Lost Parcel, Zero Help My parcel never arrived - Evri has had it as out for delivery for days and I can’t get help from anyone. No response from Sous Chef, no help from the courier, and I’m lef... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They do stock an amazing range of brilliant produce, but like some other reviewers I was caught out by the seeming opacity of their reward scheme. Having spent a good deal of money of several years I... See more
Company replied
Bought a 24 piece dinner set ordered as individual items, I was able to choose a Sunday delivery free of charge and it arrived really carefully and thoroughly packaged. One of the bowls was missing (h... See more
Company replied
I have used Sous Chef now a few times and I will continue to do so. The product is second to none. Really amazing quality. Delivery is prompt and very carefully packed, so nothing can get damaged dur... See more
Company replied
4.0
Great
367 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Amazing exciting and useful items…
Amazing exciting and useful items offered on this website! I have purchased several different things both for me and friends. Service is professional and quality products.
December 1, 2025
Unprompted review
Reply from Sous Chef
Hello Patricia,
Thank you so much for your amazing review! We’re so happy to hear that you’ve enjoyed our products and found them useful for both yourself and your friends. Your kind words about our service truly mean a lot to us.
Happy cooking!
Lucy
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Absolutely amazing,less than 24hrs…
Absolutely amazing,less than 24hrs after placing order delivered on time. Brilliant highly recommend.
December 22, 2025
Unprompted review
Reply from Sous Chef
Hello Paul,
Thank you so much for your kind words! We’re thrilled to hear your order arrived so quickly and that you had a great experience. Your recommendation means a lot to us!
Wishing you a happy festive season!
Lucy
Not great
Be aware they use EVRI for their "free delivery". Otherwise, they let you choose other couriers with expensive delivery prices. They don't accept returns of food items if you change your mind, only if they are faulty.
December 19, 2025
Unprompted review
Reply from Sous Chef
Hello Maria,
Thank you for taking the time to leave your feedback. We understand how delivery options and returns matter when ordering online, and we’re sorry if this caused any frustration. To clarify, our free standard delivery via Evri is one option, which is displayed at the end of checkout so you can select it. We also offer other couriers, such as DPD next day delivery, for those who prefer - this is free for orders over £100 to most postcode locations.
Unfortunately, for reasons of hygiene and safety, we can’t accept returns of food, other perishable items, or earrings for pierced ears unless they’re faulty or not as described. We know this can be disappointing, and we’re truly sorry for any inconvenience this causes.
We really appreciate your feedback and will continue to look for ways to make ordering with us as clear, easy, and enjoyable as possible.
Best wishes,
Lucy
Why at Christmas is it sent in a giant…
Why at Christmas is it sent in a giant box with sous chef on the side. Cheers
December 20, 2025
Unprompted review
Reply from Sous Chef
Hello Tim,
Thank you for your feedback. All of our parcels are sent in our beautiful Sous Chef boxes, which we use to help protect the contents and make the unboxing experience special. We hope everything arrived safely, and we apologise for any inconvenience caused by the size of the box.
We hope your recipient enjoys what’s inside! With thousands of unusual ingredients and products, there’s always a little element of surprise.
Thank you again for taking the time to share your thoughts and wishing you a happy festive season!
Lucy
Reply from Sous Chef
Hello R Boakes,
Thank you so much for your kind words. We’re really glad we could help and that you had a positive experience with our team. Your feedback means a lot to us, and we truly appreciate your support.
Happy cooking!
Lucy
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I ordered from this company 2 times in…
I ordered from this company 2 times in one week
Paid for next day delivery
Waited in as I needed the items for Christmas presents
They never arrived
The products are great but do not rely on them being delivered
December 20, 2025
Unprompted review
Reply from Sous Chef
Hello Mr Hett,
We’re really sorry to hear about your delivery experience, though we’re glad you enjoyed the products themselves!
Thank you so much for your patience while we made sure your order reached you in time for Christmas and followed up closely with the courier to get everything sorted. We’re happy we could resolve this with you directly and hope it made things right.
Wishing you a wonderful festive season!
Lucy
What an amazing company
What an amazing company , when their delivery company failed to deliver the package , they immediately stepped up and replaced it free of charge and shipped the replacement by next day delivery as it was a present. They went above and beyond and top class products as well
December 16, 2025
Unprompted review
Reply from Sous Chef
Thank you so much for taking the time to leave such a wonderful review. We’re truly delighted to hear that you were happy with how the situation was handled and that the replacement arrived in time for the gift.
