Southcliffdentalgroup Reviews 

422
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 218 reviews, reviewers had a great experience with this company. Customers frequently mention that the medical staff and dentists are incredibly kind, professional, and thoroughly explain every procedure to put nervous patients completely at ease. People also appreciate the exceptionally friendly reception teams who consistently provide a welcoming atmosphere and ensure that visits run smoothly from the moment patients walk through the door. Some reviewers were not happy with communication issues, noting frequent difficulties trying to reach the clinic by phone. Consumers also mentioned that administrative responses can take a long time, leading to occasional frustration when attempting to secure timely assistance or change scheduled appointments.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that receptionists and dental teams are exceptionally... See more

Service

Customers consistently note positive experiences with service, highlighting that reception staff and... See more

Customer service

Users describe ambiguous interactions with customer_service, reflecting a high level of disagreement among... See more

Location

Reviewers mention ambiguous feedback about location, reflecting a wide variety of different branches visited... See more

User experience

People report positive experiences with user experience, highlighting consistently friendly staff and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emily at the reception deals with our family when making an appointment and on general customer care . We all agree she is top notch on patient handling. The young lady is very pleasant and tends in p... See more

Rated 5 out of 5 stars

Had a Sunday hygiene appointment at South Cliff Dental Practice (Trinity Place). The appointment was made by a lovely, professional and well mannered gentleman. The dental hygienist, Ms Pooja, was... See more

Rated 5 out of 5 stars

I attended southcliff dental group st Leonard’s today, I had such a great experience! The staff was warm and welcoming, my nurse caris and dentist gayatri took the time to explain everything clearly.... See more

Rated 5 out of 5 stars

This is our dental practice for a few years now. They went through some hard time, but I and my family never had any issues or cancellation. Our dentists have always been nice, explaining everything,... See more


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Dental Implants Periodontist

Information provided by various external sources

We are a group of dental practices providing NHS and private dentistry to patients in East Sussex, West Sussex and Hampshire. Dental treatments include implants, endodontics, periodontics and sedation.


Contact info

4.2

Great

TrustScore 4 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(422)

217 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First appointment

Me and my husband had our first appointments today at the westbury branch. The reception team were so friendly and helpful, thank you Amy and Helen.
We were seen by Ashwathy and Kerri who were also so lovely. They explained and showed me exactly what I needed to have done and why. There was no pressure to have the treatment done straight away (I’m very nervous) so all booked in in the coming weeks.
This is such a lovely dental practice where everyone we encountered was so helpful and kind.

December 4, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I came in today for 3 fillings I had…

I came in today for 3 fillings I had dentist athul
And nurse sheri with me and they both reassured me that i would be alright and wouldn’t feel any pain and helped me stop panicking about having it

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Ashilla is the best

I’ve been an NHS patient at @southcliffdentalgroup at Gosport for many years, and they have always been courteous and professional. Recently, I needed a few fillings, and I was treated with exceptional care by Ashilla and her team. Ashilla explained the procedure clearly and made me feel completely at ease with her professionalism and calming manner. I highly recommend this practice for anyone looking for quality dental care.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Ayesha

I saw Ayesha who was really good, offered to do a small filling for me and was amazing and kind with my little girl who was quite nervous

November 24, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

First class dental practice.

Never at ease at the dentists, being a 1960's child when anaethetics were not the norm. If only dentists were as good then as they are today at South Cliff Dental in St Leonards. Special shout out to Mags, who whipped out my rotten molar in lightening fast time, without any pain & then gave my teeth a thorough clean. Highly recommended by me !

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Check ups

Went in for a check up and was seen on time and staff were all very welcoming and friendly Dover branch

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely dentist

My first dentist appointment in over 10 years. Zumma was kind and so calm. Great service
Thanks Hyde gardens , Eastbourne

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

Message to Sahil



I met Sahil, the hygienist at Southcliffe dentist in Cliftonville, for the first time on Wednesday 19th November '25. I just want to say that he was very kind and he thoroughly cleaned my teeth & now they look so nice..all stains removed.

