The designs are just printed on the fabric so the inside is just white. It's not like an actual knitted sweater, which is fine because the designs are still beautiful and look great and the sweaters a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shipping tracking info was never sent but most importantly my jersey was too small and was printed on the back with the number on backwards. Not sure how that happened. It’s pretty obvious how t... See more
Company replied
Unfortunately I thought that this company was local (US based) but it took a long time to get the items I purchased. The designs are awesome, I received so many compliments on them every time I wear... See more
Company replied
I had ordered a shirt with a design option, based upon the album cover for "The Low End Theory", by the rap group A Tribe Called Quest. The shirt has been well executed, and is confidently contai... See more
Company replied
Company details
Written by the company
Soulisfree —— Artistic Clothing, Graphic Designed T-shirts,Hoodies,Apparel. Men's & Women's Creative Artistic Clothes, We Stock A Wide Range of Quality Funny Art T Shirts/Hoodies/Other Outfits! Wearing Soulisfree clothes is like delving into an artistic journey where art becomes a language when words fail. Wear Your Attitude, Embrace Art —— Our brand Soulisfree aims to design creative artistic patterns tailored for those with a taste for art, showcased on our clothing. We believe Art can reflect your inner world, no matter the mood. We strive to vividly express your personality through our artistic designs.
Contact info
Hong Kong
- soulisfree.com
3.8
Great
285 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well made and good quality fabric
June 28, 2026
Unprompted review
Reply from Soulisfree
Dear customer,
We are truly grateful for your full five-star review and your lovely comment praising our fine workmanship and premium fabric quality. Every positive remark about our material and craftsmanship serves as great encouragement for our whole production team. We always put fabric texture and neat stitching as our top priorities during production, and we are so glad this detail has been recognized by you. Your trust and support mean a lot to us, and we will keep maintaining high product standards to bring you more satisfying items in future orders.
Best regards,
Soulisfree customer service
Its been weeks and I havent received my…
Its been weeks and I havent received my product. I assume I got ripped off and im not ever getting it.
June 7, 2026
Unprompted review
Reply from Soulisfree
Dear customer,
We offer our deepest sincere apologies for the lengthy waiting time you have endured without receiving your ordered product, and we fully understand your frustration and worry that you may not receive your item at all.
We completely recognize how upsetting and stressful it is to wait weeks for a delivery with no sign of your goods arriving, and we take this serious logistics delay feedback fully on board to pass over to our shipping team for comprehensive internal review and optimization.
Could you kindly provide the unique order number linked to your purchase, so we can fully document this delivery incident for our team’s follow-up internal improvement work?
Soulisfree customer service
Print fades after one wash
I love the shirt but the print faded to a very light gray after one wash.
Order: SIF29557
June 28, 2026
Unprompted review
Reply from Soulisfree
Dear customer,
We sincerely apologize to hear that the print on your shirt faded significantly to a pale light gray after just one wash, despite how much you love the shirt itself.
We fully acknowledge your disappointment over the poor wash resistance of the printed design, and we will record this feedback and send it to our printing and production teams to analyze the durability of our printing process for future product upgrades.
Could you share your corresponding order number with us so we can archive this print quality issue completely for our product team’s research and adjustment?
Soulisfree customer service
I have ordered 3 tracksuits so far
I have ordered 3 tracksuits so far. The ones I have received in blue are quite well don’t. (Print quality could be better). The black however seem to be lesser quality or cheaper material and not as well done as the blue.
How will I receive the message?
June 18, 2026
Unprompted review
Reply from Soulisfree
Dear customer,
Thank you so much for your detailed honest feedback on your three tracksuits!
We’re glad the blue sets turned out well for you, and we note your comment that the print quality still has room to improve. We sincerely apologize that the black tracksuits arrived with thinner, lower-quality fabric and poorer craftsmanship compared to the blue ones—this inconsistency between color variants should never happen.
We’ll forward your feedback directly to our production team to inspect raw materials and printing standards for black styles and fix this quality gap. We will message you privately to offer a reasonable compensation for the unsatisfactory black tracksuits.
Best regards,
Soulisfree customer service
Poor customer interaction
Clothing did not fit well and did not meet my expectations.
