Sound Of Sleep UK Reviews 

36
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Fast delivery, good quality product. Could do with more variety of natural sounds.

Company replied

Rated 4 out of 5 stars

Arrived quickly. Easy to use. And even though I was sceptical, it actually works - I’m dropping off to sleep much easier now, but the noise isn’t annoying, which is what I was worried about. The only... See more

Company replied

Rated 4 out of 5 stars

I was dubious about this company at first because my purchase email never got sent to me so I thought I'd Been scammed, ended up in spam. The company reps corrected the issue and communication was... See more

Company replied

Rated 3 out of 5 stars

The sounds are not distinct enough. Huge overlap. For example the sounds to sooth a baby “Aviary” has water drowning out bird song! There is no wind sound choice. Rain in a tropical forest would... See more

Company replied

Company details

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Written by the company

We provide our customers with the best sound and white noise machines imported from the USA. We are the official UK distributors of the LectroFan and Sound+Sleep product ranges. We pride ourselves in our quick delivery times and excellent customer support.


Contact info

4.2

Great

TrustScore 4 out of 5

36 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.2

All reviews

(36)

6 reviews in the last 12 months

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Rated 4 out of 5 stars

Good service

I was struggling to find the right cable for my Lectrofan but found it here. I received the cable very quickly. The only issue was that I didn't get an order confirmation email (I checked spam etc).

September 29, 2023
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Reply from Sound Of Sleep UK

Thank you for the kind review. We have had several issues with email on the site, I will make sure this gets resolved.

Rated 5 out of 5 stars

I like the professionalism of it

I like the professionalism of it, it is really relaxing. I bought Lectrofan and Lectrofan Evo and Sound and Sleep SE. I use them for different things in different parts of the room and they all work well together. One near the door, as a distraction, from outside noises and inside, one on the office table and Sound and Sleep SE on the coffee table for relaxation and therapy time. I am still learning how to use them, it seems to have a sound detector on it so when, you talk loudly or a louder noise comes in, it distracts you too, I was surprised. I found customer services to be very helpful and honest, so I was able to make my own mind up in the end and what was right for me. I’m glad I’ve tried them. They were all packaged professionally, although I have too many plug sockets from all the way around the world that I probably won’t need, if there was a way of condensing it down, that would be better. Thank you.

June 15, 2023
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Reply from Sound Of Sleep UK

Thank you for your kind words and in-depth review, it is greatly appreciated! Thank you for choosing to shop with Sound Of Sleep UK.

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Rated 5 out of 5 stars

Before ordering a cable

Before ordering a cable, I asked a few questions by email, which were promptly answered. Thank you.

May 21, 2023
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Reply from Sound Of Sleep UK

Thank you very much for your review!

Rated 5 out of 5 stars

Great customer experience

The products I wanted were in stock.
I didn't have to pay postage and packaging.
The products arrived in good time and we're well packaged.
Good communication.

May 11, 2023
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Reply from Sound Of Sleep UK

Thank you for fantastic review and for taking the time to leave write it.

Rated 4 out of 5 stars

It actually works!

Arrived quickly. Easy to use. And even though I was sceptical, it actually works - I’m dropping off to sleep much easier now, but the noise isn’t annoying, which is what I was worried about. The only reason I haven’t given 5 stars is because if I’ve changed the noise by accident, I have to go through all the different noises and volumes and try to work out which one I used previously- it would be so helpful if each one was numbered and could be selected that way. But it really is good!

May 9, 2023
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Reply from Sound Of Sleep UK

Thanks for the lovely review!

Rated 2 out of 5 stars

Shipped but not delivered; Refunded

Seller used Royal Mail for delivery but after a month the item had not arrived. It was not delivered and was ultimately returned to the seller by Royal Mail.

I received a full refund for my purchase so will consider the matter resolved.

April 11, 2023
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Reply from Sound Of Sleep UK

Hi Max, I'm really sorry to hear your sound machine wasn't delivered. I've checked our email and can't find any complaints from you? Please send us an email and we can sort a refund or replacement for you. Kind regards, Morgan

Update on 6th June. I had been in touch with you on the 11th of May to which you responded, however you didn't reply to my last email on the 12th of May. Communication works both ways.

I will issue a refund now that the unit has been returned. Kind regards, Morgan

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Rated 5 out of 5 stars

Great service …

The ordering was a very easy process with a prompt delivery. This white noise device is for my dad’s chronic insomnia which he’s had for over 50 years due to tinnitus, it’s not a miracle cure but he has had a few nights so far with approximately 3-4 hours of unbroken sleep which is a big improvement for him.

April 13, 2023
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Reply from Sound Of Sleep UK

I am happy that your white noise machine is helping your dad. Thank you for your kind words and taking the time to leave a review.

Rated 5 out of 5 stars

Miraculous life changer

I now have 3 Lectrofans & 1 Lectrofan Evo. In my bedroom I use 2 Fans, one set to "Attic Fan" & the other to White noise "Brown". These gadgets are LIFE CHANGING. I have noisy/but nice neighbours & once I got used to a tolerable Lectrofan volume (1 week) I now have 6/7 hours slumber. I bought my first one about 5 years ago. Used it every night without a glitch. More people should be made aware these gadgets.

May 2, 2023
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Reply from Sound Of Sleep UK

What an incredible review, thanks so much for taking the time to leave it. The LectroFan is our favourite, really simple and highly effective! Thanks again for shopping with Sound Of Sleep UK!

Rated 5 out of 5 stars

It works! My sleep has improved!

This is a simple to use, effective noise cancelling device. It is very easy to use. It works too! My very light sleep is not as disturbed as it used to be! I am grateful.

May 2, 2023
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Reply from Sound Of Sleep UK

We're really happy to hear you are enjoying your sound machine. Thank you for taking the time to leave a review!

Rated 4 out of 5 stars

I was dubious about this company at…

I was dubious about this company at first because my purchase email never got sent to me so I thought I'd Been scammed, ended up in spam. The company reps corrected the issue and communication was good after that. I'm pleased with the product although quite pricey.

December 16, 2022
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Reply from Sound Of Sleep UK

Thank you for taking time to leave a review it is greatly appreciated. The email issue has now been moved to the top of our list to get sorted. I am happy you are pleased with the product.

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