Sounds Heavenly Reviews 

169
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge and helpful advice, often guiding them to the right solutions for their audio needs. Many reviewers highlight the high quality of the products, particularly the cables, which are described as excellent, premium, and effective in improving sound clarity. The service provided is frequently noted for its efficiency and the ability to solve complex connection issues, making vintage equipment work seamlessly with modern setups. People appreciate the personalized approach and the invaluable resource the company offers for B&O owners, ensuring their systems run perfectly.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the fantastic quality of cables and other... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising a staff member for their excellent... See more

Quality

People report positive experiences with quality, consistently praising the fantastic and excellent quality of... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent and top-notch,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Where do I start purchased a 7 55 mk 2 tv ( with code) 6 weeks ago and spent a month trying to work out controls,set up,sound,picture etc etc, obviously i' m no Einsteine!!. Rolling forward 5 weeks... See more

Company replied

Rated 5 out of 5 stars

Heard about Sounds Heavenly from a comment/recommendation on TikTok. I emailed Steve and he gave me all the advice and recommended the lead I would need. Ordered the lead, arrived on time, quality... See more

Company replied

Rated 5 out of 5 stars

Steve responded straight away to my questions about which cables were suitable for my HiFi system. The cables arrived within a few days and are perfect. They have cured a horrible earth hum and I now... See more

Company replied

Rated 5 out of 5 stars

Slightly tricky problem connecting a new, cheapo amp to a pair of Beolab 3 speakers. Excellently and patiently managed by Steve, attention to detail and excellent service for a relatively small deal.... See more

Company replied


Company details

  1. Cable Company

About Sounds Heavenly

Written by the company

WELCOME TO SOUNDS HEAVENLY!

We produce specialist audio cables and accessories for Bang & Olufsen, Naim, Quad, Meridian and many other high end audio systems.

If you need any assistance finding the right cables for your needs, please get in touch using our contact form for help and advice.

Sounds Heavenly was established in 2004 by Steve Marriott, who still manages the company on a daily basis. Sounds Heavenly has grown to become the UK's leading independent manufacturer of cables for Bang & Olufsen audio systems, supplying to customers and businesses worldwide.


Contact info

4.9

Excellent

TrustScore 5 out of 5

169 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(169)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best service ever

Dear (future) customers,

I have never experienced such a truly profound extreme service in every way Steven provides to his customers. His replies to emails are immediate and very pro active. If you have request and it’s possible he will execute it for you. He also gave me free advise about my B&O equipment. The quality of his products is without any question. Above all he was very kind and friendly and didn’t force anything. I wish a lot of more business were on his level. Keep on working what you do Steve. My compliments.
Siert Klunder
The Netherlands

June 3, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thanks Siert, really pleased to have been able to help. Kind regards, Steve.

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Rated 5 out of 5 stars

Very good support

Very good support. The cables solved my problems and have a very good quality. Highly recommended!

June 10, 2024
Unprompted review
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Reply from Sounds Heavenly

Thanks for your kind words, glad the cables resolved the issues for you!

Rated 5 out of 5 stars

Fantastic knowledge basis and quick support

I have recently been struggling with getting our Beogram 5500 Phono operational with the AMP that i have.
However after contacting Sounds heavenly, Steve was quick to respond with advice regarding the approach to ensure compatibility. Following his advice and purchasing via Sounds heavenly, I received the pre amp and cables quickly & even providing support to get it operational.

Just a fantastic and easy/no hassle service.

Thank you again.

June 5, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thanks for your purchase, I'm pleased to have been able to help you to get your music playing!

Rated 5 out of 5 stars

Great people to do business with

The business owner took the time to speak to me personally. The breadth of knowledge was incredible. Very polite and competent as well as being a lovely chap.

May 30, 2024
Unprompted review
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Reply from Sounds Heavenly

Thanks for your kind words, I'm always happy to help with any questions!

Rated 5 out of 5 stars

Great service from Steve

Great service from Steve. Order arrived safely and on time. I will recommend and come back again should I need similar. Appreciate your help.

May 28, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thanks, really pleased to hear that everything arrived quickly!

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Rated 5 out of 5 stars

Steve is your man!

Steve is your man!

Simply you pay for what you get.

Great leads and above all else, great service, arrived next day!
Who needs Amazon when you've got Steve! Ha!

