Deep tissue massage was ordered and that is what was received. Therapist was very aligned with my requests and was very attentive. I was definitely satisfied.
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Review summary
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Reviews shaping this summary
The massage sessions are great. Corresponding with Soothe was an issue though. I sent an email & never received a response.
I have tried several times to get Randi to come back. However, she always seems to not be available, and I get a replacement. The replacements are never quite as good. Marco ended up running out... See more
The app is difficult to navigate if you want to try a new provider. Also, the massage therapists are routinely late or cancel on the same day after confirming.
Company details
- #8 of 9 best companies in Massage Therapist
- #1 of 1 best companies in Massage Spa
- #53 of 60 best companies in Wellness Program
Written by the company
Soothe is Wellness, Delivered! ➠ Book spa-quality professional massage and wellness treatments to your home, hotel, office, or event effortlessly! Therapists bring all the equipment, fresh linens, lotions oils, and even relaxing music. Choose from several massage modalities, including: - Deep tissue - Swedish - Sports - Reflexology - Prenatal - Couples. Soothe allows customers to book a customized massage experience to meet their wellness and relaxation needs. All massage modalities can also be performed as a couples massage. Soothe massages are available in the US seven days a week, between 8 AM and 10PM!
Contact info
United States
- 1-866-276-6843
- support@soothe.com
- soothe.com
3.8
Great
593 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 8% of negative reviews
Typically replies within 1 month
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Amazing experience
Amazing experience. She was on time and very attentive to all the pain.
February 20, 2020
Unprompted review
Didn't help my neck feel better
She was very nice, but unfortunately the kink in my neck, that I woke up with, hurt a lot more after the massage than before.
February 18, 2020
Unprompted review
Reply from Soothe® In Home & Office massage
I'm sorry to hear your experience with us failed to live up to our standards. Please message me at Christopher@soothe.com at your convenience. I'd appreciate learning more. Thank you for your feedback and your time in advance.
Long time massage expert
Bertha is very experienced and professional. Her set up was top notch and she was very accommodating. Highly recommended!
February 18, 2020
Unprompted review
J and Maria were exceptional!
J and Maria were exceptional!! They were very professional and prompt. They made us feel comfortable for our couples massage. Our very first one and we will be booking again with you guys.
Sincerely,
Amy Vazquez
February 18, 2020
Unprompted review
If you enjoy a deep tissue massage
If you enjoy a deep tissue massage, Michelle is your therapist. On time and great
February 18, 2020
Unprompted review
Extraordinary ✌️❤️😄
It is almost embarrassing to admit that I am a massage junkie. However, that makes me an authority. It was my first time using soothe. I really was fortunate to have James as my therapist. He gave me the best massage I have ever had. Having a two hour
massage in my home may be decadent but so worth it!
February 18, 2020
Unprompted review
Great service...very professional!
February 17, 2020
Unprompted review
Awesome Massage
On time and on target. Very soothing Swedish style massage
February 17, 2020
Unprompted review
Excellent service
February 17, 2020
Unprompted review
Great Experience 🙌
Very professional and excellent massage! Listened and made sure pressure, comfort and whole experience was top notch
February 17, 2020
Unprompted review
Easy to book
Easy to book, timely, professional and kind therapists! Massages were perfect! Will continue to use SOOTHE. Thank You!
February 17, 2020
Unprompted review
Great experience
February 17, 2020
Unprompted review
Karla is excellent
Karla is excellent. Very skilled very considerate. Very professional. Very polite and on time.
February 17, 2020
Unprompted review
Great service
Great service. So easy to book. Both therapists were great and very professional.
February 17, 2020
Unprompted review
Thanks for ruining Valentine’s Day, Soothe (x2)
Thanks for ruining Valentine’s Day, Soothe. I booked my first-ever appointment with Soothe for Valentine’s Day as a gift to my husband. I saw the therapists pick up the appointment, got a confirmation email and anxiously awaited our couple’s massage. One-hour before our massage ON Valentine’s Day (7:00p), I got a message saying no one was available. When I called, I got a terrible customer service representative who wasn’t at all sympathetic to what had just occurred. No, we’re so sorry this happened...no trying to fix it all. Just a you’re SOL leaving me empty-handed on V-Day. I will never use Soothe again.
***UPDATE*** Customer service reached out an offered 60 free massage minutes + $20. So, basically a free massage. Great. We book another couple’s massage to make up for Valentine‘s Day gone wrong. We book one female and say it doesn’t matter for the second thinking this would increase our odds. Once again...we received a confirmation email saying we were good to go along with the names of our therapists. Yet again, one hour before our massage we received the “oops - our therapists are busy” message. Not only is this a bad joke, this is a flawed business model. So, you reach out once therapists confirm, but not when they cancel? Customers are held to a two hour cancellation policy (if not cancelled within two hours, they charge you a fee), yet they are not held to the same standard? Clearly there is no accountability for their therapists and the credit means nothing as apparently it’s not possible to get an actual massage.
February 15, 2020
Unprompted review
Reply from Soothe® In Home & Office massage
I'm sorry to hear this was your experience, Taylor. Please message me directly at Christopher@Soothe.com at your convenience. I'd appreciate learning more. Thank you for your feedback. I look forward to hearing from you,
Destini is fantastic
Destini is fantastic. One of the most relaxing massages I've ever had. What a blessing!
February 11, 2020
Unprompted review
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