While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Online department store featuring discount furniture, clothing, jewelry, appliances, camping & hunting gear, electronics and more. Shop today's biggest brands like Whirpool, Bushnell, and Samsung! If our store doesn't have what you're looking for, reach out, and we will source it for you. Nothing beats wholesale prices and great customer service.
195 Galena St, 89820, Battle Mountain, United States
I ordered 2 bistro Tables back on 4/13/22 it is 6/7/22. I have emailed, called a few times and no one has replied or answered my calls. I called today and the number i had for contact is not in service. WOW!!! If you are still around please do right by your customers and either finish the sell or refund us. Just in case i miraculously get a reply my order number is 1421179.
Hi are you still in business. I had an order last October that was never received and I’ve been attempting to contact every way possible. I even call Splitit who I used for payment and they said they couldn’t help because they couldn’t reach you
For the last 3 days I have tried to find out why my order has not even been "fulfilled" I have tried online chat several times, no response except "sorry we missed you" Called and after a long wait I got an instruction to leave message which I did, no response. I have emailed 3 times, no response. Money was taken out of my account days ago. Next step BBB and my bank!
I've tried to reach customer service. To absolutely no avail. Phone calls, email, online chat, email; nobody's gotten back to me.
Would not give a delivery date or time when ordering and their chat BOT is useless.
I can not get a reply. I want an update of when my product is shipping.
2 weeks and no answer. Wish I could leave less than 1 Star
Reply from Source2Home
Hi Ko, First and foremost, thank you for your feedback! We're always looking to improve and your review has provided powerful insight to a process that needs work. It appears you selected our financing option at checkout. This option lets our customers confirm their order, putting the products selected on a 72 hour hold, giving them time to then apply for the amazing 180 days same as cash financing we offer. However, it does not charge you, or impose any obligation when submiting an order this way. Until a customer completes the application and is approved, there is no obligation to pay. Even then, customers have 45 days to enjoy (or return) their purchase before their first payment is due! :) If the application is not completed, the order is simply cancelled after the 72 hour period. We apologize for the inconvience and will try to make this more clear for customers moving forward!
This rating is largely for the responsiveness of Home2Source's customer service moreso than the product I purchased. I purchased a natural wood sideboard thinking that the natural wood would make it sturdier than particle board. Unfortunately, the company does not connect all its wood pieces with screws but rather glue? Consequently, the pieces were considerably misaligned and the product is not nearly as sturdy as I would expect for the price.
However, when I reached out to Customer Service, they were very apologetic and responsive. I feel like we came to a fair resolution and genuinely believe that they are committed to the value of their products.
I will be a repeat customer, despite an initial questionable experience. Bad products can come from any site, but how a company's customer service responds speaks more to its value than one product. Home2Source proved itself worthy of a second chance.
Excellent customer service They are really responsive and ensure that you feel at ease! Thank you for your excellent service.
I'm enjoying the app so far. So many products
Very bad, I have not received my 6 drawer dresser could not get thru to anyone now closed till Monday I need my money back that I put down or the six drawer dresser I was shown in picture.
Reply from Source2Home
Hi Esther,
We're sorry to hear that you had a negative shopping experience. We're happy to refund the purchase or ship you the correct item! Of course there is a process we must follow for such things. Our phone lines may be closed over the weekend, but you can submit a return/refund request 24/7 at https://source2home.returnscenter.com/ or contact support via email at support@source2home.com Hope this helps!
My living room furniture set finally came and I am so in love with it! Big thanks to the team here who recommended the set to me. I love everything!
Great site, customer service representatives are polite and courteous. Lots of great deals and interest free as well as low interest financing options for bad credit.
My wife and I have been looking around the internet where we can buy a good quality furniture set for our living room. Good thing we found source2home! We are very satisfied with all our purchases! Highly recommend to everyone!
Source 2 home is a great company to buy from. They have a wide variety of products to choose from, pricing is fair, and they are very easy to work with. I would recommend to give them a try!
The chat support agent was super helpful! Thanks for helping me pick out a mattress
Customer support was very helpful and friendly. This company seems very genuine and trustworthy, I will be shopping here again!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
