Soundbrenner Reviews 668

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 561 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional sound quality and clarity of the products, often noting how well they separate frequencies and enhance their musical and gaming experiences. Many also highlight the excellent customer service, describing it as attentive, professional, and quick to resolve issues, even offering replacements without hesitation. The products are frequently lauded for their high build quality, comfortable fit, and reasonable pricing, making them a great value. However, some customers also noted issues with certain accessories, such as braided cables being too short or prone to tangling, and occasional problems with product packaging or initial shipments. A few other people also felt that the sound quality was mediocre, lacking detail or balance, and expressed dissatisfaction with the customer service experience, citing slow responses or unhelpful resolutions.

What people talk about most

Product

Users describe positive interactions with product, highlighting the excellent sound quality, comfort, and... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the sound... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as excellent and genuinely... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent, attentive, and... See more

Price

Customers consistently note positive experiences with price, often finding products to be an excellent deal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I did not receive the product I ordered, it was delivered to the wrong address, but the customer service was excellent. Resolved the issue quickly and now I have the product I ordered. There are... See more

Company replied

Rated 5 out of 5 stars

I’m a bass player in a classic rock band that recently converted to IEMs. I did a little research and it wasn’t long before I came to the SoundBrenner Wave at a very attractive price. They arrived sec... See more

Company replied

Rated 5 out of 5 stars

This IEM absolutely deserves the monitor name. The accoustic performance is fantastic and truly reflects the original sound. The only draw back, may be only with Asians, or those with small ear ducts.... See more

Company replied

Rated 5 out of 5 stars

I've been in the pro audio industry for over 40 years and dealt with a lot of companies - but never encountered better customer service / support than that provided by Soundbrenner. Obviously their I... See more

Company replied


Company details

  1. #35 of 113 best companies in Electronics Store
  2. #7 of 25 best companies in Music Store
  3. #6 of 8 best companies in Musical Instrument Store
  4. #59 of 353 best companies in Software Company

Written by the company

Gear and apps that make your music practice addictive.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

668 reviews

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4.7

All reviews

(668)

537 reviews in the last 12 months

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Rated 5 out of 5 stars

Well good company trustworthy to start…

Well good company trustworthy to start with and don't make promises they can't keep! Go all in with what you see on their website, can't go wrong!
Joseph, New Hampshire

September 25, 2025
Unprompted review
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Reply from Soundbrenner

Thank you so much, Joseph! We truly appreciate your trust and your strong endorsement.

It means a lot to hear that you feel we deliver on what we promise. That is something we take very seriously, from the product itself to the way we support our customers.

Thanks again for your support all the way from New Hampshire.

Best,
Florian Simmendinger
Founder & CEO, Soundbrenner

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Rated 5 out of 5 stars

These earphone/buds are a massive game…

These earphone/buds are a massive game changer to the music and the gaming industry! The sound quaility is simply sublime and I would most definately recommend this product to musoc lovers and gamers alike. The clarity is phenomenal, if never heard anything as crisp and clear, that saying ive dabbled in a lot of different listening devices in the past, from military applications to civilian efforts. Please don't just take my word.for it, please do sample these and i cannot guarentee more, you will not regret your life choices in this product. If you want to apply to the gaming aspect, you will require the microphone set up and the cost doesn't break the bank, nor does the cost of the main product. I am simple one elated customer and am looking forward to many more years of phenomenal sound, clarity. Thanks Soundbrenner, incredible stuff!

February 23, 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for the incredible review, David! It truly means a lot to hear that the Waves have made such a strong impression on you.

We’re thrilled that the clarity and overall sound quality stood out, especially given your experience with a wide range of listening devices. That kind of feedback is exactly what motivates us to keep pushing for better performance and value.

It’s also great that you highlighted the gaming setup with the mic. We aim to create solutions that work seamlessly for both music lovers and gamers without breaking the bank.

Thank you again for your enthusiasm and support. We’re excited to be part of your audio journey for many years to come.

Best,
Florian Simmendinger
Founder & CEO, Soundbrenner

Rated 5 out of 5 stars

Update with more good news: Soundbrenner offers needed technology for your audio needs. Great prices, superior support, and very high quality.,

Having purchased numerous items from Soundbrenner, I have found that their inspiration to create needed products for musicians or others who need solutions for audio has greatly benefitted me.

