I did not receive the product I ordered, it was delivered to the wrong address, but the customer service was excellent. Resolved the issue quickly and now I have the product I ordered. There are... See more
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Gear and apps that make your music practice addictive.
United States
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This company invites their customers to review, whether positive or negative
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Well good company trustworthy to start with and don't make promises they can't keep! Go all in with what you see on their website, can't go wrong!
Joseph, New Hampshire

Reply from Soundbrenner
These earphone/buds are a massive game changer to the music and the gaming industry! The sound quaility is simply sublime and I would most definately recommend this product to musoc lovers and gamers alike. The clarity is phenomenal, if never heard anything as crisp and clear, that saying ive dabbled in a lot of different listening devices in the past, from military applications to civilian efforts. Please don't just take my word.for it, please do sample these and i cannot guarentee more, you will not regret your life choices in this product. If you want to apply to the gaming aspect, you will require the microphone set up and the cost doesn't break the bank, nor does the cost of the main product. I am simple one elated customer and am looking forward to many more years of phenomenal sound, clarity. Thanks Soundbrenner, incredible stuff!

Reply from Soundbrenner
Having purchased numerous items from Soundbrenner, I have found that their inspiration to create needed products for musicians or others who need solutions for audio has greatly benefitted me.
It began innocent enough: my Pulse had a good life for several years but I need a new metronome with a tactile timing cue. The Core 2 Steel Limited Edition was my choice. Although it didn't instantly pair to my Pixel Pro phone, Ethan and Sara stayed with me in support while we sorted out the proper settings. If I disconnect my phones Bluetooth, it still requires several reboots of my phone and the Core 2 to again establish a connection but that's not really much of an issue.
I've since purchased a set of Wave IEMs, then Wave Pro IEMs, spare tips, extra watch bands, a mic for the IEM, USB-C adapters, even some high quality swag. CEO Florian has also reached out to make sure all is well but his staff is very knowledgeable. Having capable human support is becoming increasingly rare in this digital world and I applaud Florian for having excellent personnel that are patient, well informed, and a pleasure to interact with.
Update: The support team made a great suggestion on pairing my Pixel Pro with the Core 2 - The occasional need to reboot my phone to pair with the Core 2 was possibly due to me exceeding the recommended number of Bluetooth accessories connected to my phone. Soundbrenner was right! I shaved off a few pairs of smart glasses, speakers, watches, etc. and now I have no issues. Thank you again Soundbrenner!
-William M.

Reply from Soundbrenner
The customer service is phenomenal!
MY local package carrier messed the delivery up 29 METERS from my door, package was never seen again. Soundbrenner took full responsibility for something they had absolutely no hand in at all, and send me a complete replacement immediately after the package was officially considered lost. Thank you Ethan from customer support :)

Reply from Soundbrenner
--Great customer service. Super fast with response time and they are very helpful.
--Wave IEMs: Initially I was disappointed with the bass response but after cycling through some of my own ear tips I found a great fit and it greatly improved the bass on all levels. The mid bass is punchy and quick while the sub bass does have good extension and provides enough of a satisfying rumble (I am a big hip hop and R&B listener so I need a little boom in my brain haha). The vocals are the star of the show in my opinion with a treble that hasnt presented harsh to me to this point.
--The cable is very compliant as well.
Overall great product. Ordered the Wave Pro IEM and I am very excited to get those given how good non-pro IEM has been.

Reply from Soundbrenner
The company is very useful and their employees are very kind and respectful. Their products are very high-quality and do exactly what they say. I would suggest the IEM buds to anyone with musical experience or gaming or casual use.

Reply from Soundbrenner
I recently purchased a set of Soundbrenner Waves to take advantage of their Valentines Day Sale. I received them and unfortunately, there was a problem. The output was low and they had no bass response.
I sent a message on the website's support page and was replied to on a Saturday evening at about 5:30 pm, less than 24 hours. It was actually Valentines Day!
After a few email exchanges with Ethan to make sure I had set them up and was wearing them properly, we determined they were defective. Hey, it happens!
Within 2 business days, I had a new set and they blew me away. These are baseline IEMs and they sound incredible for the price point, especially at the sale price. I expected they would be because I have a Pulse wearable that is very well made and never had a problem with. But I really applaud the time Ethan spent to make sure I was satisfied with my purchase. I was also happy to know I wasn't going deaf!

Reply from Soundbrenner
Found wave Pro IEM Buds to be all they are advertised to be. Sound quality is great. I am a sound engineer for my church and use them to hear what my singers are hearing in their IEM's.

Reply from Soundbrenner
This headset is in a world of its own.
I purchased this to use with my PS5 as a replacement for my Turtle Beach Stealth Pro headset & I have not been disappointed.
The sound quality is excellent & the added microphone makes chats very clear.
I 100% recommend this headset to anyone & have even convinced friends to buy this product.

Reply from Soundbrenner
I have two Wave IEM's from Soundbrenner. The regular (black) and the Wave Pro (Dark Gray). The only way I can describe the IEM's are "Balanced". The sound? Balanced. The fit? Balanced. The attention to detail? balanced. It is a pleasure to use these in all my audio needs. Both the Wave and the Wave Pro are the best IEMs I have ever used. You will be happy with these if you buy them. Stick em' in your ear! And, ENJOY!

