Sonatours Reviews 

115
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the tour managers and drivers for their exceptional skills, friendly demeanor, and helpfulness, making trips enjoyable and well-organized. Many people found the overall service to be outstanding, highlighting the smooth travel arrangements, comfortable hotels, and memorable experiences across various destinations. Reviewers frequently mention the staff's ability to create a welcoming atmosphere and ensure everyone feels looked after, contributing to fantastic holidays. However, some customers noted concerns regarding the quality of food and dining arrangements, describing meals as below standard. A few people also felt that certain hotels were not as good as expected, with some accommodations being described as basic.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, attentiveness, and ability to... See more

Holidays

Reviewers express high satisfaction with their holidays, often describing them as amazing, wonderful, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the exceptional organization, attention... See more

Location

Customers consistently note positive experiences with location, highlighting well-organized trips to various... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising the hotels, food, and transport as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

5* Vivek, he has a excellent tour guide skill. He was calm, friendly and entertaining. 5* The Captain our bus operator was great. He drove well and was very alert. 5* for great fun, laughters a... See more

Rated 4 out of 5 stars

We have just returned from a Group Tour of Greece (Athens, Mykonos and Santorini) with Sona Tours. our Tour Guide Vivek was very friendly. This trip was well organised with the local guides who gave u... See more

Company replied

Rated 4 out of 5 stars

We have just returned from our Japan/South Korea tour. Had a wonderful time, excursions were amazing and the whole trip went smoothly. Only thing I would say is the food became a little repet... See more

Rated 4 out of 5 stars

The tour covered all the main sites of interest in Scotland. Staff helped me answer all queries before booking. The online form was not easy to navigate but staff were able to assist with solutions... See more


Company details

  1. Tour Operator

Information provided by various external sources

We are one of the largest Asian tour operators in UK. No one understands holidays as better as SONA TOURS. It’s what we do better than anyone else. With us you are guaranteed top VALUE accommodation, finest Indian food and the very best services.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

115 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(115)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a memorable & wonderful…

We had a memorable & wonderful experience. Tourguide Vivek was ability to make everyone feel included as family whether it was answering questions or offering food and helpful throughout the tour made the trip more enjoyable. Thank you to Sonatour for such a memorable experience.

April 24, 2026
Unprompted review
Advertisement
Rated 4 out of 5 stars

Trip was very good but...

Trip was well organised and we enjoyed our time very much.

The tour guide Vivek was extremely good and helpful. He was pleasant and kept the atmosphere high and cheerful.

The hotel on the first day was very lovely however the second hotel was not that good.

Also, the food was not great at all - definitely needs to be improved.
We are again travelling with Sona Tours 19th July to US and we hope the food organisation and quality is much better. And we expect the hotels to be better.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Japan was indeed Electrifying

This was my first time on an all‑India tour, and it turned out to be a fantastic experience. Ajay and the local guides kept everything running smoothly, even with a hectic schedule that still felt manageable. What really made the trip special was the group — strangers at the start, family by the end. The hotels were excellent, and most of the evening restaurants were great (apart from the Italian one). I’d definitely recommend this tour and would consider booking with Sona again.

April 5, 2026
Unprompted review
Rated 3 out of 5 stars

Tulips of Holland

Tulips of Holland
Sona tours delivered what was mentioned in their itinerary.
Vivek our tour guide was helpful and calm when faced with difficult situations.
Friday evening hotel and restaurant were both excellent!
Saturday evening hotel was good, clean and breakfast was excellent. However the evening restaurant Bombay Palace meal was below standard, poor quality food and unhygienic conditions. I can elaborate if needed ! Are your restaurant not vetted before selecting ?
Also the coach journey’s were lengthy and we had a mixed ability group.
We were lucky as we all jelled in the group and had lots of fun on our long journeys on the coach.
I will think twice before I book another coach trip with Sona tours.

April 24, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I went to tour to Brussels and Amsterdam

I went to tour to Brussels and Amsterdam had a brilliant experience travelling by myself. Vivek the tour guide was an amazing personality that we all loved. He helped everyone and there were few elderly people that were well looked after. It was a very enjoyable trip with lots of fun and laughter. Tulip farm is a must sea for garden lovers.

April 24, 2026
Unprompted review
Rated 4 out of 5 stars

We’ve just returned from our Japan and…

We’ve just returned from our Japan and South Korea tour and had an incredible experience.

Our tour guide, DJ, was outstanding. He brought great energy to the group, was patient and attentive, and made sure everyone felt looked after throughout. The kimono dressing and sushi-making experiences were a lovely bonus and really memorable.

DJ truly enhanced the trip, and anyone who has him as a guide is in for a fantastic experience.