November 19, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Poor compqny

My experience working as a dentist IN 2023 at South Cliff in Westbury was unfortunately very disappointing. During my time there, I often felt unsupported in terms of the materials and resources needed to do my job properly. I also faced ongoing issues regarding payment, which left me feeling undervalued and frustrated.

I hope that future improvements can be made for the benefit of both staff and patients, but based on my experience, I cannot recommend this workplace.
A
V
O
I
D to go there

November 21, 2025
Unprompted review
Southcliffdentalgroup logo

Reply from Southcliffdentalgroup

Anca used to work in our Westbury practice and our team spent the last 2 years since her departure fixing her poor quality treatments provided. We are glad now we have eliminated this poorly performing clinician so that our patients receive an exceptional service.

Rated 5 out of 5 stars

A Smile Restored at No Cost

I have to say South Cliff Dental Practice in Dover is one of the best dentists that I have encountered
On arriving at Dover over a year ago with nothing in hand and compromised my first appointment the dentist noticed some damage to my front teeth that I had from the age of 21 years - they were my front teeth and I was bothered about it and it affected my smile - now at 58 years and having my photograph taken quite regularly I smile with confidence as that first dentist offered to cosmetically fix my front teeth and I had no funds at the time
I have to say as I was going through a lot at the time I was so happy and a few days later a friend took a wonderful photograph to celebrate my new look

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Bilal, Melis , Marcia

Saw Bilal, hygenist and Melis, dentist and Marcia at St Leonards practice.
Wonderful service, polite, punctual and treatments were done to a high standard.

October 2, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Emily

Emily at the reception deals with our family when making an appointment and on general customer care . We all agree she is top notch on patient handling. The young lady is very pleasant and tends in putting patients at ease.This I find very helpful special for patients who are squeamish about the dentist !

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Supportive therapist/nurse!

I was incredibly nervous for my appointment, but all staff were very helpful at Southcliff Westbury. A huge shoutout to Athul and Charlotte who both made me feel at ease. They were reassuring and supportive despite me being worried and tearful. Thank you so much Athul and Charlotte!

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Gentle thorough and caring attention

The reception staff were friendly helpful and professional.
I was given an appointment quickly. The dentist and her nurse made me feel comfortable and completed my treatment on my first visit.
I am a very happy and satisfied customer and would happily recommend the dental practice.

November 6, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Non-Clinical staff

wanted to take the time to review the St.Leonards practice’s non clinical team, in particular, I wanted to mention Marcia who is always so delightfully friendly and accommodating. Due to my own stupidity I had to rearrange dates of 5 family member’s appointments. I was a difficult customer, but Marcia was super understanding and was extremely patient when trying to find alternative dates for us all. She assured me that she would call me back with a solution and true to her word she did. Thank you to Marcia and the rest of the team for being so helpful!

November 3, 2025
Unprompted review
Rated 1 out of 5 stars

Find Another Dentist 🚮

Shambles of a dentist.

They messed my mouth up royally. All the temporary dentists they had were like going from the frying pan to the fire. Travelling dentists doing the rounds who can’t hold down a permanent residency.

The rotation of staff and “managers” is horrendous, this is the biggest red flag anyone should need to avoid this place like a case of the c..p

Very unprofessional. They thought they done me out of a full refund by only agreeing to a partial amount. But I got the bank to reverse the transaction so I actually come out on top financially.

Sadly, effort, time, pain, agony and mileage? - not so much.

The dentists for south cliff also use their chair for private work too, “after hours” and “break times”. Which explains the extended waiting times.

They wanted me to believe the practice manager was this lady who couldn’t string a legible sentence together due to poor English? She was “manager” five I think in my time there, and receptionists? easily double digits.

Refusing to answer the phone several times too. Disgusting customer care. Just another practice that’s there for the money with minimal expenditure. Including hiring family friends as “managers”.

November 13, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look