Soothe® In Home & Office massage Reviews 593

I used to be a provider and i decided to leave because as a provider, i have to do the travel, bring all supplies, and massage work. Compared to the company soothe just organizing the booking. When you sign the agreement as a provider it tell you are paid 60% and soothe takes 40%. Come to find out that is not true. I received an offer for a hour massage and the payout was $60. I input the same address and time and they charge $129 per hour. DO NOT USE SOOTHE, they take advantage of the providers.

** NEVER NEVER USE THIS COMPANY ** My wife booked me a “ Surprise “ in home massage - They confirmed a 2pm appt YESTERDAY .. No one showed up and when she called they “ Said, we got the wrong address “ and they apologized and ask to reschedule for TODAY .. They confirmed today at 2pm and AGAIN .. no one showed - she just not got a text saying “ Sorry “ We could not find anyone that would work today .. NOTE this occurred AFTER the appointment time. NEVER NEVER USE THIS COMPANY.
I waited TWO DAYS looking forward to a massage … What a disastrous company !!

The convenience of not having to leave my home and fight traffic both ways to the spa made the experience even more relaxing. Terrific massage! The therapist arrived and set up on time, and all I had to do was lay back and enjoy their amazing skills. They found and smoothed out every knot I had (and some I didn't even know about)! Absolutely worth it, and will book again!

My wife and I recently booked a couples massage with Jeffrey and Le Anda. The whole experience was great. It was so relaxing and we both felt they were some of the best massages we have ever received.

"Exceptional Service and Spa Experience"

I’ve had the pleasure of using Soothe multiple times, and I can't express enough how amazing their customer service and massage providers are. From booking to the massage itself, everything has been seamless. The providers they send are professional, skilled, and truly care about providing a top-notch experience.

What I truly appreciate about Soothe is their attentiveness to any issues that may arise, especially when it comes to the safety of everyone on the platform. They take the time to address concerns promptly and with care, ensuring a safe and comfortable experience for all involved.

Having a spa experience in my home was nothing short of extraordinary. I highly recommend Soothe to anyone looking for a professional and relaxing at-home spa experience. The level of service is exceptional, and I look forward to continuing to use their services.

I canceled my subscription on Dec 1, 2023 and have been charged for the last 11 months. The website sucks and has no option to talk to anyone.

My friend and I had a 90 minute massage and it very professional and we were comfortable having male therapist. I will schedule again and try the facials this time. Thank you

Had an appointment with Linda in anaheim a few days ago. Supposedly had 15 yrs experience. I’ve had better massages from people still in massage school. Her table was painful with almost no padding. Kept me face down for over 1 hr 15 min of a 90 min massage.

If I could give it 0 stars I would. My husband booked a couples massage, 2 males. The one assigned to me was 15 minutes late. Not a big deal. He asked me what kind of pressure I wanted and I said light to medium. I let him know I have a sensitive back and he asked where I had any pain and I said I have arthritis in my knees, which he argued with me is not arthritis but weak muscle, overworked muscle or poor posture. I told him a blood test and X-rays told me. He then proceeded to find the knots in my back and basically to make a horrible massage short he NEVER LEFT THE KNOTS ALONE AND WORKED THEM SO HARD I AM BRUISED AND HAVEN’T BEEN ABLE TO WALK OR SIT FOR TWO DAYS NOW!!! I told him repeatedly it hurt and to use lighter pressure, to leave my knots alone, to stay away from my knees. He didn’t listen at all and I have never felt so violated and vulnerable in my life. Called and emailed the company and no response! I am filling any complaint I can to get a response from this company. It was so bad the other MT also filed a complaint! This person would NOT listen to my plea to STOP! He even asked at one point what the pain level was and I said an 8 and he pushed HARDER! I literally have visible bruising all over my back and around my knees. This should never ever ever happen from a SWEDISH MASSAGE, and I very clearly told him LIGHT pressure. Don’t use this company! They will not respond! And here I am bruised and violated and no way to report the person! Horrible company and horrible ethics. Complete negligence!

Made an appointment, used a 20%-off discount code, and canceled the appointment w/in 10 minutes because I made a mistake. Made the correct appointment, tried to use the discount code, and system said I'd already used it. Spent 30 minutes chatting with customer service who basically said, "Sucks for you."

