South Coast Payments Reviews 

Eleanor from South Coast Payments came to see us in December 2024. She did a lot of comparisons and guaranteed a saving of over 40%. Prior to the switchover the company she recommended stopped doing business in our sector, so she placed the business with Trust Payments instead which she assured us was even cheaper than the company she initially wanted to use.
The terminals would (she said) be a little bit more expensive but heyho with all the money we were saving we could afford that.
The system went live in early February and had a few installation and set up problems mainly because the person sent to install the terminals didn’t know what he was doing.
The system was cumbersome from the start- with charges being made on each transaction rather than one bill at the end of the month. The portal is also cumbersome and difficult to use.
The first bill arrived for the terminals – and at 50% higher than our previous payment provider this wasn’t just a bit more expensive.
The February monthly summary arrived in early March and I did a comparison of what the actual charges were with what we would have paid with our previous provider.

We paid more with Trust/South Coast Payments.

I have seen lots of reviews stating that businesses have saved money and wonder if these reviewers have actually done a spreadsheet or are just believing the hype.
I contacted customer services at South Coast on 12 March and was initially ignored by and then fobbed off by Sam, who then told me to contact my account manager – Eleanor.
Eleanor is very good at selling but not so good at following up queries or replying to emails. She has however agreed that some of the charges made were incorrect and assured me they would be refunded. They haven’t been. She referred me back to customer services and when I explained that Sam was unable/unwilling to help she gave me the contact details for the rep at Trust (Daniel). He also does not answer emails. Here we are mid June and the problems have not been resolved.
Some of the overcharges have been amended going forward but the accrued overcharges have not been refunded.

My advice to anyone thinking of using South Coast Payments or Trust Payments is don’t go there.
They really are not interested once you have signed up.

Do not touch them , their customer service is terrible ,they mis sold a 4 year contract with machines not fit for integrated use on my tills after being told it was, tried cancelling the contract 10 days in which is within the legal cooling off period , but the rep was unreachable and got told by south coast payments it had to go through him. Two weeks later I finally get a phone call back . All avenues to fix the error was made before attempting to hand in my notice. A year later the issue still has not been resolved and I am still recieving charges for card machines they are in possesion of .

Eleanor came to review my rates and ended up replacing our whole till system to clover and it's been great. The rates are so much better than barlcays.
She is very professional and I'm extremely satisfied with the whole service.

I signed up with South Coast Payments Oct last year. Eleanor was the rep that came to see me. Not only did she save me money but she sorted all of my PCI compliance and went out of her way to come back and install my machine. I couldnt be happier with the service

We have just started using South Coast Payments and are very happy with the service we have received so far! Would definitely recommend.

We've been using South Coast Payments since April 2023. Daniel our rep was so helpful. Transactions in our account by midday the next day, where other providers were taking up to a week.
Would highly recommend South Coast Payments to anyone thinking of changing their providers.

Well, what can I say other than FAB U LOUS service from Daniel for our little salon, he was attentive, considerate of our circumstances and very informative…He could’ve used a little blow dry whilst he was with us, but that’s neither here nor there. I would recommend South Coast Payments to any small business out there.

South Coast Payments were exceptionally helpful in assisting me with my payments solutions.
Not only educating me on what card machine suits my business but also saving me a fortune! I will be recommending this company to all my business friends as well!

Would highly recommend South Coast Payments to any local business.
Daniel went out of his way to help us with everything. Brilliant service

Easy people to work with and very helpfull, would recommend for them for their services.

Impressed with this company. They've saved us money each month since changing to them. Also like the fact that Daniel contacts us regularly to make sure all is ok and if we've got any problems. Other credit card providers have never done that and in fact once the salesperson had got your business they were then difficult to get hold of. Would recommend South Coast Payments.

Terrible brief experience with this company.
Review updated to clarify as the owner is happy to throw around "it's a fake review" for anyone that gives them a bad review.
Had a delightful experience with an employee who was talking on his phone while driving, then tried to force me off the road and slammed his brakes on on a roundabout to cause an accident.
I actually run a bonsai business and am looking for changing my payment platform and this is one ruled out with one simple encounter. I've also reported this to the police and forwarded dash cam footage.

We’ve had great service from south coast, saved money and always have our funds in the bank on the next working day !

Massive thanks to South Coast Payments for saving me a fortune and providing me with a much faster and easier to use terminal which is backed up by a 4G sim card. Especially to Daniel who took care of everything from start to finish, including the installation of my new terminal and cancelling down my previous provider.
Highly recommend!

excellent service, faultless and easy transfer. Considerably more cost effective than my previous supplier. Could not recommend more highly.

Very pleased Daniel couldn't of done enough to help so pleased iv made the change to South coast payment would definitely recommend them

Always receive great service from South Coast, especially Lauren and Jade who are always there to assist with anything needed – nothing is ever too much trouble. Would highly recommend their services to any business!

This company really couldn't do enough to make the transition from Worldpay to South Coast Payments any easier.
Brilliant customer service provided by Lauren Eugster
My experience was made easy due mainly due to the outstanding service provided by Jade Henry. She was extremely accommodating meaning that our work flow was unaffected during this process. Thanks also to the sales & setup team.

Great team, friendly and helpful, very responsive service, fixed rates and fair

I’d have no issues with recommending south coast they have made card payments simple

Excellent service, Jordan made the process off changing companies easy, I only wish I had done this sooner.