Yet when reaching out to customer service for returning and refunding, an option for returning was stalled, so I am still sitting on the items in the order I do not want...
I feel like my concerns are not taken into account as stalling may lead to expiring deadline, where returns and refunds are no longer mandatory as to policy.
Edit ---
The order number is SIF29411.
June 19, 2026
Unprompted review
Reply from Soulisfree
Dear customer,
We are truly sorry to hear the clothing did not fit and failed to meet your expectations, and we deeply apologize for the delayed, unhelpful responses when you reached out to request a return and refund. It is completely unacceptable that your request has been stalled, leaving you stuck with unwanted items.
We fully understand your worry that the delayed handling may cause your return window to expire, making us no longer obligated to process your request per policy—this is never our intention, and we never aim to drag out communications to avoid resolving after-sales issues.
To resolve this matter for you right away, could you please provide your order number? Once we pull up your order record, we will immediately confirm your valid return eligibility and walk you through a clear, uncomplicated return or refund solution without further delay.
We take your feedback seriously and will optimize our after-sales response process to ensure no other customer faces this frustrating waiting experience. We hope to make this right for you shortly after receiving your order number.
Best regards,
Soulisfree customer service
Items were not correctly sized
Items were not correctly sized. Ordered 2 shirts both unisex XL one fit perfect one was a women’s cut and extremely small
June 17, 2026
Unprompted review
Reply from Soulisfree
Dear customer,
We want to start by offering our most sincere apologies for the frustrating issue you encountered with your two shirts.
We deeply regret that we made a packing error and mixed up the garment styles. You ordered two unisex XL items, yet one shirt turned out to be a women’s cut with a much smaller fit. This inconsistency in sizing is entirely our fault, and we fully understand how disappointing this mistake must be.
To register this error in our internal system and carry out follow-up checks, could you kindly provide your order number?
Best regards,
Soulisfree customer service
Got the pop up add and fell in love
Got the add on Instagram and actually immediately fell in love with the product and design. Had some hesitations at first, but when it arrived it was amazing! Both quality and fit are perfect and delivery was quicker than I thought!
June 22, 2026
Unprompted review
Reply from Soulisfree
Dear customer,
Thank you so much for your wonderful five-star review! We are absolutely thrilled that our Instagram advertisement caught your eye and that you instantly fell in love with our product design. We are glad that all your initial worries vanished once you received your order, and that you are fully satisfied with the fabric quality, comfortable fit, and faster-than-expected delivery speed. Your heartfelt positive feedback means a lot to our entire team, and we sincerely look forward to creating more beloved designs for your future purchases.
Best regards,
Soulisfree customer service
I love the color and materials in this…
I love the color and materials in this shirt, but your sizes are ludicrous. I ordered a 5X, at best the shirt I received was a 2X even though the label says 6X
June 19, 2026
Unprompted review
Reply from Soulisfree
Dearcustomer,
We read your review with deep regret and we want to offer our most sincere and heartfelt apologies to you right now. We fully understand how disappointed and frustrated you must feel after encountering such an obvious sizing mismatch issue with your shirt order. You clearly selected a size 5X during your purchase, yet the actual garment you received only fits like a 2X despite being labeled 6X, which creates a terrible shopping experience that we never intended to bring to any of our customers.
We feel extremely sorry that we failed to control our size standard and product inspection properly, leading to this serious size error that wasted your waiting time and ruined your expectation for this shirt. We take full responsibility for this careless mistake from our production and shipping side, and we truly apologize for all the inconvenience, disappointment and trouble this inaccurate sizing has caused you.
T We will keep waiting for your order number to carry out the corresponding internal record checking work. Once again, we give you our deepest apologies for the unsatisfactory product experience we have brought you, and we sincerely hope you can provide us with your order number so we can register this incident accordingly.
Best regards,
Soulisfree customer service
Horrible customer service
Order arrived but size was too big and quality is absolutely terrible. Emailed customer service and they use an ai bot that just doesn't work, got in contact with a human and all they can do is offer a 20% discount on a next order.
I've emailed them several times asking to return for a refund but every email is getting ignored when I bring up returning the item.
June 10, 2026
Unprompted review
Reply from Soulisfree
Dear customer,
We’re very sorry for the frustration and inconvenience you’ve experienced.
