Sonic Dental Reviews 

723
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 470 reviews, reviewers overwhelmingly had a great experience with this company. Customers love how remarkably easy these portable devices are to use daily, noting that dental appliances, aligners, and night guards are left sparkling clean, fresh, and free of bacteria. Consumers also deeply appreciate the prompt delivery and exceptionally responsive service, making their overall dental hygiene routine much more convenient and effective. However, some reviewers were not happy with shipping times, mentioning that certain orders faced unexpected delays before finally being dispatched. A few users also pointed out that the cleaning pods can sometimes be a bit noisy or still require a little manual brushing for exceptionally stubborn build-up.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the ultrasonic cleaners are exceptionally easy... See more

Quality

People report positive experiences with quality, highlighting that the device is well-built and performs its... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting that devices are consistently easy to... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Service

Users describe positive interactions with service, highlighting exceptional professionalism and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sonic dental delivered their product promptly and in great condition with easy to understand instructions. Their product does exactly what they claim it does. My mouthpiece for sleep apnea has never... See more

Rated 5 out of 5 stars

My sonic dental cleaner has been pivotal on my Invisalign journey. I feel so much confidence in every clean knowing that the UV light is killing any potential bacteria that could harm my teeth. It’s q... See more

Rated 5 out of 5 stars

After 6 months of scrubbing aligners I discovered Sonic Odyssey. What an absolute game changer! Instead of laborious cleaning with a toothbrush I just pop them in the pot and 5 minutes later they’re r... See more

Rated 5 out of 5 stars

Before I purchased the Sonic Go Obsidian I was cleaning my aligners daily with tablets and brushing. I never felt they were really clean. I researched ultrasonic machines and this one was hands down t... See more


Company details

  1. Dental Supply Store
  2. Beauty Product Supplier
  3. Cosmetic Dentist
  4. Cosmetics Store
  5. Health and Beauty Shop

Written by the company

Sonic Dental is driven by a simple mission: to make your Dental Appliance journey as simple, hygienic, and hassle-free as possible. Our world-class team developed the Sonic Pro, featuring our patent-pending cleaning technology. This innovative device combines a dual-action 43,000Hz ultrasonic cleaning mechanism with U.V-C light technology to clean and sterilize your dental appliance at a microscopic level. With over 500,000 Sonic Pros sold globally, we are committed to delivering high-quality products and exceptional customer support. All of our electrical products come with a 1-Year Warranty for peace of mind and we have a dedicated, full-time customer support team to help answer any questions you may have. Our dedicated team, including dental professionals, is constantly innovating to bring you the next breakthrough in dental appliance care. We’re excited to continue enhancing your experience with cutting-edge solutions. Any questions? Just ask!


Contact info

4.8

Excellent

TrustScore 5 out of 5

723 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(723)

458 reviews in the last 12 months

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Rated 5 out of 5 stars

The Sonic cleaner really does work

The Sonic cleaner really does work. Maybe not like you see in their videos, it takes a few cycles to see major changes but my night guard had gone yellow all over, with some very dark grooves. After a few cycles all of the dark grooves had gone. The yellowish stains are not all gone yet but I hope that using the tablets might allow me to restore the night guard to its former clear state. I wish I had got it when my night guard was new, as I believe it would have kept it clear.

June 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Best little cleaner

Before I purchased the Sonic Go Obsidian I was cleaning my aligners daily with tablets and brushing. I never felt they were really clean. I researched ultrasonic machines and this one was hands down the favorite. The ultraviolet feature really gets the aligners and retainers clean and sterile. Best purchase ever!

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

This is a great little machine

This is a great little machine ! It cleans very easily and quickly. My daughter has been asking for one since Christmas to clean her retainer. She says it’s great !

June 16, 2026
Unprompted review
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Rated 4 out of 5 stars

I do like my sonic Go for travel use. Cable free

I do like my sonic Go (I bought it to be able to travel easily with my invisalign braces) I have only used it once as I haven't needed to use it - while at home I use a large plugged in sonic & water cleaner, but this is nice and small. I do prefer to use a larger one with water for more thorough cleaning, but his was very useful to pop my braces in at a wedding recently, and know they were germ free, and not need a cable of any kind and just slipped it in a pocket. It's a little noisy, but easily covered with the band music, and not an issue.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Loved this product

Loved this product! Left my retainers and gumshield extremely clean after just one use. My retainers are no longer cloudy, instead they are completely clear and look brand new. My gumshield also looks and feels fresh.

June 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Nice piece of equipment

Nice piece of equipment that leave my prothesise very clean and nice. It leaves a nice fresh feeling once put back in my mouth and I feel a fresh breeth

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

helps me quickly clean my retainers…

This device helps me clean my retainers quickly in the morning while I brush my teeth, which saves me a lot of time getting up in the morning. The instructions are easy to follow and make sense, and the device easily gets rid of things stuck in my retainers.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Retainer Cleaner

They have the best products including their retainer cleaner! It’s changed the game for me!!