It began innocent enough: my Pulse had a good life for several years but I need a new metronome with a tactile timing cue. The Core 2 Steel Limited Edition was my choice. Although it didn't instantly pair to my Pixel Pro phone, Ethan and Sara stayed with me in support while we sorted out the proper settings. If I disconnect my phones Bluetooth, it still requires several reboots of my phone and the Core 2 to again establish a connection but that's not really much of an issue.

I've since purchased a set of Wave IEMs, then Wave Pro IEMs, spare tips, extra watch bands, a mic for the IEM, USB-C adapters, even some high quality swag. CEO Florian has also reached out to make sure all is well but his staff is very knowledgeable. Having capable human support is becoming increasingly rare in this digital world and I applaud Florian for having excellent personnel that are patient, well informed, and a pleasure to interact with.

Update: The support team made a great suggestion on pairing my Pixel Pro with the Core 2 - The occasional need to reboot my phone to pair with the Core 2 was possibly due to me exceeding the recommended number of Bluetooth accessories connected to my phone. Soundbrenner was right! I shaved off a few pairs of smart glasses, speakers, watches, etc. and now I have no issues. Thank you again Soundbrenner!

-William M.

December 29, 2025
Unprompted review
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Reply from Soundbrenner

Thank you so much for this incredibly thoughtful review, William! It truly means a lot.

It is especially rewarding to hear how our products have supported you over the years, from Pulse to Core 2 and now Wave and Wave Pro. Your feedback about tactile timing, sound quality, and even the smaller accessories shows how deeply you engage with your tools, and that is exactly who we build for.

I also really appreciate your patience while sorting out the Pixel Pro pairing. Thank you for recognizing Ethan and Sara’s dedication. I am proud to work with a team that genuinely cares and takes the time to support musicians and creators properly.

Your words about human support in a digital world resonate strongly with us. That is something we care deeply about and will continue to prioritize.

Thank you again for your trust and continued support.

Best,
Florian Simmendinger
Founder & CEO, Soundbrenner

Rated 5 out of 5 stars

The customer service is phenomenal

The customer service is phenomenal!
MY local package carrier messed the delivery up 29 METERS from my door, package was never seen again. Soundbrenner took full responsibility for something they had absolutely no hand in at all, and send me a complete replacement immediately after the package was officially considered lost. Thank you Ethan from customer support :)

February 22, 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for the kind words, Thomas! It really means a lot to us.

I’m sorry you had to deal with that frustrating delivery situation, especially so close to your door. While it was out of our hands, I’m glad we were able to step in quickly and make sure you weren’t left without your order. Ethan will be very happy to see your shoutout.

We truly appreciate your trust and your support.

Best,
Florian Simmendinger
Founder & CEO, Soundbrenner

Rated 5 out of 5 stars

Wave IEM is very solid!

--Great customer service. Super fast with response time and they are very helpful.
--Wave IEMs: Initially I was disappointed with the bass response but after cycling through some of my own ear tips I found a great fit and it greatly improved the bass on all levels. The mid bass is punchy and quick while the sub bass does have good extension and provides enough of a satisfying rumble (I am a big hip hop and R&B listener so I need a little boom in my brain haha). The vocals are the star of the show in my opinion with a treble that hasnt presented harsh to me to this point.
--The cable is very compliant as well.

Overall great product. Ordered the Wave Pro IEM and I am very excited to get those given how good non-pro IEM has been.

February 22, 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for the detailed feedback, Damion! I really appreciate you taking the time to break down your experience.

You are absolutely right about fit making a big difference, especially when it comes to bass response. I’m glad you experimented with tips and found the seal that unlocked the low end properly. It is great to hear the mids and vocals are shining for you, and that the treble stays smooth without getting harsh. That balance is exactly what we aim for.

Also, thank you for the kind words about our customer service. That means a lot to the whole team.

We are excited for you to receive your Wave Pro. Given your impressions of the original Wave, I think you are going to have a lot of fun comparing the two.

