I am always wary buying online , but really liked an item so I messaged for a few details, Mitch messaged back immediately with all I wanted to know , no hard sell .. The product was here exactly w... See more
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Review summary
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Reviews shaping this summary
There isn't enough gold stars for this great business previous order online which was delivered on time.so thought I'd try shop for day out drove up from portsmouth bought some really good quality ite... See more
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I’ve used this company a few times now and been in touch a lot regarding different things … every time the customer service off Rachel has been absolutely brilliant and the products I have been more t... See more
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I am so pleased with the necklace I purchased. I had seen it before in town and was tempted to buy it. I am so glad I didn’t as Southend Discount Gold were offering it at a fantastic price. Easy to or... See more
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Company details
About Southend Discount Gold Ltd
Written by the company
Southend Discount Gold is a family-owned jewellery store and pawnbroker situated on Southend High Street. As fourth-generation jewellers, we established our Southend location in 2009 and take great pride in delivering exceptional customer service. Our extensive selection includes both new and pre-owned gold, diamond, and silver jewellery. Additionally, our pawnbroking services for asset loans are authorised and regulated by the Financial Conduct Authority. We also offer part exchange and jewellery repair services. You can visit our branch anytime as we are open 6 days a week 9:00am - 17:30pm, we are also open every Sunday throughout December.
Contact info
111 High Street, SS1 1LQ, Southend-on-Sea, United Kingdom
- 01702 332482
- sales@southenddiscountgold.co.uk
- southenddiscountgold.co.uk
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4.9
Excellent
751 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Southend Discount Gold Ltd
Dear Tracey, Thank you so much for your kind review, we really appreciate it. It was our pleasure to serve you and we hope we can again soon. All the best!
Reply from Southend Discount Gold Ltd
Dear Michelle,
Thank you for taking the time to leave your feedback. We’re sorry to hear that the bracelet wasn’t quite as you expected. The item was brand new and carefully measured using professional digital calipers before being listed. It’s also a style and width that we sell regularly, with each piece individually checked prior to sale.
That said, we completely understand that items can sometimes appear or feel different when viewed on screen compared to in person. For this reason, we offer a 14-day no-quibble returns policy, and if you are still within this period you’re very welcome to return the bracelet for a full and immediate refund.
Great service delivered within 24 hours…
Great service delivered within 24 hours and very pleased hope partner will love it for christmas
December 16, 2025
Reply from Southend Discount Gold Ltd
Dear Linda, Thank you so much for your kind review, we really appreciate it. Wishing you and your partner a lovely Christmas. Kind Regards
As a returning customer
As a returning customer, I’ve always been impressed with the consistently high level of service. The staff are consistently friendly, professional, and attentive, which makes every visit a pleasant experience. The company really excels in customer care and maintains a welcoming atmosphere. Highly recommend for anyone looking for reliable and personable service.
December 16, 2025
Reply from Southend Discount Gold Ltd
Dear Shane. We really do appreciate your purchases and most importantly your kind reviews. It was our pleasure to serve you again and look forward to the next time too. Wishing you and your family a very Merry Christmas. Kind Regards, Rachel
Reply from Southend Discount Gold Ltd
Dear Mrs T, We really do appreciate your review, thank you so much. Hope we can help you again soon. Kind Regards
Roulette ring
Loving the roulette ring and definitely be buying again
December 19, 2025
Unprompted review
Reply from Southend Discount Gold Ltd
Dear Paul, Thank you so much for the kind review, we really appreciate it. Enjoy your new ring and hope we can help you at another time. Kind Regards
Fantastic service from Rachel
Fantastic service from Rachel. Couldn’t fault it. Will be buying again in New Year. Thank you
December 16, 2025
Unprompted review
Reply from Southend Discount Gold Ltd
Dear Sonia. A very many thanks for your kind review, we really appreciate it. I was very happy to assist you and wish you and your family a very Merry Christmas and Happy New Year!
Lovely people at Southend Discount Gold…
Lovely people at Southend Discount Gold LTD
I recently purchased a heavy signet ring which when it arrived was even better than the pictures on their site showed. Will defiantly be making another purchase very soon. Highly recommend this seller based on my experience
December 15, 2025
Unprompted review
Reply from Southend Discount Gold Ltd
Dear Joe. Many thanks for your kind review, its really appreciated by us. We look forward to helping you again soon too. Have a great Christmas!
