Since referring Solicitor and Survey instructions through SortRefer the service provided has been spot on. If there are ever issues our Business Development Manager Jordan Tunnicliffe is always on han... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I made an enquiry with Sort Refer as our client was struggling to find a conveyancer that was able to assist with a self-build project that was part way through the build. Lauren Angus took the call a... See more
Company replied
Sort Refer is a fantastic system and means we can have all our instructions under one roof. The support we get from the in house and field BDM is second to none. They are friendly and dependable and... See more
Company replied
I always instruct Solicitors through Sort Refer for added peace of mind. It's very rare that I ever need additional support but on the odd occasion I haven't had the response I need from a firm, havin... See more
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Company details
Written by the company
A free to use, online portal for Mortgage Intermediaries, for Conveyancing, Surveys, Wills and much, much more.
Contact info
Burdsall House, Derby Conference Centre, London Road, , DE24 8UX, Derby, United Kingdom
- 0333 456 4567
- enquiries@sortrefer.co.uk
- sortrefer.co.uk
4.7
Excellent
355 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and clear access to a solicitor…
Quick and clear access to a solicitor to complete the sale and purchase for my client within a 5-week timescale.
February 6, 2026
Unprompted review
Reply from SortRefer
Thank you for your great feedback!
We’re delighted to hear that you were able to secure quick and clear access to a solicitor for your client’s sale and purchase, especially within a 5-week timescale. We understand how important speed and clarity are in keeping transactions on track, so it’s fantastic to know the process worked smoothly for you.
Thank you for choosing SortRefer, we really appreciate your support and look forward to assisting you again soon.
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Excellent service by Lauren Angus
Excellent service by Lauren Angus. Fully kept informed and ended in a positive result for client
February 5, 2026
Unprompted review
Reply from SortRefer
Thank you for your lovely feedback!
We’re so pleased to hear that Lauren provided excellent service and kept you fully informed throughout the process. Communication is key to achieving positive outcomes, so it’s fantastic to know this resulted in a great outcome for your client.
We’ll be sure to pass your kind comments on to Lauren. Thank you again for taking the time to share your experience with SortRefer we really appreciate it!
Whenever I recommend Gorvins they…
Whenever I recommend Gorvins they provide a first class service. Easy to contact whenever an update is required. They kept me informed at each stage of the process.
February 2, 2026
Unprompted review
Reply from SortRefer
Thank you for taking the time to leave a review for one of our supplier partners. We look forward to working with you again in the future.
Malcolm @ Sort refer!
Malcolm helped me with a fixed fee quote for a client with a HTB remortgage case, with one call over clarity of additional charges - client was fully informed & case instructed 5pm last night, and 9:01am accepted with the supplier - Great service for all involved :)
January 28, 2026
Unprompted review
Reply from SortRefer
Thank you so much for the kind feedback. Great to hear the case was instructed so smoothly and accepted so quickly! We'll be sure to pass on your feedback to Malcom and the team, they will be pleased to know their work makes such a positive difference in such cases. We look forward to working with you again 😊
the solicitors so help full
the solicitors so help full. They are the professional.
January 16, 2026
Unprompted review
Reply from SortRefer
Thank you for taking the time to share your experience with the SortRefer panel of solicitors. It’s great to know that the partner firms we work with align with our own high expectations of customer care. Thank you once again for taking the time to review SortRefer.
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Good all round job
Agreat job all round on thesale & purchase from Sophie Hill at O'NeillPatient.
December 19, 2025
Unprompted review
Reply from SortRefer
Thank you for taking the time to leave a review! It's great to know our panel of conveyancing firms work well with your clients. We're pleased to have you as a valued customer and we look forward to working with you going forward. Thanks again for leaving a review.
They are very quick
They are very quick, efficient and easy to deal with.
Excellent
December 12, 2025
Unprompted review
Reply from SortRefer
Thank you for taking the time to leave us a review. We're pleased our service was efficient and you found the SortRefer so easy to deal with.
excellent as always
excellent as always - very efficient got straight in touch with client - spoke to him about any aspects he wanted attention paid to - got the surbey booked in quicker than client could get elsewhere - great service
December 9, 2025
Unprompted review
Reply from SortRefer
Thank you for your excellent feedback. We’re really pleased to hear that you were happy with the efficient service and prompt communication with your client.
Thank you, as always, for your continued support and for taking the time to share your experience.
Rachel Wood was the Conveyancer who…
Rachel Wood was the Conveyancer who took control of this case from beginning to the end and she did a great job to complete it with a tight schedule.
December 1, 2025
Unprompted review
Reply from SortRefer
Thank you for taking the time to leave a review! It's great to know our panel of conveyancing firms work well with your clients. We're pleased to have you as a valued customer and we look forward to working with you going forward. Thanks again for leaving a review.
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Tara-Mae is fabulous and we love when…
Tara-Mae is fabulous and we love when our cases are allocated to her - great service start to finish for us as brokers and our clients.
