Sound Advice Hearing Reviews 

142
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally professional, friendly, and thoroughly attentive during all appointments. People truly appreciate the detailed explanations and thorough testing provided, ensuring everyone feels completely at ease and well-informed throughout their visits. Some people are also satisfied with the convenient home visit options and the flexible trial periods offered for devices. Consumers highlight the excellent aftercare and ongoing support, noting that necessary adjustments are made patiently until everything feels completely right. Reviewers consistently state that they would happily recommend these reliable and expert services to anyone needing assistance.

What people talk about most

Staff

People report overwhelmingly positive experiences with staff, describing them as absolute professionals who... See more

Service

Customers consistently note positive experiences with service, highlighting a high level of professionalism... See more

Product

Reviewers highlight positive aspects of product quality, noting that the hearing aids are vastly superior to... See more

User experience

Consumers find user experience to be exceptionally positive and smooth overall. People frequently mention... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpful, kind, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I have both been fitted with Heating AIDS from Sound Advice Hearing in Horncastle - myself most recently ! Simon is wonderful as indeed are all his Staff at the Horncastle Shop. He is mo... See more

Company replied

Rated 5 out of 5 stars

First class service from Derrick, Gemma and Lorraine from start to finish. It’s apparent from the beginning that you are dealing with absolute professionals who are intent on getting the very best hea... See more

Rated 5 out of 5 stars

I've been seeing Derek for 9 years now and have just had my most recent hearing test and adjustment. As always the service and attention to detail is excellent and I always leave knowing I am able to... See more

Company replied

Rated 5 out of 5 stars

Have used for last 5 years, Derek and Lorraine are always friendly, courteous and thorough during a hearing reviews. Although my hearing aids are a few years old, they are still in good condition an... See more

Company replied


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

Sound Advice Hearing are an independent audiologist, with branches around the UK. Being independent means we offer the highest levels of service and aftercare, with much shorter waiting times than many other options people face when looking for hearing tests and advice on hearing aids. It also means we work with multiple, world-leading manufacturers, offering our patients a fantastic range of hearing aids, including all the latest technology. We are not limited to just one or two brands. By choosing an independent audiologist such as Sound Advice Hearing you are choosing the highest levels of trust, quality and customer service. Hearing loss can have negative impacts on individuals for many different reasons. Looking after your hearing can ensure you don't miss out on those important social, leisure and communication opportunities. We are here to discuss your individual needs with you, and find the right solution for you, your lifestyle and budget.


Contact info

4.9

Excellent

TrustScore 5 out of 5

142 reviews

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4.9

All reviews

(142)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

I went to Sound Advice because... I was…

I went to Sound Advice because I was unhappy with the performance of my existing hearing aids and the support I was receiving from the shop I bought them from.

Tracy welcomed me initially and arranged a new hearing test with audiologist Jessica who reset my aids having found shortcomings with the original settings.

Result? It's like having a new set of hearing aids... I can hear so much more... And now I am reassured that I can get the support I need - long and short term - whenever I need it...

Highly recommended....

June 18, 2024
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Hi David,
Sorry to hear of your previous troubles elsewhere. Unfortunately we hear stories like this too often. This is why we pride ourselves on our patient care and offering each person what is right for them. I am so pleased to hear Jess has got you on the right track. She really does go that extra mile.
Best wishs
The SAH Team

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Rated 5 out of 5 stars

Expert advice and service

Expert advice and service. I can hear again :-)

June 17, 2024
Unprompted review
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Reply from Sound Advice Hearing

hi Paul
Thank you for taking the time to leave us a review. Excellent news that you have your hearing back! And don't forget the team are there for you any time.
Best Wishes
The SAH Team

Rated 5 out of 5 stars

Excellent initial service and aftercare

I have accompanied a very elderly neighbour to her appointments and have been very impressed with the level of care and after care. My neighbour had previously tried another company for hearing aids which had not been successful, so was relieved to find something that worked for her. The aftercare has been exceptional to the point of one staff member visiting my neighbour's house to return a hearing aid which had been adjusted. Highly recommend.