Best,
Florian Simmendinger
Founder & CEO, Soundbrenner

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Rated 5 out of 5 stars

The company is very useful and have high-quality products

The company is very useful and their employees are very kind and respectful. Their products are very high-quality and do exactly what they say. I would suggest the IEM buds to anyone with musical experience or gaming or casual use.

February 14, 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for the kind words, Carson! It really means a lot to hear that you’ve had a positive experience with both our products and our team.

We’re glad the IEMs are delivering on their promise and working well for music, gaming, and everyday use. Your recommendation truly means a lot to us.

Best,
Florian Simmendinger
Founder & CEO, Soundbrenner

Rated 5 out of 5 stars

Great product and great support

I recently purchased a set of Soundbrenner Waves to take advantage of their Valentines Day Sale. I received them and unfortunately, there was a problem. The output was low and they had no bass response.
I sent a message on the website's support page and was replied to on a Saturday evening at about 5:30 pm, less than 24 hours. It was actually Valentines Day!

After a few email exchanges with Ethan to make sure I had set them up and was wearing them properly, we determined they were defective. Hey, it happens!
Within 2 business days, I had a new set and they blew me away. These are baseline IEMs and they sound incredible for the price point, especially at the sale price. I expected they would be because I have a Pulse wearable that is very well made and never had a problem with. But I really applaud the time Ethan spent to make sure I was satisfied with my purchase. I was also happy to know I wasn't going deaf!

February 15, 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for sharing this, Perry! I really appreciate you giving us the chance to make things right.

While it’s never ideal to receive a defective unit, I’m glad Ethan was able to troubleshoot quickly and get a replacement out to you without delay, even over Valentine’s Day weekend. Hearing that the new set blew you away and delivered the performance you expected, especially at the sale price, truly means a lot.

Thank you again for your patience, your trust, and for being part of the Soundbrenner community.

Best,
Florian Simmendinger
Founder & CEO, Soundbrenner

Rated 5 out of 5 stars

Wave Pro IEM earbudss

Found wave Pro IEM Buds to be all they are advertised to be. Sound quality is great. I am a sound engineer for my church and use them to hear what my singers are hearing in their IEM's.

February 12, 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for the great feedback, Jerry! It means a lot to hear that the Wave Pro is delivering on its promise—especially from a sound engineer. Knowing you trust them to monitor exactly what your singers are hearing is a huge compliment. We truly appreciate your support and the work you do behind the scenes to make everything sound its best.

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

Rated 5 out of 5 stars

Highly recommended

This headset is in a world of its own.
I purchased this to use with my PS5 as a replacement for my Turtle Beach Stealth Pro headset & I have not been disappointed.
The sound quality is excellent & the added microphone makes chats very clear.
I 100% recommend this headset to anyone & have even convinced friends to buy this product.

February 16, 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for the strong recommendation, Paul! I’m really glad to hear the Waves delivered that level of sound quality on your PS5 and that the mic is keeping chats crystal clear. Hearing that you’ve already convinced friends to grab a pair means a lot to us. We truly appreciate the support.

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

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Rated 5 out of 5 stars

I have two Wave IEM's from…

I have two Wave IEM's from Soundbrenner. The regular (black) and the Wave Pro (Dark Gray). The only way I can describe the IEM's are "Balanced". The sound? Balanced. The fit? Balanced. The attention to detail? balanced. It is a pleasure to use these in all my audio needs. Both the Wave and the Wave Pro are the best IEMs I have ever used. You will be happy with these if you buy them. Stick em' in your ear! And, ENJOY!

February 15, 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for this fantastic review, Gerald! I love the way you summed it up with one word: balanced. That’s exactly what we aim for in sound, fit, and overall design. It means a lot to hear that both the Wave and Wave Pro are the best IEMs you’ve used and that they’re serving you across all your audio needs. We truly appreciate the enthusiasm and support.

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

Rated 5 out of 5 stars

I don’t know if you have tried the…

I don’t know if you have tried the original wave ear monitors which by the way sound excellent! The only thing I didn’t like about the original wave is the cord. I think it’s a little too light. But again the sound is great! The wave 2 the cord is heavy duty! The spacer that comes on the cord makes them very nice. You tighten them as much as you like for a better fit. The highs mids and base on the wave 2 are really exceptional and high quality! They really suprised me in a good way! If you’re looking for some professional sounding ear monitors you need to seriously consider the wave 2 or the original wave for an extremely good price! I’ve had a lot more expensive monitors that didn’t sound any where near as good as these!

