Soto Gardens  Reviews 

1,053
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 298 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the plants arrive in wonderful condition, protected by exceptionally secure and careful packaging that prevents any damage. People also love the seamless online ordering experience, finding the website very intuitive alongside exceptionally helpful pre-delivery communication and support. Some reviewers were not happy with occasional delivery delays, long transit times, or unexpected handling issues caused by third-party couriers. Consumers additionally mentioned minor drawbacks like rigid delivery schedules that do not accommodate working hours well. A few buyers also noted minor suggestions regarding packaging materials or initial confusion with plant naming guides.

What people talk about most

Product

Customers report overall satisfaction and delight with the product quality, noting that items arrive healthy... See more

Quality

Reviewers mention positive feedback about quality, noting that the plants arrive healthy, robust, and... See more

Delivery service

People report positive experiences with delivery_service, noting that orders arrive promptly and on time.... See more

Order

Users describe positive interactions with order, highlighting the simple website experience and helpful... See more

Service

Customers consistently note positive experiences with service, highlighting a first-class and exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm a keen gardener but have only just come across this company. Ordered 3 x Agapanthus - impressed with their speedy and personal customer service and also with the plants when they arrived - exactl... See more

Rated 5 out of 5 stars

Bought 8 metres of narrow planting and am a very happy customer Got some great help before delivery within alternative planting options All arrived very well packaged and in top condition Would... See more

Rated 5 out of 5 stars

After having our bamboo removed, we needed to replant the area and decided to go with Soto Gardens. Their Soto Green – Shade – Narrow was absolutely perfect for the slim border we needed to fill.... See more

Rated 5 out of 5 stars

Good quality plants , bought Peony Shirley temple, white Foxgloves and Genum Mai Tai. Information easily available with the plant about caring instructions. Easy to order, transported in pots an... See more


Company details

  1. Garden Center
  2. Flower Delivery
  3. Flower Designer
  4. Flower Market
  5. Garden
  6. Wholesale Plant Nursery

Written by the company

An edit of stylish garden looks delivered to your door, tailored to your garden conditions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,053)

277 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Plants were well packed

Plants were well packed, instructions with video and written on their site were very helpful, communication was excellent. Highly recommend. Now I pray my garden grows 🙏🏼

April 8, 2026
Rated 5 out of 5 stars

Absolutely fabulous company and plants

Absolutely fabulous company and plants. I was a difficult customer as I wanted to order the Soto White but have a little pink added. I also needed a little help as the new bed was going to be directly outside an annexe that we've created for my octogenarian mother who still needed to be able to see the rest of the garden and garden birds. The team were all wonderfully helpful.

When the plants arrived they were packed really well. They were all super healthy and established enough to look good when initially planted.

I really can't recommend them highly enough. Brilliant.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Genius concept, great plants

Great plants - all arrived on time and in excellent condition. All are thriving. Can’t wait to see how it all looks when they start to flower but so far, very impressed. As a non-gardener - this concept is a dream, someone else telling me what to plant and where. Great value as in the past I have spent £100’s in garden centres with no idea what I was buying except for liking the colours! Now I have a planned bed and am thrilled.

March 31, 2026
Rated 5 out of 5 stars

Customer service exceptional

Customer service exceptional, communication exceptional, quality of plants exceptional.

Thank you SotoGardens, looking forward to purchasing my next border collection.

April 7, 2026
Rated 5 out of 5 stars

Great quality plants and packaging

Great quality plants and packaging. I love the whole concept as I have magpie tendencies at garden centres which don’t make for a cohesive border 😂. I will be buying more! Thank you

April 7, 2026
Rated 5 out of 5 stars

Excellent

Very good. Easy to order. Delivery very quick. Extremely well packed.

Plants were young but it is the front end of the season so in some instances the roots have not had time to fill the pot. The plants are very healthy.

April 7, 2026
Rated 5 out of 5 stars

Premier quality

I recently placed my first order with this company
I order was packed extremely well and the quality of the Rose bush premier.

I will most certainly be buying from them again.

Chelsea London

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Another great Soto experience

Another great Soto experience. I had a few questions before ordering and the team were very helpful. Plants arrived very well packaged and within the time frame. The planting plan was easy to follow. Quality of plants great as always, I look forward to watching them grow throughout the spring. I’ll be back for
more.

March 20, 2026
Rated 2 out of 5 stars

Not as shown in the ads

Totally different experience than the ad highlighted reviews unfortunately - plants much smaller than photos depicted, bone dry in the boxes and poorly looked after. Wouldn’t shop here again - much more expensive than a garden center and not mature plants

April 9, 2026
Unprompted review
Rated 3 out of 5 stars

Pet friendly border

The plants look healthy, but the geraniums are very small and not particularly good, they were also packed under heavy plants so were very squashed and flattened when removed from the packaging , just hope they will grow ! Expensive plants for what you get . The plan on how to plant , however is good and helpful .

March 30, 2026
Rated 5 out of 5 stars

Absolutely love the concept of Soto’s…

Absolutely love the concept of Soto’s pre planned and purchase planting schemes.
I’ve now bought twice from Soto garden and would highly recommend their, plants, plans and custom service.
Did you know they can even help you with a difficult area of your garden with a refundable plan for your unusual shaped garden border if you purchase plants from them afterwards.
I found questions were answered within a day or so, delivery was on time as expected and communication was very good.
I highly recommend them.
My plants are slowly going in and look good but can’t wait for them to show off very soon.
Congratulations Soto.
I’ll be back.

April 6, 2026
Unprompted review

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