Want to give it zero stars but you can't. I ordered a t-shirt back in September last year. Paid through paypal for buyer protection. The top arrived late and looked nothing like it should of. Very poo... See more
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WARNING ⚠️ DO NOT BUY FROM THIS COMPANY. The goods when "finally" received " in NO way matched the description on the website, advertising as cotton but in fact very CHEAP nylon or polyester, hard... See more
Company replied
My daughter loves the Easter bunny she got. Its lovely and soft. She says its her 4th favourite Easter present because her family and two new real life pets were the top 3 (she asked me to write this... See more
Placed order but heard nothing until i e-mailed them . They replied with dodgy looking tracking details showing my order had been to 3 different destinations on the same date , that was 12 days ago an... See more
Company replied
1.8
Poor
73 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 48 hours
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No Stars would be more appropriate
If i was able to, I would not even grant this business a single star. after a three and a half week wait . the shirts finally turned up.. *
The issues being that
* Neither were polo shirts but were in fact T shirts
* The logo is screen printed and Not Embroidered
further more the logo is blurred
* The Size is wrong,
* The material is poor quality
Do not waste any of your money on this Company
September 22, 2025
Unprompted review
Reply from Soulgrits
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We have a comprehensive return and refund policy, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@soulgrits.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Absolute garbage
Absolute garbage, not cotton blend, fabric cheap and nasty. The tears on the front look great on site but they’re just coloured in. Stitching nasty. I’ve been duped and it costs more to return than I spent on the T-shirt.DO NOT BUY!!!
September 11, 2025
Unprompted review
Reply from Soulgrits
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@soulgrits.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Tops are nothing like the pictures…
Tops are nothing like the pictures cheap printed rubbish do not go near this company
September 2, 2025
Unprompted review
Reply from Soulgrits
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We have a comprehensive return and refund policy, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@soulgrits.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Absolute garbage
Absolute garbage . The two T shirts were made of completely different quality material then advertised and fit like a bin bag.
These items were shipped from CHINA so they are NOT made in the UK at all. A complete and utter lie.
I’m 100 percent going to get my money back and these useless shirts can go in the waste bin where they belong.
September 8, 2025
Unprompted review
Reply from Soulgrits
Dear customer, thank you so much for taking the time to share your feedback with us. We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your frustration. We are a UK company, and our products are manufactured in the UK. Since we also ship to other regions, it is normal for the shipping location to be different from the manufacturing location. We assure you that we will prioritize your concerns and resolve them. We stand behind every product. Please send your details to our customer service email at service@soulgrits.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Labels cut out very poor quality and sizing
Labels cut out, awful material, no quality. Terrible, for the money I expected some quality but there is not. Sizes are 3 sizes smaller and short. Awful just awful
September 8, 2025
Unprompted review
Reply from Soulgrits
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@soulgrits.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
DON NOT BUY AS COMPLETE SCAM!!
I have just received my shirt after 3 weeks. The material is nothing like the advert and of very poor quality. Unlike their claims these are shipped from China and have no affiliation with UK Veterans. Simple fact they prey on those wanting to purchase an item to support UK Vets. Amazing advertising but nothing what they say is true.
September 5, 2025
Unprompted review
Reply from Soulgrits
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your frustration. We are a UK-based company, and our products are manufactured in the UK. It's normal for the shipping location to differ from the manufacturing location. We assure you that we prioritize your concerns and will resolve the issue. We stand behind every product. Please send your details to our customer service email at service@soulgrits.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Don't buy from soulgrit
I bought three items ,all were unsatisfactory, have tried several times contacting company to return ,herad nothing,since posting this review the company has finally replied and offered a satisfactory conclusion
September 1, 2025
Unprompted review
Reply from Soulgrits
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' needs. Please contact our customer service email address at service@soulgrits.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Terrible quality
Terrible quality. Its just rags. Pound shop clothes is better. Never again would it buy from this site. Rip off.
September 6, 2025
Unprompted review
Reply from Soulgrits
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We have a comprehensive return and refund policy, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@soulgrits.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
what a ripoff
what a ripoff, quality is very bad, cheap
material. good look trying to get a refund, do not buy from is site!!!!!.
September 2, 2025
Unprompted review
Reply from Soulgrits
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@soulgrits.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Same as other reports - AI email?