February 16, 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for this detailed comparison, Ty! I really appreciate you pointing out the improvements in the Wave 2 cable and fit system, as well as the exceptional highs, mids, and bass. It’s great to hear that even compared to much more expensive monitors, the Waves held their own or exceeded expectations. Feedback like this helps others understand the real-world differences between generations. We truly appreciate the strong recommendation.

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

Rated 5 out of 5 stars

I’ve been using the Soundbrenner IEMs…

I’ve been using the Soundbrenner IEMs for both music and gaming, and they honestly exceeded my expectations.

The sound quality is clear and well balanced. Bass is tight and punchy without overpowering the mids, vocals are crisp, and highs are detailed without sounding harsh. Everything feels clean and accurate.

For gaming, they perform really well. Footsteps, gunshots, and directional cues are easy to hear, which makes a big difference in FPS games. The positional audio feels precise and immersive.

They’re also very comfortable for long sessions, and the noise isolation helps block out background noise. The build quality feels solid, and the detachable cable is a great bonus.

Overall, amazing value for the price highly recommended for both music lovers and gamers.

February 2, 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for this detailed and balanced review! I’m really glad to hear the sound tuning, clarity, and comfort all delivered for both music and gaming. Your notes on tight bass, crisp vocals, and precise positional audio in FPS games perfectly capture what we aim for. It’s also great to hear the noise isolation and detachable cable add real everyday value. We truly appreciate the strong recommendation.

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

Rated 5 out of 5 stars

I had previously the first IEM’s that…

I had previously the first IEM’s that Soundbrenner offered and they were good and did the job but when I got the Wave Pro they hit it out of the park much better sounding than my more expensive IEM’s I’ve owned and the ease of use and rugged design are second to none best of the best number 1 in my opinion you need to check them out you will be just as impressed and pleased with the results and quality

February 8, 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for the continued trust, Ron! It means a lot that you’ve been with us since the first IEM generation and now feel the Wave Pro takes it to another level. Hearing that it outperforms even more expensive models you’ve owned, while delivering ease of use and rugged reliability, is exactly what we set out to achieve. We truly appreciate the strong endorsement.

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

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Rated 5 out of 5 stars

Outstanding product and exceptional customer support

I couldn’t be happier with my experience.

The Wave IEMs sound absolutely fantastic — clear, powerful, and extremely well balanced. The build quality feels premium, and overall they exceeded my expectations in terms of performance.

I did experience an issue first with an adapter and later with one earpiece. However, what truly impressed me was the customer support. The team handled everything with professionalism, speed, and genuine care. They guided me through troubleshooting, responded quickly, and arranged a warranty replacement without hesitation.

It’s rare to find a company that not only creates great products but also stands behind them the way Soundbrenner does. Their support made me feel valued as a customer.

Despite the small hiccup, I highly recommend both the product and the brand. Great sound, great service, and a team that truly cares.

— Hugo

February 13, 2026
Unprompted review
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Reply from Soundbrenner

Hugo, thank you so much for this incredibly thoughtful and generous review. It truly means a lot to hear that the Waves exceeded your expectations in sound, balance, and build quality. Even more importantly, I’m grateful that our team was able to support you quickly and professionally when issues came up. Standing behind our products and making sure our customers feel valued is something we take very seriously. Your recognition of that effort is deeply appreciated.

Thank you again for your trust, your patience, and your strong recommendation.

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

Rated 5 out of 5 stars

These are the best IEMs

These are the best IEMs! Absolutely on point! I can hear everything listening and playing to my favorite tunes. Great for mixing too. Thank you again Soundbrenner!

February 12, 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for the awesome feedback, Jeremiah! I’m really glad to hear the Waves are delivering across the board, from enjoying your favorite tracks to mixing with precision. That’s exactly the balance we aim for. We truly appreciate the support.

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

Rated 5 out of 5 stars

In Ear Monitors- A must have for any musician!