Reply from Soundbrenner
I don’t know if you have tried the original wave ear monitors which by the way sound excellent! The only thing I didn’t like about the original wave is the cord. I think it’s a little too light. But again the sound is great! The wave 2 the cord is heavy duty! The spacer that comes on the cord makes them very nice. You tighten them as much as you like for a better fit. The highs mids and base on the wave 2 are really exceptional and high quality! They really suprised me in a good way! If you’re looking for some professional sounding ear monitors you need to seriously consider the wave 2 or the original wave for an extremely good price! I’ve had a lot more expensive monitors that didn’t sound any where near as good as these!

Reply from Soundbrenner
I’ve been using the Soundbrenner IEMs for both music and gaming, and they honestly exceeded my expectations.
The sound quality is clear and well balanced. Bass is tight and punchy without overpowering the mids, vocals are crisp, and highs are detailed without sounding harsh. Everything feels clean and accurate.
For gaming, they perform really well. Footsteps, gunshots, and directional cues are easy to hear, which makes a big difference in FPS games. The positional audio feels precise and immersive.
They’re also very comfortable for long sessions, and the noise isolation helps block out background noise. The build quality feels solid, and the detachable cable is a great bonus.
Overall, amazing value for the price highly recommended for both music lovers and gamers.

Reply from Soundbrenner
I had previously the first IEM’s that Soundbrenner offered and they were good and did the job but when I got the Wave Pro they hit it out of the park much better sounding than my more expensive IEM’s I’ve owned and the ease of use and rugged design are second to none best of the best number 1 in my opinion you need to check them out you will be just as impressed and pleased with the results and quality

Reply from Soundbrenner
I couldn’t be happier with my experience.
The Wave IEMs sound absolutely fantastic — clear, powerful, and extremely well balanced. The build quality feels premium, and overall they exceeded my expectations in terms of performance.
I did experience an issue first with an adapter and later with one earpiece. However, what truly impressed me was the customer support. The team handled everything with professionalism, speed, and genuine care. They guided me through troubleshooting, responded quickly, and arranged a warranty replacement without hesitation.
It’s rare to find a company that not only creates great products but also stands behind them the way Soundbrenner does. Their support made me feel valued as a customer.
Despite the small hiccup, I highly recommend both the product and the brand. Great sound, great service, and a team that truly cares.
— Hugo

Reply from Soundbrenner
These are the best IEMs! Absolutely on point! I can hear everything listening and playing to my favorite tunes. Great for mixing too. Thank you again Soundbrenner!

Reply from Soundbrenner
I purchased the in ear monitors and the USB-C to 3.5 mm jack to use with my i-Phone. Both are well made and have functioned exactly as described. Using the IEM's combined with the adaptor to play my music is a game changer and definitely highly recommended. It didn't hurt that the prices were great and reasonable so thanks Soundbrenner!

Reply from Soundbrenner
If you haven't decide to get yours I can tell you , you are missing quality and best customers service experience. I just recently requested assistance with my product not only the customer was very personalized they went 200% to make sure My resolution was fast and to my satisfaction.
The company cares about you and that you are happy . Definitely best choice if you are looking good IEM.
Regards

Reply from Soundbrenner
The easy to navigate website and them showing genuine demos and reviews made the decision to purchase an easy one. As for the product itself it is the best IEMs I have used yet. Couldn't recommend them more! I haven't used click tracks or even tracked in a long time but these have made as easy as taking a hot knife to butter.

Reply from Soundbrenner
As a young drummer my focus was Jazz and Rock, playing in bands and competitions. That was a great time in my life. Fast forward to two years ago, I decided to get back into music and purchased a Roland VAD507…what a great decision as Roland makes a solid product.
Practicing with my Bose and Sony ANC headphones was great, though the bulk bothered me a bit. Enough for me to try something new.
While researching in-ears, I came across a deal from Drumeo and figured why not? They were ok, though I didn’t have anything from which to compare. I could never really get them to fit just right. Sound was fine, just not like headphones (duh!).
I continued researching for a better fit and sound. That’s when I came across Soundbrenner’s Wave in-ear’s. At the time, they were offering a respectable discount, and reviews from various sites and musicians came back positive.
Bottom line, they sound great and fit better than my pair from Drumeo. In the end, I decided to keep both pairs as I figured having redundancy would be prudent.
Now that Soundbrenner released their Wave Pro model, I can’t wait to try them and compare. I’m optimistic based on the original Wave and will be looking to see if the pro model will sound better (for the money) and still be as comfortable to wear for long sessions!
Lastly, I had few questions after my purchase and Ethan in customer support was very responsive. We shouldn’t be surprised by good customer service (my experience with Ethan) as that should be the standard…but nowadays we all have an unfortunate story or two.
To be continued…

Reply from Soundbrenner
I’m planning on giving you a large unfavorable write up. In good fate I bought this product followed all the rules and have been turned down 3 times for refund when I they didn’t fit my ears in one days time What bad ethics

Reply from Soundbrenner
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