February 12, 2024
Unprompted review
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Reply from Sound Advice Hearing

Thank you Kathryn. Our staff are very understanding that everyone's requirements are different. The Lincoln team are exceptionally caring and I am pleased they were able to help your neighbour after their bad experience elsewhere.
Best wishes
The SAH Team

Rated 5 out of 5 stars

I have just returned from my regular…

I have just returned from my regular visit to Lee Trangmar at Southport. He has been my audiologist for over 20 years. Charming, professional and very knowledgeable. He has always discussed my needs and advised on the best aides and accessories for me only recommending updates when they are really needed. He assisted me in making an insurance claim when I lost my aides and later in claiming the lower rate of attendance allowance. A lovely man that I trust and rely on.

June 5, 2024
Unprompted review
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Reply from Sound Advice Hearing

Hi Lesley,
Thank you for your review and sharing your experience. Lee really does go the extra mile.
Best wishes
The SAH Team

Rated 5 out of 5 stars

A first class service

I have recently been fitted with hearing aids at the Horncastle branch. The service delivered by audiologist Simon was first class with advice and information delivered in a professional but friendly manner. The technology is impressive and the new aids have made a huge improvement to my day to day life.

May 30, 2024
Unprompted review
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Reply from Sound Advice Hearing

Hi John,
Thank you for taking the time to leave a review. We are so pleased you have the right aids for you and they are having a positive impact on your life. This is exactly why we do what we do.
Best wishes
The SAH Team

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Rated 5 out of 5 stars

Thoroughly professional and personalised service

This was my first experience of getting hearing aids so I wasn't sure what to expect. In fact Derek provided a thoroughly professional and personalised service over several sessions to ensure I was fitted with the right aids for me. Obviously I haven't experienced the promised follow up and after sale service yet but I have every confidence it will be as good as what I have received so far.

May 17, 2024
Unprompted review
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Reply from Sound Advice Hearing

Hi Martin,
Many thanks for your review. We understand that it can be a bit of a journey, navigating hearing loss and becoming accustomed to life with hearing aids. This is why we offer the free trials, to find the right aids for you. Please do not hesitate to call Derrick and Lorraine when you need to. I assure you the aftercare is as every bit as good as your initial experience :)
Best wishes
The SAH Team

Rated 5 out of 5 stars

Ive been with Sound Advice for several…

Ive been with Sound Advice for several years - They are always very helpful, update my hearing aids etc.

May 23, 2024
Unprompted review
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Reply from Sound Advice Hearing

Hi Simon,
Thanks for your review. The aftercare is every bit as important as getting the right aids in the first place, so I am please you take this up to look after your aids and, indeed, your hearing.
Best wishes
The SAH Team

Rated 5 out of 5 stars

The customer service is as good as we…

The customer service is as good as we have experienced in a long time. The staff were considerate and knowledgeable. They were very patient and understood the requirements.
The fact that it is on a high street location means they are accessible without trying to call a helpline or website.
Therefore they must be highly recomended.

May 22, 2024
Unprompted review
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Reply from Sound Advice Hearing

Thank you so much for taking the time to leave a review. They mean a lot to our independent business. We strive to offer the best care and customer service for all our patients.
Best wishes
The SAH Team

Rated 5 out of 5 stars

This is a great service!

I have previously written a Google review of the excellent microsuction service Lee Trangmar offers at Southport Hearing Centre for ear wax removal.

Today, I attended for a free-of-charge hearing test. Lee uses very modern equipment and goes through the computerised results with you thoroughly. The process takes just a few minutes. Lee is a lovely man, and the whole process is very straightforward. What I particularly like is the complete absence of a “hard sell” approach: he explained very clearly that, for the moment, my hearing is good enough at the various ranges of sound for any kind of hearing aid not to be justified. That gives you confidence that, as and when he tells you that there is a problem that can be fixed, you can absolutely trust him.

As before, I thoroughly recommend Lee’s services.

