Son de Flor Reviews 230

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ethical and high quality brand. The two linen items I have are absolutely perfect and look so high quality! Arrived fast, safely and packaged using zero plastic! Incredible company 10/10 reccomend... See more

Rated 5 out of 5 stars

Our well water tasted of broccoli farts and hard boiled eggs. Then we got HidtoViv! Now our showers, taps, and faucets produce palatable fresh water for our enjoyment. The cost, even with future filte... See more

Rated 5 out of 5 stars

Everything I have ever gotten from Son de Flor has been absolutely stunning! It's almost exclusively all I wear now. I love their dresses (especially the Darcy dress!!) and all their skirts. Their new... See more

Rated 5 out of 5 stars

Great quality and lovely dresses. I've ordered three times already this year. The quality is great and after several washes the color stays the same. The order usually comes very fast (I'm inside EU),... See more

Company replied

Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Linens Store

Written by the company

Linen Clothes & Accessories. In times of rush and change, Son de Flor is silence and calm. Nature and home. Elegance and charm. All our garments are made from natural materials by loving hands and with every detail in mind, but most importantly, the way Son de Flor dresses make you feel. Beautiful. Confident. Special.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

230 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Lovely Experience

My dress was beautifully crafted and of excellent quality. Son de Flor was both professional and friendly. I received my garment on time and beautifully packaged.

December 19, 2023
Advertisement
Rated 5 out of 5 stars

Perfect Dresses for every occasion :)

Son de Flor never fails to amaze me! When I started looking for a prom dress, I stumbled across their page and immediately fell inlove. Their website is very well structured, it has relatable pictures, the measuring system is very accurate, so it's almost Impossible to shop the wrong piece.
They also ship as fast as possible and wrap your order very beautiful, and with a little extra in a pocket which I appreciated very much.

December 18, 2023
Rated 5 out of 5 stars

High quality linen apron

High quality linen apron! This was a gift and the person I gifted it to loved it. Also, it was packaged nicely and arrived very quickly. Can definitely recommend and will buy from them again, they have many beautiful items in their store.

December 18, 2023
Rated 5 out of 5 stars

Wonderful customer service

I recently had to return an item to SondeFlor which didn't fit. They were excellent. The process was very clear and Dovile wrote to say they would process it quickly. The parcel took a long time between Australia and Lithuania but they were understanding and gracious at all times. When received I received my full refund within a day or two. The company is a class act. Superb quality clothes, good processes and a friendly attitude to their customers which is much appreciated. Every wish for a successful 2024 SondeFlor.

January 4, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

My daughter has wanted one of your…

My daughter has wanted one of your dresses for 3 years. I surprised her this Christmas. It was priceless! She cried. I wish I could show you the video.
I’m a seamstress and have sewn 55 of my 70 years. The quality of the dress is A+.

December 25, 2023
Son de Flor logo

Reply from Son de Flor

Hello,

We are truly touched by your heartfelt review! It brings us immense joy to hear that your daughter's Christmas surprise was priceless ♥ We appreciate your kind words about the quality of our dress, especially coming from an experienced seamstress like yourself.

Thank you for choosing our dress and sharing this wonderful moment with us ♥

With love,
Son de Flor Girls

Rated 5 out of 5 stars

Communication is happy and helpful!

Prompt communication is happy and helpful. Shopping online can be a bit dauting. At Son de flor. the site has many helpful tools, photos and reviews. But more than that, Dovile answers your questions.
This is a small business and the attention to customers is happy and helpful!

December 18, 2023
Son de Flor logo

Reply from Son de Flor

Hello!
Thank you so much for your kind words and for taking the time to share your positive experience with us!
At Son de Flor, we value our customers, and it's heartening to know that our efforts to provide attentive and happy customer service are being recognized ;)
If you ever have more questions or need assistance in the future, feel free to reach out.

With love,
Son de Flor Girls

Rated 5 out of 5 stars

Parcel arrived despite the Christmas…

Parcel arrived despite the Christmas rush on post. A beautiful simple package with high quality product - thank you

December 18, 2023
Son de Flor logo

Reply from Son de Flor

Hello,
We're thrilled your parcel arrived despite the Christmas rush. We're delighted you appreciate the simplicity and quality of our garments. Your satisfaction means a lot to us ♥

With love,
Son de Flor Girls

Rated 3 out of 5 stars

Be careful with their used options

I love many of their dresses, but they are quite expensive, so I was excited to see that a dress I liked in my size came up on their used section. It was still quite expensive, so I was disappointed that when it came, there’s an obvious pull in the zipper area like the reason someone got rid of it was that it was too small for them. For me it fits well but this flaw in the garment should have been noted as I wouldn’t have spent so much money on it. Not even sure if it’s possible to fix it, but that really ruined it for me.

June 2, 2023
Unprompted review
Son de Flor logo

Reply from Son de Flor

Hello,
Thank you for sharing your feedback with us. We sincerely apologize for any disappointment you've experienced.
We understand the importance of receiving a garment in the expected condition, and it's regrettable that there was an issue with the zipper area. We genuinely apologize for any oversight on our part in not noting this flaw.
We're committed to making things right for you and will look into this matter further and explore potential solutions.
If returning the garments is an option you'd consider, please contact us at info@sondeflor.com. Alternatively, if there's a way we can assist you in fixing the zipper pull, we're more than happy to explore those options.

Once again, we apologize for any inconvenience caused, and we appreciate your understanding.

With love,
Son de Flor Girls

Advertisement
Rated 4 out of 5 stars

Dresses I ordered were perfect

Dresses I ordered were perfect! They fit like they were supposed to after using the virtual fitting room feature. I am more than happy about the quality of the material and work. Only thing that was not perfect about this experience was delivering time. I guess it was very busy for you during thanksgoving sales. But I am glad you send an e-mail about the situation right when i started wondering wjmhats going on.
I am surely gonna get more of these dresses in time!

November 17, 2023
Son de Flor logo

Reply from Son de Flor

Hello,

Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that the dresses you ordered were a perfect fit ♥

We appreciate your understanding regarding the delivery time, and we apologize for any inconvenience caused by the delay during the busy sales period.
Your satisfaction is of the utmost importance to us, and we're thrilled to have you as a satisfied customer.
If there's anything specific you'd like to share about your experience or if you have any suggestions for improvement, please feel free to let us know. We value your feedback and always strive to enhance our garments.

With love,
Son de Flor Girls

Rated 5 out of 5 stars

You can trust thuis company

My experience with son de flor is always great, lovely dresses,quick delivery, very helpfull, good service, quick answers to my questions !

November 17, 2023
Son de Flor logo

Reply from Son de Flor

Hello,

Thank you so much for your feedback - it's music to our ears!

We appreciate your support and look forward to continuing to bring more loveliness to your wardrobe. If you ever need anything, we're just a message away.

Sending you lots of love and gratitude,
Son de Flor Girls

Rated 5 out of 5 stars

Actually it was just a try

Actually it was just a try, because i didn’t believe that quality and fitting would be like on the pictures. But big surprise! The dress fits perfect with wonderful details and the quality is awesome! It’s not my last order for sure!!! Wonderful service, fashion and quality! 100% convinced and happy new customer!

November 17, 2023
Son de Flor logo

Reply from Son de Flor

Hello,

We're thrilled to read your wonderful review! Thank you for taking the chance and giving us a try – we're delighted to have exceeded your expectations ♥

If there's ever anything you need or if you have more fashion adventures in mind, we're here for you!

Warmest regards,
Son de Flor Girls

Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look