You can snag some real bargains on their website..
Managed to bag a bargain on a 'DAD' signet ring in the sales pre owned section. Next day special delivery. The ring is even nicer in person. Very clean and polished to a high standard. The company kept me posted at every stage of the sale. Will definitely be a returning customer. Thank you.
December 17, 2025
Unprompted review
Reply from Southend Discount Gold Ltd
Dear Deacon. Thanks so much for your kind review, its most appreciated. Hope we can help you again at another time too. Merry Christmas and all the best!
Reply from Southend Discount Gold Ltd
Dear Julie, Thank you so much for your kind review, we really appreciate it. Look forward to assisting you again soon. Kind Regards
Great Company
Very happy with this company, they have good priced items, also good communication when I needed help and quick delivery and service too
December 4, 2025
Unprompted review
Reply from Southend Discount Gold Ltd
HI There
A very many thanks for your kind feedback which we really appreciate. Hoping we can assist you again very soon. Kind Regards
Great service for my jewellery
Great service ! Homs came in good packaging delivered by Royal Mail ! Perfect gift for my daughters birthday
November 21, 2025
Reply from Southend Discount Gold Ltd
Dear Irene. A very many thanks for your kind review, it really is appreciated so much. Happy birthday to your daughter! Kind Regards
Great quality and value for money
I ordered a lovely 9ct gold belcher bracelet for my husband’s Christmas present. It arrived discreetly and well packaged, excellent item in perfect condition. I have never bought gold from this business before but very very good experience so will definitely be using again. Thanks!
December 1, 2025
Unprompted review
Reply from Southend Discount Gold Ltd
Dear Charlotte. Thank you so much for this kind and detailed review its most appreciated. We wish you and your family a very Merry Christmas and Happy New Year!
First time customer
I recently purchased a 9ct 26inch solid gold chain from Southend Discount Gold and couldn’t be happier with the experience. Communication was excellent throughout, and the chain was exactly as described and matched the photos perfectly. Delivery was incredibly fast — the item arrived within 24 hours and was packaged with great care. I’ll definitely be returning to buy more pieces. A 5-star company all round. Thank you!- this is a genuine review and is based on my experience with purchasing from this company.
November 24, 2025
Unprompted review
Reply from Southend Discount Gold Ltd
Dear Barry, Huge thanks for your kind and detailed review, it really is appreciated by us. Do enjoy your new chain and we very much hope we can assist you again at another time too. Kind Regards
Great value chain
Ordered a chain on Tuesday night, delivered Thursday lunchtime, its a bit short for me so I ordered a longer chain & gave the other one to the wife, as it was such a good price & the chain is lovely.
November 27, 2025
Unprompted review
Reply from Southend Discount Gold Ltd
Dear David. A very many thanks for your kind review and for your orders, they are most appreciated. Hope we can assist you again at another time too. Kind Regards
I have just received a braclet off my…
I have just received a braclet off my husband for my 70th birthday it's absolutely beautiful l would highly recommend this company the service is top class delivery was quick thank you so much,l would buy off Southend Discount Gold again without hesitation thanks Dot Nelson Newcastle.
November 27, 2025
Unprompted review
Reply from Southend Discount Gold Ltd
Dear Dot, Thank you so much for your kind review, its very much appreciated. Wishing you a very happy birthday and hope you had a lovely day!
Reply from Southend Discount Gold Ltd
Dear Linda. A very many thanks for this kind review, we really do appreciate it. Hope we can help you again at another time too. Kind Regards
Servic was very quick
Service was very quick. Was kept informed about the stages of my delivery. A very good service and customer care
November 23, 2025
Reply from Southend Discount Gold Ltd
Dear Siobhan, A very big thank you for your kind review. It was our pleasure to assist you and we hope to be able to serve you again at another time. Kind Regards
Arrived on time
Arrived on time, very happy with my purchase.
Excellent quality.
Thank you
November 21, 2025
Reply from Southend Discount Gold Ltd
Dear Stuart, Thank you so much for your kind review we really appreciate it. Hope we can help you again very soon. Kind Regards
Wow! Great experience
Wow, super fast delivery, great communication, item was perfect & at a great price too. faultless.
Thank you so much!
November 21, 2025
Reply from Southend Discount Gold Ltd
Dear Alice, A very many thanks for your kind review, it really is appreciated. We hope we can assist you again at another time too. Kind Regards
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