June 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Sonic Pod & Sonic Tablet

I purchased the Sonic Pro Ultrasonic Cleaning Pod along with the Sonic cleaning tablets for my night guard, and I have been very pleased with the results.

I use half a tablet with the Sonic Pro pod every day, and my night guard feels fresh and clean after every cleaning cycle. The combination does an excellent job of removing buildup and keeping the appliance feeling like new.

Recently, I was out of town and forgot to bring the cleaning tablets with me. I only had the Sonic Pro pod, so I used a small amount of dish soap instead. The Sonic Pro pod still did an impressive job cleaning the night guard, which speaks to the effectiveness of the ultrasonic cleaner itself. However, I did not like the lingering smell of the dish soap, and the overall result did not feel as fresh as when I use the Sonic cleaning tablets.

When I use the Sonic cleaning tablets, my night guard feels as fresh and clean as if I had just brushed my teeth. Based on my experience, I highly recommend using the Sonic Pro pod together with the Sonic cleaning tablets. The combination works exceptionally well and makes a noticeable difference in keeping dental appliances clean, fresh, and comfortable to wear.

June 1, 2026
Unprompted review
Rated 4 out of 5 stars

Good customer service

My Sonic Pro pod was delayed by nearly two months before it was posted. However, when I got past the AI customer service bot and was in contact with an adviser, she was very helpful in explaining the reason for the delay and added a box of cleaning tablets for free as a goodwill gesture. The pod itself is a bit noisier than I expected but works well and saves me time cleaning my Invisalign trays.

June 10, 2026
Unprompted review
Rated 1 out of 5 stars

Yet another company that sends you spam…

My final update, no matter what they edit their response to say:

Now they have resorted to saying I'm lying. I have the email with the exact quote I mention below. Literally says "in exchange" with regards to removing the review. They've also edited the part of their response saying they have confirmed I was completely removed from their systems, now it only calls out "marketing systems" instead. That's just shady and dishonest.

Update 20 Jun 2026: After trying to bribe me to remove my review, they continue to send me emails, even though I have been "completely removed" from their systems (according to their reply below, and emails to me). Unbelievable.

They actually gave me some free tablets to say sorry, which I would have appreciated and updated to a 2 or 3 star review (because it shows they take it seriously)... except they also tried to explicitly bribe me:

"We kindly ask as well if there's any chance you'll consider removing the online review. In exchange, we will send a free water flosser along with your free box of cleaning tablets."

And now I keep getting marketing emails. The latest was to receive an entry to "Win a $250 / £200 Amazon voucher!", also in exchange for a review.

My original review and notes:

Yet another company that sends you spam when you uncheck the marketing emails box. Don't give them your details if you care about your inbox. Sure, it's only be one so far, but it's within a week of my order. Shameless.

I emailed about having my details removed, and got a literal AI response. Absolutely disgusting.

Also, to their reply below, referral program emails ARE marketing emails. Also, I had an auto-reply to say it will be 1-2 days. Then Gary the supposed "AI Customer Success Manager" sent me an email about how seriously they take the issue. That's yet another email I didn't need. I repeat: these guys don't respect your inbox. If only they took customer preferences as seriously as they take bad reviews.

June 10, 2026
Unprompted review
Sonic Dental logo

Reply from Sonic Dental

Hi Damien,

Thank you for your review. We take customer privacy and communication preferences very seriously, so we'd like to clarify a few points.

Following your order, we sent a standard order-related email and a separate email explaining our referral programme, which allows customers to earn rewards by sharing a referral link. These were not marketing newsletter emails, and we have not added you to any marketing mailing list.

We also note that you contacted us regarding your data preferences earlier today. Our AI assistant has passed it to our customer support team for review. Unfortunately, before our team had a reasonable opportunity to investigate and respond, this review was posted.

We are, of course, happy to assist with any data removal or communication preference requests and will respond directly to your enquiry as soon as possible.

We value all customer feedback, but we feel this review does not accurately reflect the service provided or the facts of the situation. If there has been any misunderstanding, we would welcome the opportunity to resolve it with you directly.

Kind regards,

The Sonic Dental Team

Response:

We are disappointed to see this update as it does not accurately reflect what happened.

As a gesture of goodwill, we offered free products in response to your dissatisfaction. At no point was this conditional on removing or changing your review, which is evidenced by the fact that you received the products and your review remains in place.

We also confirmed that your details had been removed from our marketing systems. If any further communication was received in error, we apologise and would be happy to investigate this further.

We respect every customer's right to leave honest feedback, but we do not believe this review fairly reflects the level of support and resolution provided in this case.

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Rated 5 out of 5 stars

First Impressions

After the very first use of my new Sonic Pro ultrasonic cleaner device, I was immeasurably impressed with the change in how my 18 year old retainers looked and smelled. The easy to use device saves valuable time trying to clean my retainers with a brush and toothpick. Thank you for your amazing product!

June 4, 2026
Unprompted review
Rated 4 out of 5 stars

Quality Product

The company is easy to communicate with; however, after more than a week, I'm still waiting for my cleaning tablets to be delivered. Disappointing; which is why I didn't rate 5 stars.

May 31, 2026
Unprompted review

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