May 14, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thank you, glad to hear that everything arrived quickly! I'm always happy to help with connection advice, which is something that Amazon can't offer ;-)

Rated 5 out of 5 stars

Top Service and Advice

Steve was super helpful helping me find the correct leads to get my Bang and Olfsen Cd working with my speakers we also help me set up the system correctly he is super quick to reply to email even on a sunday!!!
5 stars

May 14, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thanks for your kind words, glad to hear that all is working well!

Rated 5 out of 5 stars

Super cables

Super cables, always working, high quality redendering and fast delivery.
Steve is also super helpful for info/setup/B&O config options.

Highly recommended

May 8, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thanks for your kind words and for your purchase, I'm pleased to hear that you are happy with the cables!

Rated 5 out of 5 stars

STEVE TOOK THE TIME TO HELP ME BUY THE…

STEVE TOOK THE TIME TO HELP ME BUY THE CORRECT SPEAKER AND ALEXA CONECTIONS
A NICE GUY....
ALL ARRIVED IN A FEW DAY..
WELL DONE A PLEASURE TO CONDUCT BUSINESS
WITH YOU
TRICIA

April 24, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thanks Tricia, glad to hear that all is working well. I'm always happy to help with any connection questions! Kind regards, Steve.

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Rated 5 out of 5 stars

Great products

Great products, great prices, great communication and the best knowledge on Bang olufsen products. Highly recommend 👌

April 29, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thank you!

Rated 5 out of 5 stars

Thanks for outstanding service

Thanks for outstanding service. Powered cable kit arrived promptly, securely packaged with clear instructions. Quality looks superb. Literally plug & play. Took a couple of minutes to install and brought the B&O speakers back to life instantly, driven directly from Sony smart TV. Simple, good quality value for money solution.

April 12, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thanks for your purchase, glad to hear that all is working well!

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Rated 5 out of 5 stars

Steve is knowledgeable and helpful

Steve is knowledgeable, kindly and ready to discuss the nitty gritty of an installation. In my case, I was attempting to connect some older, good-looking B&O analogue Masterlink equipment (Beocenter 2) to a newer digital Netlink B&O Beovision 11 TV. Duh! Denmark central had their eyes set on sale of a new TV to me whereas I wanted to keep the older vibe and my bank balance intact. Steve suggested some solutions and, although I didn’t buy anything from him, it was a pleasure to discuss the issues.

December 8, 2023
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

I'm glad to have been able to help you keep your B&O system working, thanks for your kind words!

Rated 5 out of 5 stars

Best customer service

Contacted B&O for support connection speakers to an old B&O stack system. They couldn’t help but pointed me in the direction of Sounds Heavenly. Steve talked me through what cables I needed which arrived very quickly and he also walked me through exactly what I needed to do. I now have an amazing system. Would highly recommend !

March 2, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thanks for your kind words, really happy to have been able to help!

Rated 5 out of 5 stars

Steve

Steve, thanks for the help with my setup! It’s working great now. If you want good advice using B&O products don’t look further, ask Steve.

March 1, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thanks for your kind words, glad to hear that all is working well!

Rated 5 out of 5 stars

Brilliant service

Very helpful and Steve is full of technical knowledge.

His suggested leads work well and he gave good guidance on the connections on my ancient Beomaster 5000

February 26, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thanks for your purchase and for your kind words, glad to hear that all is working well!

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Rated 5 out of 5 stars

Replacement package sent ASAP

The original package got lost by the post office, but after a quick email, Steve sent me a pair of new replacement cables that came within a week, no additional charge! Great service and communication. Thanks Steve!

February 16, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Sorry about the delay to your delivery, thank you for allowing me to resolve the issue for you.

Rated 5 out of 5 stars

Couple weeks ago purchased one of the…

Couple weeks ago purchased one of the cables for £59 for my non bang&olufsen system . Proper advice given , fast response times. Fantastic service and very fast delivery.

February 3, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thanks for your kind words, I'm pleased to hear that you are happy with the products and service received!

Rated 5 out of 5 stars

I do like music

I do like music. I like it a lot and have a very eclectic collection. But for nearly thirty years I have only played cd's. I have a B&O system which is twenty five years old but fantastic, sound as well as still looking ahead of it's time. I was recommended to contact Steve at 'Sounds Heavenly' so that I could connect a turntable and play vinyl. Steve, answered all my questions supplied a pre amp and a lead . It works perfectly! After years of being told that it was not possible I am now listening to REAL sound once again. Thank you Sounds Heavenly. Tony.

February 12, 2024
Unprompted review
Sounds Heavenly logo

Reply from Sounds Heavenly

Thanks Tony, glad to hear that all is working well!

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