Sound Shoppe NYC Reviews 

305
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 144 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast shipping times and the incredible selection of unique, hard-to-find boutique guitar effects pedals. Many buyers also highlight the secure, careful packaging and the exceptionally helpful, professional service consistently provided by the team. Though some reviewers experienced minor issues or needed small adjustments with their initial orders, they still appreciated the overall transaction. Most people remain extremely eager to purchase gear again because of the reliable communication and exceptional product availability. People continually note that finding such specialized musical equipment makes shopping here worthwhile.

What people talk about most

Product

People report high satisfaction with the product offerings, highlighting an exceptional and unique selection... See more

Delivery service

Reviewers express great satisfaction and appreciation regarding the delivery service. Consumers consistently... See more

Service

Clients share positive opinions on service, highlighting how helpful, professional, and informative the staff... See more

Order

Consumers find ordering to be a very positive and seamless experience, highlighting quick turnaround times... See more

Customer service

Customers report positive experiences with customer service, noting that support is genuinely helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt shipping, well packed, great pedals. One of the few places — if not the only — that ever has Ezhi & Aka pedals in stock. The Double Tape T is an amazing pedal for all of the craziness it can b... See more

Company replied

Rated 5 out of 5 stars

Sound Shoppe had the pedal I could find at no other US vendor. It allowed me to complete my David Gilmour pedalboard build. The Pedal sounds fantastic! Delivery was surprisingly quick. Sound Shoppe wi... See more

Rated 5 out of 5 stars

Quite satisfied with my transaction and intend to come back and purchase more gear. When I checked out on my purchase, I inadvertently had an old address selected in the payment system. Did not notice... See more

Rated 5 out of 5 stars

Sound Shoppe NYC has an awesome selection of guitar pedals, and I was especially impressed by their variety of FTelettronica pedals — a brand I’ve been trying to find a U.S. distributor for quite some... See more

Company replied


Company details

  1. #11 of 114 best companies in Electronics Store

Written by the company

Curating Pedals. Celebrating Innovation.

Happiness Guarantee

30 day Returns

You are welcome to return any item for any reason within 30 days after delivery. If there's a malfunction, return shipping's on us.

Contact info

4.9

Excellent

TrustScore 5 out of 5

305 reviews

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Asks customers to review

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4.9

All reviews

(305)

130 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely amazing customer service

Absolutely amazing customer service! Quick responses, super friendly, and genuinely cares about customers. arrived fast and perfectly packaged. Shopping here was a breeze—highly recommend this store to everyone!

May 7, 2025
Sound Shoppe NYC logo

Reply from Sound Shoppe NYC

Thank you Carlos! I DO CARE. Glad it shows. -D

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good communication.

May 12, 2025
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Reply from Sound Shoppe NYC

Thank you sir! -always a pleasure, -Dave

Rated 5 out of 5 stars

Highly recommend!

I'm honestly not sure if they have a brick & mortar shop you can go to or if they just do online sales, but I have absolutely no complaints at all! Great place if you're looking for guitar gear, particularly Boutique or uncommon pedal brands. Shipping was super fast and the price was perfect! Highly recommend!

May 7, 2025
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Reply from Sound Shoppe NYC

Hi Benjamin! We're just online at the moment but you never know! Thank you for the kind words. -hope to see you again soon.
-Dave

Rated 5 out of 5 stars

Great price, fast delivery internationally

I ordered a UA Heavenly pedal. The price was the best I could find online and the delivery time from NYC, USA to Brisbane, Australia was only a few days. Great service.

May 4, 2025
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Reply from Sound Shoppe NYC

Sweet! We're using UPS Worldwide now, it's pretty much anywhere in two or three days! -Dave

Rated 5 out of 5 stars

Sound Shoppe NYC is next level!

My experience was one of the greatest I could ask for! Sound Shoppe NYC is the most unique and has a diversity of gear from different countries. A+ shipping, customer service and is a no-brainer when it comes to buying from here. An automatic 5 stars for Sound Shoppe NYC!

April 22, 2025
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Reply from Sound Shoppe NYC

I think I'm blushing. Thanks You! -Dave

Rated 4 out of 5 stars

The shop and Dave himself were great

The shop and Dave himself were great as a first time shopper and gave a a great experience all the way through!
Unfortunately, the pedal I received was malfunctioning but I wouldn't blame that on the shoppe itself. Overall, I would make another purchase here when the right pedal comes along!

April 16, 2025
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Reply from Sound Shoppe NYC

Thank you Miguel for understanding.
With my apologies, you have been refunded.
Please let me know if there's anything else we can do for you?
-Dave

Rated 5 out of 5 stars

Sound Shoppe is a professional and…

Sound Shoppe is a professional and convient place to shop for musical instruments.

Their selection was great. They have many brands that other stores don't carry. They shipped my order promptly. It was packaged well and arrived in perfect condition.

April 22, 2025
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Reply from Sound Shoppe NYC

Glad to hear it! Thank you very much for the positive feedback. -Dave

Rated 5 out of 5 stars

Interesting selection

Interesting selection, fast shipping, nice packing and a very kind personal note!

April 16, 2025
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Reply from Sound Shoppe NYC

Thanks Jonathan! We're glad that you're happy. -Dave

Rated 5 out of 5 stars

great company

great selection. great communication to let me know how far out my delivery was. everything was packaged well. will definitely be shopping here more!

April 14, 2025
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Reply from Sound Shoppe NYC

Thanks Patrick! We look forward to seeing you again :) -Dave

Rated 5 out of 5 stars

Fantastic service and seller…

Fantastic service and seller communication, excellent prices, quick despatch and (international) delivery!

April 12, 2025
Sound Shoppe NYC logo

Reply from Sound Shoppe NYC

Thanks Nick! We're trying to use expedited international shipping now. I'm glad it's working out! -D

Rated 5 out of 5 stars

Top notch

Fast shipping. Incredibly friendly and helpful. Love this shop!

March 31, 2025
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Reply from Sound Shoppe NYC

Thanks Troy. Feel free to write if you need me. Dave@soundshoppe.nyc

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