Ian Nichol

May 15, 2024
Unprompted review
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Reply from Sound Advice Hearing

Hi Ian,
Thank you for taking the time to leave a review for Lee. He is so great at what he does. Please book another free hearing test in the future if you are uncertain or think anything has changed. As you've experienced, you will only get honest answers from Lee :)
Best wishes,
The SAH Team

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Rated 5 out of 5 stars

Great experience

Very efficient and accurate appointment with friendly staff giving honest advice. Thank you

May 9, 2024
Unprompted review
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Reply from Sound Advice Hearing

Hi James,
Thank you for taking the time to leave a review for the team at Market Deeping. They are a very knowledgeable, caring team there.
Best wishes,
The SAH Team

Rated 4 out of 5 stars

Sadly a unique experience!

The Company is doing no more then it should but it stands out because many companies fail to do so and so fall short in any comparison with Sound Advice Hearing. The person I saw was professional and capable a well as being courteous.

April 24, 2024
Unprompted review
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Reply from Sound Advice Hearing

Mr. Parker,
Thank you for taking the time to leave a review for the brilliant team at Norwich. I am pleased to hear we stand out above other companies. Should you wish to share your thoughts on what else we can do to offer that 'more than we should' experience, we would love to hear from you at info@soundadvicehearing.co.uk
Best wishes
Dani

Rated 5 out of 5 stars

I have been visiting lee for several…

I have been visiting lee for several years now and he is by far the best audiologist I have been to professional in every way understanding and very good at solving the problems can’t rate him high enough

April 30, 2024
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Hi Ray, thanks for taking the time to leave us a review - and thank you for sharing your kind words about Lee. He is so caring and passionate about what he does.
Best wishes
Dani

Rated 5 out of 5 stars

My experience was, "superb customer appreciation".n.

From the moment i walked through the door, i was made to feel welcome and was completely put at ease. Throughout my visit, the receptionist and the hearing aid advisor I was given advice and help. Nothing was too much trouble every question was answered and i came away fully assured that they would be there to help me with any queries in the future.

March 18, 2024
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Thank you very much for your review. Our patients are the very reason we love doing what we do. And yes, now you are part of the Sound Advice family, we are indeed here for any queries or advice in the future.
Best wishes

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Rated 5 out of 5 stars

Friendly and professional

I first went to Sound Advice Hearing several years ago, when I was struggling at work with my hearing and tinnitus. And it made all the difference.
Lee provides friendly and professional support - and lots of encouragement. I always feel I'm in safe hands.

April 8, 2024
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Hi David.
Many thanks for your review. Lee's knowledge and passion to help are what make him an invaluable member of our team. I am so pleased for you and the improvement to your quality of life.
Best wishes
Dani

Rated 5 out of 5 stars

Five Stars!

I was made to feel very welcome, at ease and greeted with a smile. The advice given was thorough and detailed. I highly recommend Sound Advice Hearing!

April 12, 2024
Unprompted review
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Reply from Sound Advice Hearing

Thank you for taking the time to leave a review and for your recommendation. Welcome to the Sound Advice family :)

Rated 5 out of 5 stars

First class service!

Friendly, helpful, expert service with brilliant hearing aids and aftercare. Nothing is too much trouble.
Best hearing aids I've had in 20 years.

April 11, 2024
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

They are a wonderful team there. We love having so much choice in hearing aid technology so that we can prescribe the right aids for each individual. Happy hearing!

Rated 5 out of 5 stars

Ear Wax Removal

Superb customer service, quick appointments, very professional service offered by Lee, I had ear wax removal, I would highly recommend Sound Advice Hearing.

April 12, 2024
Unprompted review
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Reply from Sound Advice Hearing

Thank you for your review. it means a lot to us. Lee is a wonderful audiologist. His knowledge and customer service are second to none!

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Rated 5 out of 5 stars

Just a very normal visit

Just a very normal visit ! Very polite, excellent knowledge and advice and all i needed

April 8, 2024
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Thank you for taking the time to leave a review. Excellent manners, knowledge and advice are indeed standard practice for our team.

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