Same as other reports. Rubbish quality. Look to return but no address given to do so. Third email offering small refund. Then only automated email response
SCAM
August 24, 2025
Unprompted review
Reply from Soulgrits
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We have a comprehensive return and refund policy, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@soulgrits.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
I wouldn’t use again
Received my item. It was too small so I emailed straight away and asked for a return/refund or a size up. They kept replying asking for the details I had already supplied and then they eventually stopped replying at all. I’m now stuck with a top I can’t wear and no replacement. Not a good company at all.
Update: now been contacted to say a new top is en route. Email came from a person who said they’ve been assigned my case. I’ll update rating as I believe the company has redeemed it self
August 26, 2025
Unprompted review
Reply from Soulgrits
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We have a comprehensive return and refund policy, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@soulgrits.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Don't be fooled
What an absolute waste of money,there made of cheat material not as described,There a scam as not supporting uk forces just there own pockets,Please do no buy
August 22, 2025
Unprompted review
Reply from Soulgrits
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your frustration. Our products are manufactured in the UK, and we assure you that we prioritize your concerns and will resolve the issue. We stand behind every product. Please send your details to our customer service email at service@soulgrits.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Nice design but poor quality material…
Nice design but poor quality material though I was buying British not Made in China. Very expensive given the cheap material used. Tried emailing about concerns but email just bounced back.
August 20, 2025
Unprompted review
Reply from Soulgrits
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' needs. Please contact our customer service email address at service@soulgrits.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Scam website soulgrits
Ordered and paid for a VE Day tee shirt and received nothing after 2 weeks and no communication from them either. This is a scam website buyer beware!
August 24, 2025
Unprompted review
Reply from Soulgrits
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our customer service team. We stand behind every product. Please send your details to our customer service email at service@soulgrits.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Ordered three shirts
Order three shirts, states made in UK by veterans, this is not the case, made in China. Quality is very poor, when I wanted a refund they offered a small amount bk, I refused and advised wanted to return items as per their return policy. No pop or address sent, they told me to keep items and would refund 10% of cost. Refused contacted my bank and got most of my money bk. SCAM COMPANY....DO NOT BUY....I HAVE REPRTED ON FB
August 5, 2025
Unprompted review
Reply from Soulgrits
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your frustration. We are a UK-based company, and our products are manufactured in the UK. It's normal for the shipping location to differ from the manufacturing location. We assure you that we prioritize your concerns and will resolve the issue. We stand behind every product. Please send your details to our customer service email at service@soulgrits.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Very disappointed
Very disappointed, picture showed a waffle type top, it was nothing like the picture, quality very poor, definitely not from UK as had Chinese writing on packaging, wish I had seen these reviews before I ordered as I would never had purchased, a waste of £50 which I thought would help UK servicemen
August 22, 2025
Unprompted review
Reply from Soulgrits
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your frustration. We are a UK-based company, and our products are manufactured in the UK. It's normal for the shipping location to differ from the manufacturing location. We assure you that we prioritize your concerns and will resolve the issue. We stand behind every product. Please send your details to our customer service email at service@soulgrits.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Absolute rubbish and rip off
the product was delayed and the poorest quality i have ever seen dont waste money avoid
August 22, 2025
Unprompted review
Reply from Soulgrits
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We have a comprehensive return and refund policy, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@soulgrits.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
The quality is very poor
The quality is very poor, the adverts are misleading verging on false information being in support of UK veterans. Do not buy. These people should be ashamed of themselves
August 4, 2025
Unprompted review
Reply from Soulgrits
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our customer service team. We stand behind every product. Please send your details to our customer service email at service@soulgrits.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
TOTAL SCAM
This company is a total scam - do not use! The items in my order never came - they are made in China anyway. Disgusting use of ‘ex-forces’ marketing. When you complain they say the parcel has been delivered and/or offer a tiny refund. Pathetic. Do not use!
August 21, 2025
Unprompted review
Reply from Soulgrits
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your frustration. Our products are manufactured in the UK, so it's normal for the production and shipping locations to differ. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@soulgrits.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Don't be fooled folks
Don't be fooled folks. The quality of these products is very poor. Cheap material akin to the rubbish supplied on Temu. The shipping is from China and takes 3 weeks. Nothing about these garments is quality and they are absolutely NOT made in the UK. I have all of the tracking details from China. Poor quality, ripping off the community that supports Veterans.
August 20, 2025
Unprompted review
Reply from Soulgrits
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your frustration. Our products are manufactured in the UK, so it's normal for the production and shipping locations to differ. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@soulgrits.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
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