SSteer clear of this company! After seeing so many negative reviews, it’s clear this company isn’t reliable. Once all the hard work is done uploading your products, they unfairly hike the prices — a... See more
Company replied
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See what reviewers are saying
We are using Sortly, for a variety of projects. We have used it for the standard inventory of our housewares and linen and shelf stable pantries, but we have also used it to help with our Holiday Shop... See more
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Product has big holes in core functionality. Items can be moved between different locations / folders, but a change to an item in one folder (like a price or description update) doesn't affect the sa... See more
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It's a real problem in sending emails back and forth to troubleshoot a ticket, sortly.com needs a chat-box service and an accelerated resolution system for unique cases. We recently subscribed, but to... See more
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Company details
About Sortly
Written by the company
What is Sortly?
Key Features
- Use from any device, any location
- Mobile barcode & QR scanning
- Barcode label generation
- Low stock alerts & reports
- Custom folders, fields & tags
- Activity reports
- Customizable user access
- Offline access
Try Sortly Free for 14 Days!
Contact info
Redwood City, United States
- support@sortly.com
- sortly.com
2.7
Poor
160 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sortly
Thank you, Jennifer! We're glad to have you as a Sortly customer :)
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Great software and customer service!
December 31, 2022
Reply from Sortly
Thanks so much for your feedback! We're glad to hear you're enjoying Sortly.
Sortly is the best inventory software…
Sortly is the best inventory software any business can have to keep track of items, arrivals, restocking and consumed items.
I’m very satisfied and it is worth the investment.
Thank you!
November 4, 2022
Reply from Sortly
Thank you, Aida! We're so glad to hear you're enjoying Sortly.
There isn't any support that comes with…
There isn't any support that comes with this i.e. helping you set up preferences etc.
September 29, 2022
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The software is clunky
Whether using the app on an Apple device or a laptop/computer, the options should be the same, and they are not. "Checked" is one example.
Secondly, the "Checked" functionality does not work on Apple devices. When items are "checked" sometime the status is correctly displayed, other times it is not.
Third, the backup function is woefully inadequate. The developers should make this their top priority.
August 24, 2022
Unprompted review
Reply from Sortly
Thank you for your feedback. We appreciate your constructive comments about our features. If you’d like to share anything else or start a conversation with our customer experience team about how to best use the software, please reach out to us at support@sortly.com.
There have been 0 QoL updates since i…
There have been 0 QoL updates since i began using this app over a year ago
August 23, 2022
Unprompted review
Reply from Sortly
Thanks for your feedback, Philip. We're to hear you had a frustrating experience with Sortly. To start a conversation with our customer experience team, please reach out to us at support@sortly.com.
Really great inventory application
Really great inventory application. Easy to navigate with great technical support.
August 22, 2022
Unprompted review
Reply from Sortly
Thank you for your feedback, Rita! We’re glad to hear you’re enjoying Sortly.
Need support assistance
August 17, 2022
Reply from Sortly
Hello! Please reach out to our customer experience team at support@sortly.com. For more resources about how to use the Sortly software, you can also check out https://help.sortly.com/hc/en-us. Hope this helps!
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Easy to use
Easy to use, easy to sort & upload, great tool for Logistics, with a few mods could be used for transport CCC compliance.
June 30, 2022
Reply from Sortly
Thanks for your feedback on Sortly, Miguel! This support article on user permissions might be helpful: https://help.sortly.com/hc/en-us/sections/360003963171-Users-and-Permissions If you’d like to share anything else or start a conversation with our customer experience team, don’t hesitate to reach out to us at support@sortly.com.
Exceptional customer service
Exceptional customer service. We had to cancel our subscription yet the support we received was highly professional and very prompt. Kudos to the team at Sortly.
May 27, 2022
Awesome software helping me streamline…
Awesome software helping me streamline our business
March 24, 2022
Reply from Sortly
Thank you for your feedback, Tom! We’re glad to hear you’re enjoying Sortly :)
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Program works well
Program works well
Not very suited for small business as the packages only allows for a few users and jumps highly on price
We have multiple vans to stocktake and the users on use the program a few times a month and the higher packages are unaffordable for small business
March 22, 2022
Reply from Sortly
Thank you for your feedback, Jarvis! We’re glad to hear you’ve had a good experience with Sortly and we appreciate your thoughtful comments about our pricing. If you’d like to share anything else or start a conversation with our customer experience team, please reach out to us at support@sortly.com.
Great App but needs Few additional features.
It’s easy simple to use.
One feature that I would like to see if the product price to be available to high level or management level user.
At the moment price is visible to all groups.
It will also good to see intervention with MYOB or Zero for mid range user.
March 12, 2022
Reply from Sortly
Thanks for your feedback! We’re glad to hear you’ve had a good experience with Sortly and we appreciate your constructive comments about our features. If you'd like to start a conversation with our customer experience team, please reach out at support@sortly.com.
There is little or no guidance once…
There is little or no guidance once it’s purchased on how to use it or what to do with it
March 10, 2022
Reply from Sortly
Hello Bert! Thank you for your feedback. If you have specific questions about how to use Sortly, please contact our Customer Experience team at Support@Sortly.com -- they would be happy to assist you! You can also get in-depth information about how to use our product at our Knowledge Base: https://help.sortly.com/
It's a real problem sending emails and waiting for answers when you have an immediate need
It's a real problem in sending emails back and forth to troubleshoot a ticket, sortly.com needs a chat-box service and an accelerated resolution system for unique cases. We recently subscribed, but today we just got denied using the app. And we scheduled appraisers to come in today to do a physical count and now the app is telling us the credit card has expired, and it has not!!! We started our subscription a week ago and we got charged again today for same monthly subscription.
March 8, 2022
Reply from Sortly
Thank you for your feedback. We're sorry to hear you had a frustrating experience with Sortly. We checked in with our Customer Experience team and confirmed this issue is resolved. Please reach out with any further feedback at support@sortlyapp.com.
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Thank you for the great customer service
March 7, 2022
Reply from Sortly
Thank you for your feedback, Michele! We're glad to hear you're enjoying Sortly.
I have sent a few emails asking this…
I have sent a few emails asking this business to stop trying to charge my credit card yet they keep trying!
March 7, 2022
Reply from Sortly
Hello Tim! Please reach out to support@sortlyapp.com and our Customer Experience team can help you cancel your account. Thank you!
Everything is going great!
February 28, 2022
Reply from Sortly
Glad to hear Sortly is working well for you, Thomas! We appreciate your feedback.
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