December 1, 2025
Unprompted review
Reply from SortRefer
Thank you for taking the time to leave a review! It's great to know our panel of conveyancing firms work well with your clients. We're pleased to have you as a valued customer and we look forward to working with you going forward. Thanks again for leaving a review.
Brilliant service
Meridian have worked with Sort Refer for some time now. The system is easy to use, and we receive amazing support from the team both in-house and on the road. They work with us to achieve the best possible service we can for our clients. Would highly recommend
November 27, 2025
Unprompted review
Reply from SortRefer
Thank you for your feedback! We’re delighted to hear that you found the SortRefer platform easy to use. Our goal is to provide a seamless and intuitive experience for all users, making it simple to manage referrals, track progress, and stay informed at every step.
We appreciate your kind words and are glad the platform helped you streamline the process. SortRefer is designed to save time and reduce hassle, and it’s great to know it made a positive difference for you.
I consistently receive excellent service
I consistently receive excellent service from Paul Gregory and his team. As my Business Development Manager, Paul is always available to provide help and guidance. He is very knowledgeable, exceptionally helpful, and quick to respond. I truly value his assistance. Thank you :)
November 28, 2025
Unprompted review
Reply from SortRefer
Thank you for your fantastic review! We’re thrilled to hear that Paul Gregory and his team consistently provide excellent business support and expert guidance. Being helpful is at the heart of the service we aim to deliver, and it’s wonderful to know that Paul’s assistance has made such a positive impact.
We truly value your feedback and your continued trust in our team.
I met Amelia Holmes at a conference and…
I met Amelia Holmes at a conference and advised her of something that i needed assistance with. Note this is less than 24 hours ago.
She has already resolved it. I am massively impressed what an assett.
November 28, 2025
Unprompted review
Reply from SortRefer
Thank you for your fantastic review! We’re thrilled to hear that Amelia Holmes was able to assist you so quickly and effectively.
Amelia will be delighted to hear your kind words. We truly appreciate you recognising her as such a valuable asset.
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Very slow and painstaking to get a…
Very slow and painstaking to get a response at times, 6 months of pain.
November 26, 2025
Unprompted review
Reply from SortRefer
Thank you for taking the time to share your feedback. As an intermediary, our role is to support the process and liaise between parties, but we do not handle the conveyancing work or control the timescales involved in the legal process.
That said, we understand how stressful delays can be, If you would like us to look into anything further or provide more clarity on the issues we’d be happy to help. please email us on feedback@sortrefer.co.uk Your feedback is valuable and helps us improve the service.
Belinda was amazing from start to…
Belinda was amazing from start to finish. Super efficient
November 21, 2025
Unprompted review
Reply from SortRefer
Thank you for taking the time to leave us a review. We look forward to working with you again in the future.
Great service from Lauren Angus would definitely recommend
Lauren was extremely efficient in escalating a case I was having issues with & kept me updated on a regular basis along the way. Helped to diffuse a situation with a client which could have easily turned out as a complaint. Would recommend.
November 21, 2025
Unprompted review
Reply from SortRefer
Thank you so much for your feedback! We’re thrilled to hear that Lauren was able to support you efficiently and keep you updated throughout the process. It’s great to know her efforts helped resolve the situation smoothly and prevented it from escalating. We truly appreciate your recommendation and are always here to help if you need anything in the future.
Very slow service
Very slow service. The mortgage offer expired once before completion. The mortgage completed just in time before the extended offer expired. Communication was poor.
November 19, 2025
Unprompted review
Reply from SortRefer
Thank you for taking the time to share your feedback. As an intermediary, our role is to support the process and liaise between parties, but we do not handle the conveyancing work or control the timescales involved in the legal process.
That said, we understand how stressful delays can be, and we appreciate your patience, If you would like us to look into anything further or provide more clarity on the issues we’d be happy to help. please email us on feedback@sortrefer.co.uk Your feedback is valuable and helps us improve the service.
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Great service and swift legals to the…
Great service and swift legals to the client satisfaction, have used Sort refer for our remortgage clients for years with great results
November 13, 2025
Unprompted review
Reply from SortRefer
Thank you for taking the time to leave us a review! It's great to know our panel of conveyancing firms work well with your clients. We're pleased to have you as a valued customer and we look forward to working with you going forward. Thanks again for leaving a review.
Great company and really pleased with…
Great company and really pleased with the service they have offered since referring my client's through this system.
November 7, 2025
Unprompted review
Reply from SortRefer
That's wonderful to hear! Thank you for the positive feedback. 😊
We are delighted that you are really pleased with the service and that you've had such a good experience since referring your clients through the SortRefer system.
We strive to be a great company to work with!
Great simple quote system
Great simple quote system, clear for clients , competitively priced .
November 7, 2025
Unprompted review
Reply from SortRefer
Thank you for taking the time to leave us review! We're pleased we hit the mark on so many key areas. Thank you again!
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