Sonic Auto Transportation Reviews 8,394

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,365 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and excellent communication, making the transportation process smooth and stress-free. The service is consistently described as efficient and reliable, with many appreciating the timely pickups and deliveries, often noting that vehicles arrived in perfect condition. However, some people were dissatisfied with price changes, reporting that initial quotes significantly increased, sometimes multiple times, before or during the service. A few other people also felt that drivers occasionally canceled or that communication regarding scheduling was problematic, leading to inconvenience and delays.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the professionalism,... See more

Service

Clients share positive opinions on service, frequently highlighting its speed, reliability, and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the speedy pickup and... See more

Price

Users describe ambiguous interactions with price. Many customers report significant price increases from... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The full price was made transparent at the beginning. The work was completed quickly and everything moved as expected. I had other companies telling me that Sonic was a fake company and not to trust t... See more

Rated 5 out of 5 stars

Had a great experience with Sonic Auto and My booking associate Henry. The car was picked up and delivered based on my schedule requirements, and the driver was pleasant to work with.

Rated 5 out of 5 stars

I shopped around and went through 3 other companies before settling on this one. The other 3 gave me a run around, I even pre paid for guaranteed pickup. The price went from $1200 to $2300. Then t... See more

Rated 5 out of 5 stars

This is our third year, reaching out to Christian Woods of sonic transportation for our transportation needs. Christian is polite, professional, and always tries to find the best price for us. Our veh... See more

Company replied


Company details

  1. Auto Broker

Written by the company

Here at Sonic, we are a leading company in the vehicle transportation industry.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

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1-star

Replied to 90% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Customer beware not a good experience at all

Whatever you do, do not do business with Sonic Auto Transportation. Anthony Daniel and the entire company are con artists. They price you low and it end up costing you 3 times as much. Buyer beware.

April 17, 2026
Unprompted review
Sonic Auto Transportation logo

Reply from Sonic Auto Transportation

We’re sorry to hear you had a frustrating experience and understand how upsetting it can feel when the final cost of car shipping is higher than the initial estimate.
To clarify how the process works, we operate as a car shipping broker in the auto transport industry. That means we provide estimated quotes for nationwide car shipping and then work to assign a licensed carrier for the actual vehicle transport service. The final price is not set by us, it’s determined by the carrier based on real-time market conditions, route demand, fuel prices, seasonality, and current availability in the auto transport network.
Because of that, the initial quote is an estimate meant to reflect expected market rates, but it can adjust if carrier pricing shifts before pickup.
We understand that price changes can be disappointing, and we work hard to keep customers informed and to balance both cost and service quality throughout the vehicle transport service process.
We appreciate the feedback and will continue working to improve communication and overall experience for every customer.

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Rated 5 out of 5 stars

Flawless Experience

I transported my Subaru Ascent from Portland, OR to Asheville, NC for a 2 month stay. Sonic provided a quote prior to the escalation in gas prices. As reasonably expected, once the date for pick up of my vehicle arrived, obviously, the carriers were demanding higher prices to compensate for the increase in operating costs. Christian did an excellent job negotiating with the carriers to obtain a revised quote reasonably in line with the original quote. My vehicle was picked up by the carrier in Portland at 10:30 AM PST on Monday and delivered to Asheville at 6:00 AM EST (3 AM PST) Wednesday morning. I will definitely consider using Christian and the same carrier for my trek back to Portland.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Sonic transported my car from Florida to California with zero issues, on time, and in perfect condition. The Agent, Mateo R., was very responsive whenever I had a question and made me feel comfortable with the process. Huge shoutout to the driver, Alejandro V., who was professional and communicated effectively. Highly recommend!

April 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Jay was very helpful and prompt

This was my 1st time needing to have a vehicle shipped from anywhere. I was very nervous.From New York to Alabama. Jay was very helpful and prompt with detailed messages and information. He handled getting a backup driver very quickly with no extra cost. The driver was great also. I will definitely use Jay again!

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

3years + great service

This is our third year, reaching out to Christian Woods of sonic transportation for our transportation needs. Christian is polite, professional, and always tries to find the best price for us. Our vehicle has arrived again this year unscathed, and on time. We will continue to use Christian at sonic transportation for all of our transportation needs. Highly recommend Sonic.