We have never stated that we would *only* offer a 20% discount on a future order. We’ve already provided you with our latest solution regarding your order and return request—please kindly check our most recent email reply (including your spam/junk folder) for the detailed instructions.
If you still can’t find it, please let us know and we’ll resend the information.
Soulisfree Customer Service Team
I bought my first shirt for my first…
I bought my first shirt for my first big festival in January this year and I instantly fell in love with how it looked and how amazing the materials were, I got so many comments on how cool my shirt looked.
I've recently been seeing the new designs and they just keep getting better and better
Massive thank you to Miranda for the beautiful customer service and being super nice! Definitely going to buy a couple more shirts soon
January 27, 2026
Unprompted review
Reply from Soulisfree
Dear customer,
Thank you so much for sharing this!
It’s great to hear your shirt was a hit at your festival and that you love both the look and the materials. We’re really happy you’re enjoying the new designs as well.
We’ll make sure Miranda sees your kind words about her customer service — she’ll really appreciate it. We look forward to service you again
🤗😜😘
Soulisfree Customer Service Team
This is a scam
The material is cheap, the sewing quality is poorly made, its over priced overall, and their return policy is a scam. They make you return it to their warehouse in China and make you pay shipping costs in order to get your money back....which makes it not worth it. Which makes it a scam. Im never buying from them again and im warning everyone not to buy from them.
June 8, 2026
Unprompted review
Reply from Soulisfree
Dear customer,
What you describe is not the standard we aim for. If the fabric feels cheap or the stitching is poorly done, that’s a quality issue we need to look into.
- If you’re willing, photos of the item (especially seams, defects, labels) would help us report this to our production team.
We’d like to review your specific case instead of leaving it here. Please contact support with:
- Your **order number**
- A brief summary of the issues (quality + return cost)
- Any photos, if possible
Once we can locate your order, we’ll check what options are realistically available for you
Soulisfree Customer Service Team
I am extremely satisfied with both the…
I am extremely satisfied with both the service and the products from Soulisfree.
Leon was professional, responsive, and very helpful throughout the entire process.
The T-shirts are excellent quality, and the jerseys are absolutely fantastic. The style, fit, and overall look are exactly what I was hoping for.
A special mention for the micro-perforated jerseys: they provide real comfort during hot summer days while still looking great.
The printing quality, materials, and attention to detail exceeded my expectations.
Highly recommended. Thank you, Leon, for the great service and support!
⭐⭐⭐⭐⭐
June 9, 2026
Unprompted review
Reply from Soulisfree
Dear customer,
Thank you for such a detailed and thoughtful review.
It’s great to hear that both the T‑shirts and jerseys matched what you were hoping for in style, fit, and overall look—especially the micro‑perforated jerseys keeping you comfortable in the heat. We’re also really glad the print quality and details exceeded your expectations.
We’ll make sure Leon sees your message and appreciation; he’ll be very happy to know his support made a difference.
Thank you again for the 5⭐ rating and for recommending us!
Soulisfree Customer Service Team
Wesley was a great help
Wesley was a great help. I made a big blunder on my order and he was able to fix it all swiftly!
June 7, 2026
Unprompted review
Reply from Soulisfree
Dear customer,
Thank you for your kind feedback!
We’re really happy to hear that Wesley was able to quickly fix your order issue and get everything sorted out for you. I’ll be sure to pass your compliments on to him – it will mean a lot.
If you ever need help with anything else, just let us know!
Soulisfree Customer Service Team
Pleasantly Surprised
Pleasantly surprised by the quality of the mesh jerseys. I bought several for my and a few crops for my wife who loves hers. Ideal for when it's hot. The designs are entirely printed on so they can go in the washing machine fine without worry of vinyl peeling off. The number customisation is a really nice touch. Will be looking at any new designs that come in.
May 21, 2026
Unprompted review
Reply from Soulisfree
Dear customer,
Thank you so much! 😊
We’re thrilled you and your wife love the mesh jerseys—perfect for hot days, easy to care for, and fully printed for lasting vibrancy!
The custom numbers were made with fans like you in mind 💛
Can’t wait to share our new drops with you soon!
