in the future
September 10, 2024
Unprompted review
Reply from solv Group
Thank you so much for your kind words Catherine and for choosing us! We’re so glad to hear that you had a great experience with us. Eamonn will be delighted to know that his professionalism, punctuality, and friendly approach made a positive impression. We strive to provide a seamless experience from booking to completion, and it’s fantastic to hear we delivered on that for you. We look forward to being your go-to for any future needs. Thanks again for recommending us!
Warm regards,
solv
Solv got it sorted.
After discovering on a Friday morning that the gas boiler doesn't work, meant we were looking at a weekend or longer without any hot water. We rang Solv. They had an engineer out by lunchtime who had the boiler fixed with new parts an hour later. There could be no better service. Hot water again. Excellent.
August 16, 2024
Reply from solv Group
Thank you so much for your kind words! We're thrilled to hear that our team could get your boiler back up and running so quickly, especially on a Friday. We understand how important it is to have hot water, and we're glad we could help you avoid a long wait. We appreciate your feedback and are always here whenever you need us!
Warm regards,
solv
Solv was very prompt at servicing my boiler
After booking a boiler service the engineer came on time and did a perfect job.
I would have no hesitation recommending Solv.
August 20, 2024
Reply from solv Group
Thank you Teresa for your five star review! We're pleased to hear that you were satisfied with our prompt service and that the engineer met your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Warm regards,
solv
Solv engineer pleasant and friendly
Solv engineer pleasant and friendly. Very clean and efficient
August 28, 2024
Reply from solv Group
Thank you so much Alison for your kind words! We're glad to hear that our engineer was pleasant, friendly, and efficient. Providing clean and professional service is something we always strive for. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support!
Warm regards,
solv
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Smooth process, friendly staff
Requesting appointment online was simple.
Customer service were quick to call to finalise appointment details.
Engineers arrived in good time and were friendly and knowledgeable.
August 9, 2024
Reply from solv Group
Thank you so much Adam for your kind words! We're thrilled to hear that you had a smooth experience with us, from booking your appointment online to meeting our engineers. Our team takes pride in providing friendly and efficient service, so it's great to know we hit the mark. If you ever need anything else, don't hesitate to reach out. We look forward to serving you again!
Warm regards,
solv
The service was very professional
The engineer was pleasant and completed the service and informed me the boiler was in excellent shape.
August 7, 2024
Reply from solv Group
Thank you Tom for your kind words! We're glad to hear that you had a positive experience with our engineer and that your boiler is in excellent shape. We strive to provide the best service possible, so we'd love to know what we could have done to earn that extra star and make your experience a perfect one. Your feedback is invaluable to us as we continue to improve.
Warm regards,
solv
Reply from solv Group
Thank you so much for your positive feedback! We're thrilled to hear that Kevin's efficiency and attention to detail made a great impression. We take pride in providing exceptional service, and it's wonderful to see that reflected in your experience. If you need any further assistance, don't hesitate to reach out!
Warm regards,
solv
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