South Thames Maintenance Services Reviews 84

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We really needed to get a boiler replaced in March during a cold spell when our boiler totally seized. Andrew made himself available within a couple of hours to provide a quote and fit the boiler in t... See more

Rated 5 out of 5 stars

During this recent cold snap we were having problems with our boiler cutting out. South Thames were really prompt to attend our property and work out what the problem was during a very busy time. the... See more

Rated 5 out of 5 stars

First time using South Thames Plumbing & Heating Ltd. Called out to help repair a leaking kitchen sink. The admin team were extremely friendly and efficient in getting me an appointment the next morni... See more

Rated 5 out of 5 stars

My boiler failed overnight on Friday leaving me with no heating and my usual plumber unavailable weekends. I found South Thames Plumbing on Checkatrade , called them , and was told to expect help wit... See more

Company details

  1. Heating Contractor
  2. Boiler Supplier
  3. Building Firm
  4. Gas Engineer
  5. Plumber
  6. Property Maintenance

Written by the company

At South Thames Maintenance Services we specialise in- •Boiler installation/breakdown/Service and repair. •Underfloor heating service & Repair. •Emergency plumbing service. •Water leak detection service. •Bathroom & Shower room repairs. We are based in Long Ditton in Surrey. Our work covers Surrey,Middlesex,London. Please call today if you require our assistance. 02033049865.


Contact info

4.9

Excellent

TrustScore 5 out of 5

84 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Boiler replacement

We really needed to get a boiler replaced in March during a cold spell when our boiler totally seized. Andrew made himself available within a couple of hours to provide a quote and fit the boiler in the next day. Totally professional, very clean, laid out carpet protectors throughout the stairs and completed the job perfectly. I HIGHLY recommend South Thames Maintenance Service if you want a hassle free service.

March 19, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

South Thames Maintenance services

South Thames Maintenance services
Were fast efficient reasonable priced and a reliable firm too use. We waited less than a few hours for Andrew to come after calling that same morning and he turned up and completed the job in great time for us.
Would definitely recommend this firm

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Replacement of shower system

We have used South Thames Maintenance Services several times now to sort out boiler and plumbing problems. Most recently they replaced a faulty shower system. They responded quickly, turned up reliably, kept us informed of our options, worked efficiently and left the shower room in a spotless condition. We highly recommend them.

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

excellent

We had quite extensive work carried out by this firm and nothing seem to faze them. All the staff were polite, professional and friendly - they were always on time and the work was done to a high standard. Generally I never recommended companies but this lot definitely deserve it . 5 stars from me

May 14, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

South Thames Plumbing and Heating

South Thames Plumbing and Heating were skilled, friendly, efficient, timely and tidy, and were creative when faced with challenges. Stuck to their quote except where I extended the spec. We couldn't have had a better service. I would definitely recommend South Thames Plumbing & Heating, and use them again.

July 24, 2022
Unprompted review
Rated 5 out of 5 stars

Electric boiler installation

Very pleased with the work and installation of my new electric boiler.
Very professional and organised. However sometimes not keeping to appointment times, can be a bit frustating. In my opinion charges are a little high but the work is good!

May 12, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Repair of leaking kitchen sink

First time using South Thames Plumbing & Heating Ltd. Called out to help repair a leaking kitchen sink. The admin team were extremely friendly and efficient in getting me an appointment the next morning (I called on a bank holiday Monday). The engineer (Aidan) turned up on time and repaired the leak sourcing new components including a part which would have also caused issues in short term if left unattended. Will definitely use going forward and can recommend their services.

May 4, 2022
Unprompted review
Rated 5 out of 5 stars

We had a leaky water main under the…

We had a leaky water main under the floor boards in an extremely difficult place to get to. The very helpful receptionist Debbie arranged an emergency plumber for us that day.

Plumber attended and was extremely nice and helpful and fixed the leak without any fuss. Very happy customer and will use them again.

March 12, 2022
Unprompted review
Rated 1 out of 5 stars

Not As Reliable Second Time Around

I offered a second job to Andrew and the service was awful.

Not turning up for appointments and giving a ridiculous quote have left me thinking the first successful job was only because I was a new customer with good potential going forward.

March 9, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service yet again

Excellent service and a very pleasant Engineer (Darshan), who was really thorough and efficient. This is our 10th year using this company and delighted with their work.

February 22, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

First time I've used South Thames…

First time I've used South Thames plumbing and heating. I found them to be highly professional ,friendly
and efficient. I would certainly use their services again and will be recommending them to my friends and neighbours.

February 6, 2022
Unprompted review
Rated 5 out of 5 stars

Replacement u-bend

Good service. Clear quote upfront with SMS/email confirmation of appt. Smart and polite engineer who fixed the problem as requested. Would use again. Thank you!

January 30, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look