Sopula Reviews 1,820

TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Evaluating 240 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the ordering process, frequently reporting that their items remained in an "awaiting shipment" status for extended periods, far beyond the advertised processing and delivery times. This often led to concerns about whether their purchases would arrive on time, especially for special occasions, and a general lack of communication or updates from the company. Reviewers also faced issues with the delivery service, including packages being left in insecure locations and prolonged delivery times, sometimes taking several weeks or even months to receive their orders. Furthermore, many people experienced problems with refunds, finding it difficult to obtain their money back for unreceived or incorrect items. Conversely, a small portion of people felt satisfied with the product quality, describing items as nice, comfortable, and true to size, with some even receiving fast shipping and excellent customer service in specific instances.

What people talk about most

Order

Reviewers highlight significant dissatisfaction with their orders, frequently reporting that items are not... See more

Product

Customers had ambiguous experiences with product quality and accuracy, with many expressing disappointment... See more

Delivery service

Consumers find delivery service to be negative, with many expressing concern and frustration over long... See more

Website

Reviewers mention ambiguous feedback about the website, with many expressing significant dissatisfaction and... See more

Refund

Users describe negative interactions with refund processes, with many customers reporting difficulties in... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered a Pink cross shirt and i am wondering how long will it take for you guys to ship it and is the quality a concern now that ive bought an item im seeing many negative reviews and im just hopin... See more

Company replied

Rated 3 out of 5 stars

Hi my name is Jacob brown and I ordered some stuff from this website and I be wanting for about 6 days since I order my clothes but the thing still says awaiting shipment and I really need those cloth... See more

Company replied

Rated 2 out of 5 stars

I placed a small order 2 tshirts and pair of shorts. Its took 3-4weeks before items were delivered. Then delivery carrier just drop the package near my mailbox instead of dropping by door. The clothes... See more

Company replied

Rated 2 out of 5 stars

Order No. KYR23250 So I really should have checked here before making a purchase. It seems people aren’t getting their orders until well after the posted processing and delivery ETA. I’ve been as pat... See more

Company replied


Company details

  1. Clothing Store
  2. Printed Clothing Store
  3. Streetwear Store
  4. Youth Clothing Store

Written by the company

Sopula is committed to providing high quality, trend-driven graphic clothing. We offer a range of unique, youthful and eye-catching designs that cater to a wide range of styles and self-expression. Custom-made clothing. Shipping worldwide.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I ordered all the way back in June and my order still hasn't even arrived. I've reached out to their customer service email multiple times and still nothing. At this point. It's a scam

I ordered all the way back in June and my order still hasn't even arrived. I've reached out to their customer service email multiple times and still nothing. At this point. It's a scam. They'll tell you that your order is on the way but they're lying. DO NOT ORDER FROM THEM AT ALL.
LAT51072 is my order number and I will never order from this place again

July 29, 2025
Unprompted review
Sopula logo

Reply from Sopula

Dear Ghost, 
I apologize firstly for the inconvenience of delivery brought you.
We understand your concern and can assure you of lawful operation of our company.This is international logistics, time will be more longer.  We guarantee that all of our products must be sent out to our customers.
Could you please provide your order number and any other relevant details so that I can immediately investigate this matter?I’ll review your order details right away and follow up with you shortly to assist you further.
Best regards,

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Rated 1 out of 5 stars

I need my back to school clothes I…

I need my back to school clothes I looked on YouTube to see if this was a potential scam and everyone said it was everyone is saying you guys will run with peoples money ordered my back to school clothes 12 days my order ID is KMI18811 I really need to hear back and get my clothes for a better review.

July 30, 2025
Unprompted review
Sopula logo

Reply from Sopula

Dear Isaiah Dagobert,
We are sincerely sorry for the delay and inconvenience to you.
One of the items CP-185958-HWE-White-S you ordered was out of stock previously, which has led to the delay of the shipment. 
Once all the items are ready for shipment, you package will be dispatched in first priority. You will receive a shipping notification email with the tracking number after your package has been sent out. 
Your patience will be highly appreciated.
Best regards,

Rated 1 out of 5 stars

I got a reply from my review and…

I got a reply from my review and followed up with an email to support asked for a refund with no response! I have ordered from multiple companies on the same day and I have received my order.. I want a refund!

July 29, 2025
Unprompted review
Sopula logo

Reply from Sopula

Dear Chakakhan Fowler,
I’m so sorry to hear about your experience, and I completely understand how upsetting this must be.Could you please provide your order number and any other relevant details so that I can immediately investigate this matter?I’ll review your order details right away and follow up with you shortly to assist you further.
Best regards,

Rated 2 out of 5 stars

I ordered this shirt July 9th

I ordered this shirt July 9th, its just now getting here on July 29th. i honestly thought i got scammed at first ngl. shirt is not what i expected, i would never order from these people again😂😂

July 29, 2025
Unprompted review
Sopula logo

Reply from Sopula

Dear Swifty Kid,
Thank you for your feedback. We're sorry the shipping wasn't on time and the shirt's quality didn't meet your expectations. Please reach out to us directly either via email at support@sopula.com . We look forward to discussing this with you in greater detail and rectifying your experience!