Soulisfree Customer Service Team
I ordered 2 2xl shirts and received 2…
I ordered 2 2xl shirts and received 2 smalls. I would very much like to get the size corrected.
Thanks
May 9, 2026
Unprompted review
Reply from Soulisfree
Dear customer,
Thank you for reaching out—and we’re so sorry you received Small instead of the 2XL you ordered! That’s definitely not okay, and we’ll get it fixed right away.
Could you please share your order number? Once we have it, we’ll Verify the error
We appreciate your patience and thank you for giving us a chance to make this right!
SoulisfreeCustomer service Team
Perfection
I absolutely love the items I ordered! I received them quicker than I thought I would and even got a discount code off the Leon, what a legend. Big thank you to Leon and the team
March 19, 2026
Unprompted review
Reply from Soulisfree
Dear customer,
That’s awesome—thank you so much for your kind words! 🙌
We’re thrilled you love your order, got it faster than expected, and scored a discount from Leon (we’ll be sure to tell him he’s officially a legend 😉).
Thanks for your support—you’ve totally made our day!
SoulisfreeCustomer service Team
Order wasn't perfect but aftercare very good and got a refund
I only got 1 notification after ordering when the package was picked or dispatched, no courier updates. The dress I ordered was sold as satin, it is very cheap material that is not printed well and not properly hemmed, it just has a white zig zag that runs around. I also bought a track suit and for the price of the set the quality is so mid.
Overall quite disappointing and I won't buy again
EDIT The company reached out directly and have since refunded the worst garment, the dress. This happened very quickly and the person I spoke to was very polite and helpful. Based on the aftercare after I left my review, I've improved their rating from 2 to 4 as I really cannot fault how they handled it.
May 16, 2026
Unprompted review
Reply from Soulisfree
Dear customer,
This is not the experience we want for any customer, and we take your concerns seriously. If you’re open to it, we’d appreciate the chance to make things right — whether through a refund, return, or further investigation with our production team.
Could you please share your order number? Even if you don’t plan to shop with us again, your feedback can help us improve for others.
Either way, thank you for giving us a chance, and we’re truly sorry we let you down.
SoulisfreeCustomer service Team
Good luck getting a reply about a return
Item was way smaller and not true to size. I emailed three times asking to return for a refund. I was offered a 20% off coupon instead which is absolutely ridiculous. Then my other emails have been ignored. Either refund or at least offer a replacement in a different size or a larger discount that actually makes a difference. Really disappointed in the customer service.
May 22, 2026
Unprompted review
Reply from Soulisfree
Dear customer😔
We sincerely apologize for your unpleasant shopping experience.
We totally understand the item runs small and fails to match the marked size. Sorry for the inconvenience brought to you🙏
Please send your order details and related pictures to support@soulisfree.com. Our team will properly deal with your refund, return or size replacement request promptly✨
SoulisfreeCustomer service Team
Wore it to edc got many compliments
Wore it to edc got many compliments
May 15, 2026
Unprompted review
Reply from Soulisfree
Dear Customer
That’s amazing — thank you! 😊
Nothing makes us happier than hearing your tee turned heads at EDC! 🎶✨
Wear it proud, and thanks for repping the squad! 💛
Best regards,
SoulisfreeCustomer service Team
I had ordered a shirt based on the cover of an album entitled, "The Low End Theory", by the Rap Group A Tribe Called Quest.
I had ordered a shirt with a design option, based upon the album cover for "The Low End Theory", by the rap group A Tribe Called Quest.
The shirt has been well executed, and is confidently contained with a vibrant mic of crafting and graphic design aesthetics.
It had been delivered on time, with a minimal amount of fuss or trouble.
May 18, 2026
Unprompted review
Reply from Soulisfree
Dear Customer
Thank you so much for your thoughtful and beautifully worded feedback! 😊
We’re truly honored that you chose to wear a tribute to A Tribe Called Quest through our design — and even more thrilled that the shirt met your expectations in both craftsmanship and graphic detail.
Delivering it smoothly and on time was the least we could do for such a legendary nod to hip-hop history! 🎤🖤
Thanks for celebrating timeless art with us. 💛🐯
Best regards,
SoulisfreeCustomer service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.