Soufeel Reviews 

AVOID. Their products are absolute garbage and their customer service is even worse. Ordered a personalised gift for Father’s Day - it arrived looking like a school art project and nothing like the website photos. I asked for either a refund or a replacement if they could actually produce what their photos show. Since then I’ve had a week of circular emails with customer service about supplying new photos, errors on the order, updating information. I now just want a refund and to never have to deal with this company again but no one is listening, it’s like talking to a robot. Such a waste of time and money.

UPDATE 2/6: I have now been refunded, less the delivery fee.

I loved the products because they made such personal and memorable gifts! The customer service was great because even when there was a small glitch, they responded in a timely fashioned with kindness and very thorough and helpful instructions.

I order three squishy belly magnets as a gift. Three different faces. I paid £3 delivery and £3 extra for VIP delivery/insurance. Total spend was £28. Ordered 12 May and delivered on 16 May! Impressed and product is just as described.

I appreciated the quick response and providing me with more than one option that exceeded my expectations as a solution to a problem that was out of the companies control.

Placed an order then went to track it entered my phone number my email and even the order reference and it says my order does not exist
I can assure you I paid for what I ordered but nothing not even a confirmation email
they also do not get back to you I submitted a ticket for help and nothing and that was 2 days ago and then tried to email them but nothing
90% sure this is a scam website

Very friendly and helpful

Item wasn't delivered as it was damaged in transit. Courier returned the item to them and didn't even attempt delivery. Company refused to refund ir redeliver unless additional fees were paid, even though it was all outside of my control. Absolutely terrible service and terrible company.

Had an issue with a recent order I contacted Customer support they promptly addressed the issue and re sent a new order. Great customer service thank you all again!

Brilliant product n Brilliant service as always, I had bit trouble with my order but they sorted it straight away, very lovely service n kind staff 😀

Incorrect order was sent. Customer service rep(amy) responded immediately and made right. Thank you!!

Very professional and really take care and get in touch with customer. That gives the impression that there’s humans there who help. As real companies should do

The product is great and the only problem I had was from the courier yodel but customer service were great and helpful

VERY HELPFUL AND FRIENDLY SERVICE STAFF AND PLEASED SO I WOULD RECOMMEND ANYONE TO BUY FROM THIS SELLER ALSO THERE PRICES ARE AMAZING IF YOU KNOW WHAT YOU ARE LOOKING FOR AT THE RIGHT TIME SO I'M GOING TO GIVE THIS THE THUMBS UP ON EVERYTHING 👍👍👍👍

I received packages in the past, so I wasn’t hesitant when ordering. Was slightly concerned when one of them was delayed, but after communicating with the customer service - all was well and I received it days later. Will be ordering in the future; thank you.

Fabulous customer service particularly by Skye and Amy. I made an error on a personalised date and emailed the customer service and they were very quick to respond and alter the product. I was kept in the loop and given thorough updates. Would highly recommend.

Ordered item 19th April. Still waiting tried to email no response. You have my money now I want my goods. On checking this company messed up a previous order should have realised before would never have used them again. Sort my order please it’s for a birthday this month 2026 not 2027

I’ve ordered a few times and the products are always good quality and come on time I would recommend to anyone to order from here

Responded very fast and very helpful and made my process very easy truly a five star experience thank you so much

They were so good at checking in with me; and following up my order - received it today; it's honestly amazing 🤩🤩🤩 would happily recommend their product and the company as a whole ☺️