Rated 5 out of 5 stars

great quality of clothing

great quality of clothing

July 27, 2025
Unprompted review
Sopula logo

Reply from Sopula

Dear Sedric Mcrae,
We're happy to hear that you found our merchandise great quality , and nice looking. Thank you for your positive feedback!

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Rated 4 out of 5 stars

So it came exactly when it said

So it came exactly like it said it would, quality was a lil weird, the design looked smaller, like temu quality and it felt a little small on me, overall good website, might not order from there again but im happy it came.

July 28, 2025
Unprompted review
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Reply from Sopula

Dear Jacob Martinez,
Thank you for your support.We are sorry that the quality of the product did not meet your expectations.We are working hard to improve product quality to satisfy consumers.Your recommendation means a lot to us!

Rated 1 out of 5 stars

No school clothes or birthday gifts

I placed an order for my son’s 16th birthday and back to school on July 16, 2025. Order ID: DSH40789. The order amount was $138.90. I haven’t received no updated information. My son birthday is tomorrow and I don’t have none of his shirts I ordered and school starts August 1, 2025. I am single mother who lives in a budget after his dad passed. I do not have the money to go out and re buy anything. This is so horrible that I will not have the items he wanted for his birthday pictures or his school clothes. I reached out twice via email and have t got no response. I’m so upset I’m literally in tears. If I could give zero stars I would. I’m very upset and disappointed. My son has been sending me stuff from this website for a while and when I finally had enough to purchase things I did and this is the outcome. This is horrible!!!!!!!!!!!!!!!!!!

July 27, 2025
Unprompted review
Sopula logo

Reply from Sopula

Dear Princie Rockett,
Thank you for bringing this matter to our attention! We understand the importance of receiving your order within a timely fashion and apologize profusely if this has not been your experience.
One of the items CP-177333-ZLJ-White-2XL you ordered was out of stock previously, which has led to the delay of the shipment. Once all the items are ready for shipment, you package will be dispatched in first priority. You will receive a shipping notification email with the tracking number after your package has been sent out. Your patience will be highly appreciated.
Kind regards

Rated 2 out of 5 stars

Refund

I will give a update i spend around 230 on cloths and i desided to cancel because i found a place sports wear so i will update on refund i have nit recived just order a couple days ago and want a refund

July 27, 2025
Unprompted review
Sopula logo

Reply from Sopula

Dear Dantee Alonzo,
I'm sorry to hear you need to cancel your order.Please rest assured that we have strict quality inspection standards and perfect after-sales service procedures. Can you keep your order for this?
If you need additional assistance, please feel free to contact us at support@sopula.com. We will reply to you within 24 hours on our business days.
Best regards

Rated 1 out of 5 stars

I want a refund now this website is a…

I want a refund now this website is a scam I ordered clothes on the 16th and it still had yet to be shipped do not order clothes from here I will want my money back my order number is FCD58738 I want my money back I spent 125 just for yall to take forever to send clothes out

July 16, 2025
Unprompted review
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Reply from Sopula

Dear Nathan Bennett,
Thank you for your purchase. We are sorry to have kept you waiting. As the holidays, there has been a surge in orders, so your order may have been delayed.
Please rest assured that we have strict quality inspection standards and perfect after-sales service procedures. Can you keep your order for this? If you need additional assistance, please feel free to contact us at support@sopula.com. We will reply to you within 24 hours on our business days.
Best regards

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Rated 1 out of 5 stars

I ordered from this company on June 13

I ordered from this company on June 13, still haven’t received my order or a refund. So upon requesting my refund, they blocked my email address so that I could not reach out anymore. This is a SCAM site. It needs to be taken down immediately

June 13, 2025
Unprompted review
Sopula logo

Reply from Sopula

Dear Brook,
Thank you for reaching out, and I’m truly sorry to hear about your experience.Could you please share your order number? If you're uncomfortable sharing this information here, please contact our customer service team directly at support@sopula.com and I'll review and prioritize your order.
Again, I apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
Best regards

Rated 3 out of 5 stars

I ordered my shirts July 17 and it is…

I ordered my shirts July 17 and it is now July 27 I had sent a email out to get an update and still yet to get a email back order number is YLX11772 and I really need my shirts by time school start and school starts August 6 thank yu and have a great day

July 17, 2025
Unprompted review
Sopula logo

Reply from Sopula

Dear The F Family,
I'm truly sorry to hear that your order has not been shipped yet. In special circumstances such as holidays or increased order volume, the delivery time may be slightly longer than expected.Please rest assured that we have urged our staff to pack the products for customers as soon as possible.
We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Kind regards

Rated 1 out of 5 stars

I placed my order on July 10th of a…

I placed my order on July 10th of a pair of pants and a hoodie and your support team simply told me "be patient" but it should not even take this long and i will be filing a claim with my lawyer if my order doesn't get here.

