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SonderMind Reviews 1,855

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and ability to create a supportive environment. Many people highlight the exceptional service and the personalized approach of their therapists, who are described as excellent listeners and effective guides through personal challenges. The user experience is frequently noted as positive, with many appreciating the convenience and ease of their sessions. However, some customers also noted issues with payment and customer service. A few people reported difficulties with billing and insurance, including incorrect charges and a lack of responsiveness from support when problems arose. Some reviewers also mentioned that customer service was unhelpful or difficult to reach, leading to frustration with the platform.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, particularly praising therapists for being... See more

Service

Reviewers mention positive feedback about service. Many customers appreciate their therapists, highlighting... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness and listening skills... See more

User experience

People report positive experiences with the user experience. Many customers find the app easy to use,... See more

Payment

Users describe negative interactions with payment, frequently reporting issues with billing and insurance.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr. Leon Green is excellent. He truly listens, offers clear advice, and guides you through the entire process. He is very professional and easy to talk to, always patient, respectful, and supportive.... See more

Company replied

Rated 5 out of 5 stars

Angela with Joy in the Journey Counseling is terrific. She is compassionate, keeps conversations on task in gentle ans guiding ways and sometimes I feel time is up and it just began and we covered a l... See more

Rated 5 out of 5 stars

My therapist is amazing. I actually enjoy and get something out of my therapy sessions. The sonder mind app is easy to use and convienet. It also helps with keeping track of your thoughts and goals. O... See more

Rated 5 out of 5 stars

Dr. Tran is an incredible provider and an amazing person. She has so much experience and knowledge and really takes the time to get to know and understand her patients. She has helped me through some... See more

Company replied


Company details

  1. #12 of 31 best companies in Mental Health Service
  2. #1 of 2 best companies in Child Psychologist
  3. #2 of 5 best companies in Psychiatrist
  4. #3 of 6 best companies in Psychologist
  5. #4 of 8 best companies in Psychotherapist

About SonderMind

Written by the company


- Average co-pay of $25
- 83% of people start care within 4 days
- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans

SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.

With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.

SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.

Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.

Contact info

Nationwide care, covered by insurance.

Connect with the right provider and start feeling better, faster.

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great matches!

Finally matched with providers I can relate to. Makes starting over with new mental health providers easier.

April 17, 2026
Rated 5 out of 5 stars

Provides empathy and a listening ear

John is an empathetic listener and great conversationalist. He pulls insight from his practical experience that allows me to see my situations in a new light. He is easy to talk to and feels very natural.

April 16, 2026
Rated 5 out of 5 stars

Great conversations

Great conversations, I feel listened to and respected, I know im seen. Feedback is supportive and truthful
App is easy to navigate and to keep a journal all in one location

April 16, 2026
Rated 5 out of 5 stars

Excellent care!

I feel like I am receiving the care that I need. It’s better than I expected being online. My therapist and I are paired well and have a great rapport. I am thankful to have found this company and my therapist. The App and format they use is really helpful. I am very pleased with everything about it.

April 16, 2026
Rated 5 out of 5 stars

My therapist Chris D.

My therapist Chris D., has been extremely supportive and caring in helping me work through my anxiety. He is an exceptional therapist and I am glad to have his help. Thank you Chris.

April 15, 2026
Rated 4 out of 5 stars

I think SonderMind should update their…

I think SonderMind should update their no show policy to exclude family emergencies from counting towards their no show policies when it was unavoidable and I did notify the moment I had to deal with the emergency. But my therapist is amazing and no other issue. Would be 5 stars if not that policy.

April 15, 2026
Rated 5 out of 5 stars

Listened too

I feel like I am listened too I really feel it’s easy to talk during my sessions. I do feel better when my session are completed

April 14, 2026
Rated 5 out of 5 stars

Just do it!!!!

Sonder Mind it’s very easy to use and help me find my great therapist. You can get background information on each therapist while you’re searching for a therapist. This made it very easy to make a choice.

April 14, 2026

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