Customer care is extremely important to us, so it means a great deal to know that our efforts made a difference. We’re also very pleased you’re enjoying the products themselves.
Thank you again for your kind words and support - it really does mean a lot to the whole team.
Best wishes,
Lucy
One of my favourite place for cooking geeks
One of my favourite place online to buy ingredients and various kitchen equipments. As a long-term regular customer, I automatically go to Sous Chef when I need to find new ingredients or top up existing ones, especially those that I can't find in the supermarket. And the few times I've had to deal with the customer service team, it was excellent.
There are times where I wish they had more of a variety for certain kitchen accessories like chef's knives. But the ingredients are what matters to me more.
Great site for the kitchen/cooking geeks out there.
December 5, 2025
Unprompted review
Reply from Sous Chef
Hello Ahmed,
Thank you for taking the time to leave such a detailed review. It’s great to hear that Sous Chef continues to be your go-to for ingredients you can’t easily find elsewhere, and that our customer service has been helpful when you’ve needed it.
We really appreciate your honest feedback on our kitchenware range. If there’s a particular chef’s knife you’re after, feel free to drop us a message - we’d be happy to recommend something or pass your suggestion along to our team.
Thanks again for your continued support, and happy cooking!
Best wishes,
Lucy
Great customer service
Great customer service, emailed me back very quickly and very helpful, thank you
December 4, 2025
Unprompted review
Reply from Sous Chef
Hello Lucy,
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that you found our customer service quick and helpful. Your kind words really mean a lot to the team.
Thank you again for your support!
Best wishes,
Lucy
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All round good eggs
Super fast delivery and fantastic customer service (when items from their suppliers aren’t up to scratch). Would highly recommend.
October 16, 2025
Unprompted review
Reply from Sous Chef
Hello Marcus,
Thank you so much for the fantastic review! We're delighted to hear your order arrived quickly and that you were happy with the service. We always want everything to be just right, so we really appreciate your understanding .
Thanks again for recommending us - it means a lot!
Best wishes,
Lucy
WOW 🤩 What a truly amazing experience…
WOW 🤩 What a truly amazing experience so far. I was led to Sous Chef via a Facebook advert. It kept ‘popping up’ and I kept ‘browsing’ (almost ona daily basis) finally making a list of “goodies” for Christmas. What I immediately loved, was the amazing foodstuff that wasn’t available anywhere else (such as fig & almond wedge for our Christmas Cheeseboard). That isn’t the only thing I ordered … beautiful Italian biscuits, French chocolates and a few other bits & pieces. Yes … it’s not cheap … but I truly get it … the Sous Chef team sourcing amazing things from around the world from small producers - I’m all for that (well done!). My husband and I are so looking forward to sharing the unusual, yet delicious goodies with our family & friends this Christmas. Oh … and I forgot to mention - my order was placed at around 7pm on Thursday, was immediately followed up by emails which were friendly (but not “pushy”) and our beautifully packaged parcel arrived around 4pm the very next day, which quite frankly, is so much quicker that some of the multi-million £ businesses that lots of us buy from (one beginning with “A”, has the last letter of the alphabet in the middle, and ends with an “N”). Finally, I never leave reviews - primarily because the ‘service’ and/or ‘goods’ don’t ’bowl me over’. This company has, wholeheartedly, so much so, that a second review will follow - once we’ve tasted everything! Well done team Sous Chef - I love what your doing. 🌟 🌟 🌟 🌟 🌟
November 21, 2025
Unprompted review
Reply from Sous Chef
Hello Sarah,
Thank you so much for your lovely words - you’ve made our day!
We’re thrilled you found some treats that feel a little different and special, and that everything arrived quickly and hassle-free. It’s amazing to hear how excited you and your husband are to share them this Christmas – that’s exactly what we love to hear.
We can’t wait for you to taste everything, and we’re so honoured that you’re even thinking about a second review. Thank you for supporting us and for taking the time to share your experience!
Best wishes,
Lucy
delivery error put right quickly
My parcel was incorrectly delivered by Evri - we could not track it down. Within 48 hours, Souschef took full responsibility and arranged for a fresh order to be delivered by DPD - received with thanks. I was amazed at the response - brilliant!
November 21, 2025
Unprompted review
Reply from Sous Chef
Hello Alison,
Thank you so much for sharing your experience! We’re thrilled to hear how impressed you were with the response – it’s wonderful to know you felt supported and looked after. We hope you enjoy every moment with your goodies!