I purchased the in ear monitors and the USB-C to 3.5 mm jack to use with my i-Phone. Both are well made and have functioned exactly as described. Using the IEM's combined with the adaptor to play my music is a game changer and definitely highly recommended. It didn't hurt that the prices were great and reasonable so thanks Soundbrenner!

February 5, 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for the great feedback, David! I’m glad to hear both the IEMs and the USB-C adapter are working perfectly with your iPhone and delivering that game-changing experience. Knowing the build quality, performance, and value all hit the mark means a lot to us. We truly appreciate the recommendation.

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

Rated 5 out of 5 stars

If you haven't decide to get yours I…

If you haven't decide to get yours I can tell you , you are missing quality and best customers service experience. I just recently requested assistance with my product not only the customer was very personalized they went 200% to make sure My resolution was fast and to my satisfaction.

The company cares about you and that you are happy . Definitely best choice if you are looking good IEM.

Regards

February 12, 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for this amazing feedback! It truly means a lot to hear that both the product quality and the customer service experience stood out to you. We always aim to go the extra mile to make sure every issue is resolved quickly and personally, so knowing you felt that care makes all the difference. Thanks again for the strong recommendation and for being part of the Soundbrenner community.

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

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Rated 5 out of 5 stars

Amazing IEMs

The easy to navigate website and them showing genuine demos and reviews made the decision to purchase an easy one. As for the product itself it is the best IEMs I have used yet. Couldn't recommend them more! I haven't used click tracks or even tracked in a long time but these have made as easy as taking a hot knife to butter.

February 1, 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for the incredible feedback, Tyrson! I’m really glad our website, demos, and reviews helped you make a confident decision, and even happier to hear the IEMs are the best you’ve used so far. Knowing they’ve made tracking and working with click feel effortless again is exactly what we hope for. We truly appreciate the recommendation.

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

Rated 5 out of 5 stars

Great product...even better Customer Service!

As a young drummer my focus was Jazz and Rock, playing in bands and competitions. That was a great time in my life. Fast forward to two years ago, I decided to get back into music and purchased a Roland VAD507…what a great decision as Roland makes a solid product.

Practicing with my Bose and Sony ANC headphones was great, though the bulk bothered me a bit. Enough for me to try something new.

While researching in-ears, I came across a deal from Drumeo and figured why not? They were ok, though I didn’t have anything from which to compare. I could never really get them to fit just right. Sound was fine, just not like headphones (duh!).

I continued researching for a better fit and sound. That’s when I came across Soundbrenner’s Wave in-ear’s. At the time, they were offering a respectable discount, and reviews from various sites and musicians came back positive.

Bottom line, they sound great and fit better than my pair from Drumeo. In the end, I decided to keep both pairs as I figured having redundancy would be prudent.

Now that Soundbrenner released their Wave Pro model, I can’t wait to try them and compare. I’m optimistic based on the original Wave and will be looking to see if the pro model will sound better (for the money) and still be as comfortable to wear for long sessions!

Lastly, I had few questions after my purchase and Ethan in customer support was very responsive. We shouldn’t be surprised by good customer service (my experience with Ethan) as that should be the standard…but nowadays we all have an unfortunate story or two.

To be continued…

January 11, 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for this thoughtful and personal review, David! I love the journey from your early jazz and rock days to getting back behind the kit. It’s great to hear the Waves delivered the fit and sound you were looking for, especially after trying other options, and that they’re comfortable enough for long sessions. I also appreciate you highlighting Ethan’s responsiveness. You’re absolutely right, great service should be the standard, and we work hard to live up to that. We’ll be excited to hear your thoughts if you decide to try the Wave Pro.

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

Rated 1 out of 5 stars

I’m planning on giving you a large…

I’m planning on giving you a large unfavorable write up. In good fate I bought this product followed all the rules and have been turned down 3 times for refund when I they didn’t fit my ears in one days time What bad ethics

January 15, 2026
Unprompted review
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Reply from Soundbrenner

Robert, we’ve reviewed your case internally and can confirm that we responded to multiple return requests since December but did not receive any replies from your side. We always aim to resolve situations fairly and within our return policy, and we’re still open to helping if you’d like to continue the conversation. Please reach out to support@soundbrenner.com so we can move this forward properly.

Best,
Florian Simmendinger
Founder and CEO of Soundbrenner

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