March 28, 2026
Unprompted review
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Reply from Sonic Auto Transportation

Thank you so much for your continued trust and for coming back to us year after year. It truly means a lot. We really appreciate your recommendation, and we’ll be here whenever you need our service again. Thanks for choosing us as your go-to car transport company!

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Rated 5 out of 5 stars

Excellent Service from Harry was

Harry was patient, helpful, and super responsive throughout the whole process. He made sure that I was fully happy with my overall experience. I will definitely use you guys and harry again in the future.

Thank you you

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

Crooks

Crooks. Give you a quote then when it’s shipping day tell you the price changes. Then charge $200 to cancel. Grace is a LIAR. Do not do business with them.

April 14, 2026
Unprompted review
Sonic Auto Transportation logo

Reply from Sonic Auto Transportation

Hi there, thank you for taking the time to share your feedback. We’re sorry to hear about your frustration, and we truly understand how upsetting a price change and cancellation fee can feel, especially when you’re trying to plan your vehicle transport.
We’d like to clarify how the process works, as transparency is very important to us. As a broker, our role is to act as an intermediary between you and the carrier. While we work diligently to secure fair pricing and reliable options, please note that the final cost of transporting your vehicle is ultimately determined by the carrier, based on their availability and other factors such as route demand, seasonality, and fuel costs within the car shipping market.
Regarding the cancellation penalties: Your agreement was valid for five (5) business days from the first available pick-up date you provided. According to the terms of the agreement, a cancellation fee would have been assessed in this situation.
H. Carrier Assignment Window: Broker shall have up to five (5) business days from the Customer’s first available date to assign a Carrier. Should the Customer choose to cancel the agreement before the expiration of this period, a cancellation fee of $200 will apply.
We understand this may be frustrating, and that’s never the experience we want for our customers. Our goal is always to provide reliable auto transport and a smooth door-to-door auto transport process, while working within real-time nationwide car shipping market conditions.
If you have any further questions or would like us to review your case in more detail, we’re here to help.

Rated 5 out of 5 stars

Worked with Trevor

Worked with Trevor. After getting screwed by another company a month ago, this one "delivered" in many ways, not just the vehicle. The process was explained well, the response time was consistent and fast, the communication all along the process outstanding. The pickup went well as did the drop-off for the people at each POC. PRICING was on point. I got lucky finding Sonic and Trevor.

April 9, 2026
Unprompted review
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Rated 5 out of 5 stars

5 stars service

I had an excellent experience with SONIC AUTO TRANSPORTATION for transporting my vehicle from Florida to Arizona. The entire process was smooth from start to finish. My car was delivered right on time, exactly as promised, and in perfect condition at a reasonable price.

What really stood out to me was the dispatching service. GRACE was incredibly professional, responsive, and kept me updated throughout the entire journey. Any questions I had were answered, and I always felt reassured that my car was in good hands.

I highly recommend SONIC AUTO TRANSPORTATION to anyone looking for reliable and efficient auto transport. I will definitely use their service again in the future!

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

James Williams of Sonic Auto…

James Williams of Sonic Auto Transportation recently scheduled the pickup of my vehicle from Northern California to Southern California. The first driver cancelled on the day of pickup, but James got another driver scheduled and the vehicle was then picked up and delivered as agreed. I would recommend James and Sonic Auto Transportation.

April 13, 2026
Unprompted review
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Rated 3 out of 5 stars

Scheduling

Jay was great at getting a company scheduled after the first company that was scheduled didnt respond back.That is the only reason why i didnt give this 4 stars. Was because of the company picking up the car didnt get back to is

April 11, 2026
Unprompted review
Sonic Auto Transportation logo

Reply from Sonic Auto Transportation

Thank you for your feedback and for choosing our car shipping service. We truly appreciate you taking the time to share your experience.

We’re glad to hear that Jay was able to step in quickly and get another auto transport company scheduled for your vehicle. Providing reliable and responsive car shipping solutions is always our top priority, and it’s great to know Jay delivered on that.

At the same time, we sincerely apologize for the initial inconvenience caused by the first carrier not responding. We understand how important timely communication is during the vehicle transport process, and we’re continuously working with our network to ensure a smoother and more dependable car transport experience for all our customers.

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