Sophia Jackson Reviews 10

I received a watch as a gift, whilst the watch was beautiful and lovely quality it wasn’t the ideal strap I wanted. I did contact to ask for a refund or replacement. I had to chase it which seemed too unresponsive, they did come back around a week ago to explain that they have recently had a customer services handover causing a recent delay. Also seems in line with another review here. So hopefully a short term hiccup.

As the issue has now been resolved, I wanted to report on trustpilot their actions. They offered to send a strap replacement whilst I could keep my original gift at the same time so I could choose between which strap I wanted and try on firstly instead of a straight swap which I found helpful. Once I had made my decision I then simply sent back the less preferred strap option which was helpful and useful.

I do love my watch, quality is good, as my situation was resolved I would purchase again.

I have written 2 reviews about disgusting customer service ,faulty goods and how I have been ignored.
I thought that trust pilot was an independent website for people to air their views about customer services.
All of my reviews have been removed, without any notification or response.
Trust Pilot what are your policies seriously?
Still a business owner that would never treat a customer this way but clearly you are not honest either.
I refuse to be treated this way and will continue posting until Sophia Jackson is compliant with trading standards and obviously Trust Pilot respects these laws too.

Purchased a watch at the end of June and contacted customer services as the website FAQs states.
I have emailed several times, tried phoning the number on their website, contacted via Instagram through direct message, posted on the Facebook page and also messaged through Facebook messenger (which has been read but not replied to), and have still not had an answer as to where I need to return the watch.
Starting to doubt if anyone actually works at this company because the lack of customer service is absolutely abysmal.

I have also seen a similar review on here which seems to have been resolved and someone from Sophia Jackson responded, but looks as though it has since been taken down.

Overall I am hugely disappointed and feel completely ignored by this company that have ultimately left me out of pocket.

****UPDATED****

I have now heard from customer service, and they told me they've recently had a nightmarish customer service handover, and then their main rep was out sick for a couple of weeks. Today they have been really responsive and helped me to resolve my problem. Hopefully just a hiccup for them long term, and hopefully others who have had a bad experience will have heard from someone today.

****UPDATED ABOVE****

Do not buy from here if you want any help whatsoever from customer service. Completely unresponsive for days on end, then after replying saying they’d come back within 24 hours it has now been almost two weeks.

I had wanted to exchange but given they won’t help me I resigned myself to just return it, only to find out today that in order to return the watch I have to go through the same customer services team that are ignoring me completely.

Terrible customer service all around, I wouldn’t recommend it sadly as they are lovely watches. Hugely disappointed.

I purchased the Amethyst watch and absolutely love it! The quality is amazing, and the stone colour is so unique. Really speedy delivery, definitely recommend. The packaging is lovely too, it would make a great gift. I want to purchase a 2nd style already!

Brought the watch as a gift and she loved it. So stylish and goes with everything. Have since purchased another one. Postage was super speedy as was the customer service. Cannot recommend highly enough and such a cool concept.

I brought the watch as a gift and they absolutely adore it. Elegant in design, great colour and fantastic quality. I couldn’t recommend it enough

Great customer service and beautiful products, would definitely recommend.