Sophie & Olivia Lingerie 

Got my products exchanged for the right size fast. excellent service

Good customer service and very helpful
Products I purchased are good quality and feel lovely on
Thank you xxx

Amazing customer services and quality of the product I will order again.

I had an old address in my Shop app, and when I placed my lingerie order, it confirmed the order with the wrong address. It was Friday afternoon, so I wrote 2-3 messages to the company letting them know of the error and the correct address. THANKFULLY, this Monday morning, I received an email confirming the address change and assuring everything was going to work out (except for whether my wife likes what I picked😂🤞

Exceptional service in my experience.
Thank you,
Kent

Absolute rubbish, luxury is not the word. The are essentially just another Chinese lingerie drop shipper that sells incredibly low quality lingerie at a profit. The returns policy is nigh on impossible. The dead giveaway is a single size for an entire outfit. Avoid at all costs.

It was so soft! Very beautiful. I just wish I had knows that the g-string panties the model was wearing underneath it was noted in the ad. I assumed they came with it. Or make it an add on item. I would have purchased them both.

Judelle was lovely. Quick with my requests and her responses. I can’t wait to receive my order.

Outstanding quality and customer service. One of the best brands out here

Oustanding Customer Service! And the Qualty of the Products is also great! Cańt recommend it enough!

Super fast response and great customer service!

When the product arrived, the sizing was a little too big for my partner. The customer service team was quick responding to my issue and sent out the right size extremely quick.

I messed up my order and I got such good help from the team to work it out. Very pleasant experience

The customer service is exceptional, fast postage and a hassle free transaction. Highly recommend!!

I accidentally ordered the same product twice. Sophie & Olivia lingerie credited back the money for one of the Orders the same day.
Great communication and no hassles.

Customer service was outstanding!! Because I was buying as a gift I accidentally gave the incorrect delivery address, not once but twice. The Sophie and Olivia team went above and beyond to help get my delivery back on track even when it was with a third party courier. Communication was easy and responses were prompt. Best customer service I have experienced in a long time.

Support from the team was next level.
Judelle was helpful and so prompt with her responses!

Do not buy from this website.
The underwear sets I brought did not have any hygiene strips on them no tags they are worn and when they don’t fit you do not get a full refund when it states on their website you get a 30 day money back guarantee.
It’s a scam they send you emails to say no refund give you 10% off your items when I spent £90 and they were not fit for purpose.
PLEASE DO NOT BUY FROM THIS SITE
You will not get your money back

I should have read the reviews! What a letdown. Sent from China, takes ages to come, items in plastic ziplock bags - not exclusive or presentable, poor quality polyester rubbish.
Who are the folks are that think this is great quality lingerie?!?!
Do not buy - loads of companies that cost similar but deliver quickly, nicely presented in box as a present and don’t have ridiculous returns policies/costs.