Best wishes,
Lucy
Be careful if you’re buying a gift.
I received an older version of an item that didn’t match the photo on the website (I only found out when my friend unwrapped it at the party), and because it was a gift I wasn’t able to provide a photo afterwards.
After rounds and rounds of conversations, unfortunately, customer service insisted on there were not recent stock of the older versions from their end and without a photographic proof from me, they couldn’t offer any compensation without it; the final decision was, even I've able to provide a photo, 'as discussed', I need to get the gift back from my friend and return it :)
November 21, 2025
Unprompted review
Reply from Sous Chef
Oh no! I am sorry to hear that your latest experience did not meet your expectations. I can see that we have double checked our stock and didn't come across the issue you reported. To ensure we can properly investigate and make it right for you, we do often ask for a photo of the product received. That's for a few reasons: to verify the issue, to ensure sure we don't resend the unwanted item again, and also so we can alert our team and the supplier so it doesn't happen again. If your friend is able to send that over, then we can certainly help them get the correct design. Apologies once again for the disappointment.
Best wishes,
Lucy
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Ordered at 8:30 PM and received the…
Ordered at 8:30 PM and received the next day at 11am. I was very surprised to receive it so fast, amazing service. Thank you very much.
Cheapest price for the Chef's Press I could find online too.
November 20, 2025
Unprompted review
Reply from Sous Chef
Hello Joe,
Wow, thank you so much for your lovely review! We’re thrilled to hear how impressed you were with the speedy delivery and that you found a great price too. It’s wonderful to know your order arrived exactly when you needed it, and we hope you enjoy using your Chef’s Press - it really does help get the perfect sear every time!
Best wishes,
Lucy
Terrible company
Terrible company. I ordered first thing on thursday for next day delivery and paid for that service. Still sat here a week later with no delivery and missed the event i needed it for. The “customer service” is AI and useless. Avoid.
November 13, 2025
Unprompted review
Reply from Sous Chef
I’m very sorry to hear about your experience and the frustration this has caused. I would just need a little more information to help resolve this. Please contact me (Lucy) directly at hello@souschef.co.uk
with your order number, and I’ll personally look into this further. While we sometimes use AI to assist with communication, our goal is always to provide timely and helpful responses. I’m sorry to hear it may have missed the mark on this occasion, and I look forward to assisting you!
Best wishes,
Lucy
Excellent service
Excellent service and kind staff which were very helpful.
November 16, 2025
Unprompted review
Reply from Sous Chef
Hello Eddison,
Thank you so much for your kind words! We’re thrilled to hear you had a positive experience and that our team could be helpful. Your feedback means a lot to us, and we look forward to assisting you again in the future.
Happy cooking!
Lucy
Exceptional customer service and fantastic products
Excellent customer service follow up, and of course great products!
November 11, 2025
Unprompted review
Reply from Sous Chef
Hello Emma,
Thank you very much for your kind words! We’re delighted to hear you were pleased with our customer service and happy with our products. Your support is greatly appreciated, and we hope to continue exceeding your expectations in the future.
Best wishes,
Lucy
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I recently bought 4 pizza plates
I recently bought 4 pizza plates! They were absolutely gorgeous! This company have some really lovely and interesting products and great gift ideas and the customer service is excellent. Thank you so much
November 11, 2025
Unprompted review
Reply from Sous Chef
Hello Sue,
Thank you so much for your wonderful review! We’re thrilled to hear you love your pizza plates and appreciate our range of products and gift ideas. Your kind words about our customer service mean a lot to us. We’re delighted to have customers like you and hope our products continue to bring joy to your home!
Best wishes,
Lucy
Speedy service and a good price
Speedy service and a good price for the mushroom knife
November 10, 2025
Unprompted review
Reply from Sous Chef
Hello Martin,
Thank you very much for your review. We’re delighted to hear you were pleased with the prompt service and good value of your mushroom knife. Your feedback is greatly appreciated and happy cooking!
Best wishes,
Lucy
I recommend!
Was a bit suspicious because the product I order was cheaper than on other website (mocha), but it turned out all fine!
November 3, 2025
Unprompted review
Reply from Sous Chef
Hello Marie,
Thank you so much for your review! We’re thrilled to hear everything went well. We always aim to offer great quality at good value, so it’s wonderful to know you’re happy with your order. Enjoy, and we hope to hear from you again soon!
Best wishes,
Lucy
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