Soundtools Reviews 26

TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Well I set up an account and then choose to start a playlist promo. I select the option for PayPal and agree to the terms. Then when I hit SUBMIT it’s a dead link (nothing). I use IOS. Definitely a wa... See more

Rated 1 out of 5 stars

Do not order from this site, even though the website seems to be in working order! The order I placed online never arrived. All my emails were ignored, my phone calls always went to voicemail and wer... See more

Rated 5 out of 5 stars

I tracked down SoundTools when I became interested in an Antelope Audio Master Clock. Right from the start, Andrew was most helpful and answered all my questions. I subsequently ordered an Antelope Au... See more

Rated 1 out of 5 stars

I'm pretty sure this guy has disappeared off the face of the earth. No reply to emails and calls go straight to voicemail. Still waiting on a Paypal refund.

Company details


Contact info

1.5

Bad

TrustScore 1.5 out of 5

26 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

UNABLE TO PAY FOR PROMOTION

Well I set up an account and then choose to start a playlist promo. I select the option for PayPal and agree to the terms. Then when I hit SUBMIT it’s a dead link (nothing). I use IOS. Definitely a waste of time for absolutely nothing

September 25, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

DO NOT ORDER

I'm pretty sure this guy has disappeared off the face of the earth. No reply to emails and calls go straight to voicemail. Still waiting on a Paypal refund.

August 11, 2016
Unprompted review
Rated 1 out of 5 stars

Has Soundtools gone bust?

Do not order from this site, even though the website seems to be in working order! The order I placed online never arrived. All my emails were ignored, my phone calls always went to voicemail and were never returned Fortunately paypal eventually refunded the money I spent.

August 6, 2016
Unprompted review
Rated 5 out of 5 stars

Very Highly Recommended

I tracked down SoundTools when I became interested in an Antelope Audio Master Clock. Right from the start, Andrew was most helpful and answered all my questions. I subsequently ordered an Antelope Audio Isochrone OCX which is now giving excellent results in my system. If you value first class sevice, I suggest you try SoundTools Ltd.

September 4, 2015
Unprompted review
Advertisement
Rated 5 out of 5 stars

Professional, efficient and friendly

I recently bought a pair of "not so easy to find" monitors. Sound Tools had them in stock and at a fair price. Had an excellent support from Andrew, post sale too, with prompt and thorough replies. Speakers were shipped few hours after the clearing and I even had the chance to share my first listen impressions. Definitely, from now on, one of my go to dealer for quality audio gear.

June 23, 2014
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great transaction

I ordered from the US, everything went super smoothly. Quick delivery, great communication, couldn't ask for more. Thanks!

April 28, 2014
Unprompted review
Rated 5 out of 5 stars

Very helpful crew!

We used SoundTools for the first time recently and it's definitely not going to be the last time! Very helpful customer service, seamless ordering even from abroad and delivery was safe and sound.

April 20, 2014
Unprompted review
Rated 5 out of 5 stars

Smooth customer service, swift delivery

WEB-Shopping at Soundtools UK seems totally recommendable. Their customer service is detailed and informative. There was a slight delay on behalf of Paypal in clearing the payment, but I was informed of this immediately. Delivery came as expected. Now enjoying my new toys :)

March 23, 2014
Unprompted review
Advertisement
Rated 5 out of 5 stars

Good Company, good sales!

Great service! Communicating consistently, fast and safe delivery.
The price is the lowest that I can find and the quality is excellent!
International shipping makes me get what I want.
They also helped me to save some shipping cost by remove some useless things to reduce weight.
Thanks a lot!

March 19, 2014
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look