This company are crooks big time!
People buy gift certificates for one amount of money, their services cost much less, and you can’t use two services so the mi ey just disappears. They don’t take refunds, and don’t solve any issues with anything.

Twice, a massage therapist never showed up. Then, of course, you can't contact anyone about it, short of writing an email. Chat Support doesnt work/isnt answering. Hope I actually hear back.

I suggest trying the "old fashioned way" and going in to get tor work done.

I ordered my wife a 2 hour message for mothers day. I ordered it awhile ago and it was accepted by Erica. Then on Mothers day my wife was getting ready for her massage and it was 5 minutes past time. So i looked in my emails to see if i missed something, i did not find any emails cancelling. My appointment was cancelled by Erica and i was never notified. The only thing this stupid company did was say they will cancel my appointment and " sorry you did not get the soothe experience". I could not believe it.

Horrendous company. SO many women have told me they had dangerous experiences with men as amssage therapists and they still kept several men I reported in the system to book. I tried to call the emergency line and or post on the facebook group to get help in one instance and they deleted my posts. I was in a dangerous situation. They lie at onboarding saying safety is important and then do NOTHING to protect therapists. They also UNDERPAY and it is the lowest pay for outcalls. This company does not care about you or your wellbeing or safety

As a licensed massage therapist, I resigned from accepting clients with them on 3/5/24. They were happy. I started publicizing how I was sexually harassed on assignments and they did nothing about it. They don’t even have a SOAP note process. Never thought I would say this: You’d be better with the greater of the two evils - Zeel.

The quality of therapists in Australia is above all! Have booked numerous times and always have a fantastic experience.The therapists are very professional and really care about what they do. The app is brilliant and so easy to use. If you need to make a change to your booking you can do so yourself through the app. The price is maybe slightly higher, but honestly when you get the best massage and the convenience of having it at home it is well worth it. I usually book the same therapist now each time, she is amazing and knows exactly what to work on from the last session. Highly recommend this service!!

Was just absolutely scammed out of a massage alert- I WOULD NOT use this app!! Credit card payment went through and massage technician cancelled in the middle of the night before this AM appt most likely because it is raining. This was for my partners birthday we cannot reschedule and that’s the option the app is providing. Terrible

Beware of booking with Soothe . We had a terrible experience with them last week and the customer service to try to get resolution has been equally horrendous.

BLUF: We booked six services with three different providers via the Soothe app and also through the "event team" - all confirmed via text and email and pre-paid. Two of the three providers were no shows and our event was ruined.

It was very important to have all the services be completed as we were hosting an event with six people at my house for a very special occasion. Two of the providers never showed up, even after I received text confirmation that they would be here.

Diane, the massage therapist, did not show up for the massages at all. When I reached out to her via the inbox, she said she did not have any appointments booked through Soothe. Furthermore, the site showed she completed service and my card was charged with a tip!

Conchita, the facialist, cancelled the facial an hour prior through the Soothe proprietary inbox that does not forward to the email you provide, and therefore, I did not receive any notification. They only notify through their propriertary app. Nowhere in their contract or booking does it tell you that you need to check the app prior to your appointment, even though all other correspondence via payment and confirmation occur via email.

When I tried to find the providers, Soothe did not have anyone answering the phone, or chat feature on the app. I spent 30 minute out of my event trying to find the providers to no avail.

We did not want to use the one provider who did show up because our event was supposed to be for everyone to participate, but we were unable to cancel.

I tried to email the Events group, the regular support email and the chat function to get refunds. After several attempts, they said they would not refund the one provider who did show up, even though I made it clear and had agreement verbally when I booked through the Events group that I did not want any services if I couldn't get all at the times we specified. It took several emails to even get refunds for the no-shows, which they refunded as if a favor.

This is the most unprofessional, unreliable and dishonest service provider I have dealt with in any industry. They demonstrated no accountability for ruining our event and did not honor our verbal agreement of what we expected for our event. I should have paid attention to all of the other negative reviews, many of which describe similar experiences.

The founder of Soothe is a known NFT scammer and has stole millions of dollars beware Soothe app is also likely a scam, my therapist never showed up and support is no help for refund. Don't do business with known scammers

Their therapist did not show up and their "support" does not respond to calls, chat or emails.