July 10, 2025
Unprompted review
Sopula logo

Reply from Sopula

Dear Brian cowlin,
I'm really sorry to hear about the trouble you experienced.Could you please share your order number? If you're uncomfortable sharing this information here, please contact our customer service team directly at support@sopula.com and I'll review and prioritize your order.
Again, I apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
Best regards

Rated 5 out of 5 stars

Easy to access.

Easy to access.

July 25, 2025
Unprompted review
Sopula logo

Reply from Sopula

Dear Cierra Lee,
I'm glad that you had a pleasant shopping experience. We have been committed to creating a simpler and easier shopping website. Your praise is our driving force. If you have other ideas and suggestions, please feel free to let us know. Thank you.

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Rated 5 out of 5 stars

It could be a better system on tracking…

It could be a better system on tracking orders!!!!

July 26, 2025
Unprompted review
Sopula logo

Reply from Sopula

Dear Tayla,
We appreciate your kind words.The system will automatically send the tracking number to you after the package is sent out, You can track it with the tracking number via https://www.17track.net/en. If you need additional assistance, please feel free to contact us at support@sopula.com. We will reply to you within 24 hours on our business days.
Best regards,

Rated 1 out of 5 stars

i ordered on the 13th of this month and…

i ordered on the 13th of this month and still havent received anything from yall and my order still say awaiting shipment its been to long i only order 1 thing and its taking forever why does it take so long?

July 13, 2025
Unprompted review
Sopula logo

Reply from Sopula

Dear Darryl Waller,
Sorry to have kept you waiting!
We have checked your order and your package has been created. We will send it to the service provider as soon as possible. Please rest assured that once the package is sent out, we will follow up on the transportation of the goods for you and urge the transportation service provider to complete the delivery of the goods as soon as possible. If you have any questions, we will get back to you as soon as possible. Thank you very much for your patience.

Rated 2 out of 5 stars

shipping delay

I ordered my stuff on the 11th of this month and it’s been over the time it was supposed to be here. Hopefully it gets here on time but if you’re trying to get clothes for back to school i do not recommend at all whatsoever.

Updated response: my order numbers are SF6045817251139, 4PX3001887936236CN, and BIU16504

July 10, 2025
Unprompted review
Sopula logo

Reply from Sopula

Dear Raya, 
We are sincerely sorry for the inconvenience to you. Since our products are all customized and produced by our factory, a little production cycle is required. Please be assured that your feedback is important to us, could you please provide us with the order number or the email you used to place the order so that we can look into this issue?We will provide an update on your tracking details soon.
Best regards,

Rated 2 out of 5 stars

ordered from this website june 15

ordered from this website june 15, still waiting for my package to arrive, not sure if it will. the website uses track718.us as a tracker for the order and i’ve known as that website to be a scam, i just hope i get my clothes before august 4th.

July 25, 2025
Unprompted review
Sopula logo

Reply from Sopula

Dear Kaeden Barnes,
Thank you for reaching out, I checked that your order is paid on July 15,your package has shipped from the originating country and is en route to its destination. We understand your concern and can assure you of lawful operation of our company. Please don't worry, this is international logistics, time will be more longer.
If you need additional assistance, please feel free to contact us at support@sopula.com. We will reply to you within 24 hours on our business days.
Best regards,

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Rated 1 out of 5 stars

Fake company

Fake company. I requested for my order to be cancelled within minutes of placing it, and they said it had been dispatched. They are refusing to refund it. Order SDF02891. NEVER buy. This is a scam company.

July 22, 2025
Unprompted review
Sopula logo

Reply from Sopula

Dear quantumlight,
We greatly apologize as your order has shipped out and we are unable to cancel or edit orders after they have been processed for shipping since we no longer have access to the package itself.
We understand that this is very frustrating and we would like to follow up by email to help provide our return details and answer any questions you may have.
Best regards,

Rated 5 out of 5 stars

an absolute gem of a website

i hate spending money, it bugs me, especially on clothes. i came for a shirt commemorating “mid 90’s” leaving netflix and i figured that yall had a nice pair of acid washed denim that i may have to capitalize on. $150 later i got a whole new arsenal of clothes that im extremely excited for. your base $30 priceline for tees is immaculate, i wanted to buy every damn one. the jeans were exactly what i’ve been wanting, i’ve been looking for a pair like this for two years now.

July 25, 2025
Unprompted review
Sopula logo

Reply from Sopula

Dear Ben Sersen,
Thank you for taking the time to share of your recent shopping experience! It is lovely to read that you found something good.We promise to produce more cost-effective clothes for consumers to choose from in order to give back to our customers for their support!
Sincerely hope to have more opportunities to serve you and wish you all the best.

Rated 5 out of 5 stars

✔️📈 caint wait for my order to get…

✔️📈 caint wait for my order to get shipped

July 10, 2025
Unprompted review
Sopula logo

Reply from Sopula

Dear Don Da Hustla,
Thank you so much for your support! The shipment of your package will be arranged as soon as possible and you will receive a shipping notification email from us once your package has been sent out. Please do not worry and wait patiently.  
Best regards   

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