Hema

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Sona Tour provided us with a fabulous…

Sona Tour provided us with a fabulous experience on a beautiful Japan trip. We had a lovely group and our guide Digvijay (DJ) was brilliant. His knowledge was phenomenal, provided great entertainment throughout which made the tour memorable and existing.
On the whole a holiday with great memories

March 31, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Electrifying Japan Tour 12 days

The tour was well organised. Covered a fair number of interesting places. Although it felt a bit hectic on occasions but the balance was right between covering the places and having rest. Our tour manager Ajay Shah made the the tour interesting. His firm bur friendly manners made the tour a success.

April 5, 2026
Unprompted review
Rated 4 out of 5 stars

Japan/South Korea experience

We have just returned from our Japan/South Korea tour.
Had a wonderful time, excursions were amazing and the whole trip went smoothly.
Only thing I would say is the food became a little repetitive sometimes.

Our Tour Guide DJ was fantastic. He made the whole trip enjoyable and fun. He was calm, patient and looked after everyone. The Kimono dressing and Sushi making were a great surprise !!
DJ was definitely an asset to this trip and anyone who has him as a Tour Guide will definitely have a great time.
We left the trip making so many new friends
So glad we booked this trip.

Smita, Hasmukh, Jayna & Mikesh

March 31, 2026
Unprompted review
Advertisement
Rated 2 out of 5 stars

I can’t fault the tour guide DJ but Sona are TERRIBLE

I can’t fault the tour guide DJ, who was great. but Sona themselves as shambles. terrible communication, lies, overpriced for such a short trip to Japan (10 days total, marketed as 13). I’ll never be using Rita or Sona again.

March 31, 2026
Unprompted review
Sonatours logo

Reply from Sonatours

Dear DP

We always strive to be transparent about our prices and itinerary, and all details were shared before your booking. Since the tour has concluded and you enjoyed it, we’re a bit surprised by this concern, but we appreciate your feedback and are happy to clarify any details.

Yours sincerely
Sona Tours

Rated 5 out of 5 stars

Hi thank you to DJ he bin so helpful …

Hi thank you to DJ he bin so helpful and well organized in paru and Brazil trip we had a good fun all our trips .thank u so much DJ.

December 5, 2025
Unprompted review
Sonatours logo

Reply from Sonatours

Thank you, Bindu Patel, for your wonderful review! We're delighted to hear you had an excellent tour and memorable experience with DJ . We look forward to welcoming you again on future adventures! 🌟

Advertisement
Rated 4 out of 5 stars

Greece(Athens, Mykonos & Santorini)

We have just returned from a Group Tour of Greece (Athens, Mykonos and Santorini) with Sona Tours. our Tour Guide Vivek was very friendly. This trip was well organised with the local guides who gave us a lot of information about the history and culture of the country.

September 21, 2025
Unprompted review
Sonatours logo

Reply from Sonatours

Thank you, Kaushik Joshi, for your wonderful review! We're delighted to hear you had an excellent tour and memorable experience with Vivek . We look forward to welcoming you again on future adventures! 🌟

Rated 5 out of 5 stars

Egypt Tour

I recently returned from a 10-day tour of Egypt with Sona Tours, and once again I had the pleasure of having Vivek as my guide. This was actually my second time touring with him, and I couldn’t have asked for a better experience.

Sona Tours organised everything beautifully from the detailed itinerary to smooth travel arrangements and comfortable hotels. The trip was well-paced, covering the must-see highlights while still giving us time to relax and enjoy ourselves. Traveling with Sona Tours takes away the stress of planning and lets you truly immerse yourself in the experience.

Vivek is knowledgeable, approachable, and always goes the extra mile to ensure everyone feels comfortable and included. A highlight for me was when he accompanied me on a water sports ride after my travel companion wasn’t feeling brave enough to join. That small gesture showed how much he genuinely cares about his guests enjoying every part of their trip.

I would highly recommend Sona Tours for anyone looking for a memorable, well-organised, and enjoyable holiday.

September 7, 2025
Unprompted review
Sonatours logo

Reply from Sonatours

Thank you, Smita Patel, for your wonderful review! We're delighted to hear you had an excellent tour and memorable experience with Vivek . We look forward to welcoming you again on future adventures! 🌟

Rated 5 out of 5 stars

Trip to Egypt was great

Trip to Egypt was great. Vivek our tour guide was very good and friendly
Vivek was guiding us very well. Sona Tours is a great tour company to travel with. Been on tour with this company many times. Feel Very safe with them. Hotels, food and transport all excellent.
.

September 7, 2025
Unprompted review
Sonatours logo

Reply from Sonatours

Thank you, Bharti , for your wonderful review! We're delighted to hear you had an excellent tour and memorable experience with Vivek . We look forward to welcoming you again on future adventures! 🌟

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look