Sowerbys Estate Agents Reviews 

97
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and dedicated, taking real pride in supporting their clients from start to finish. People truly appreciate the constant updates, friendly demeanor, and smooth communication provided by the team when buying or selling their homes. However, some reviewers were not happy with communication, mentioning difficulties in getting phone calls and emails answered promptly by the office. A few other people also felt that the post-sales service lacked proper follow-up and management, describing a poorly handled process during their transition.

What people talk about most

Staff

People report positive experiences with staff, describing them as professional, knowledgeable, and... See more

Service

Customers felt great satisfaction with the service provided, highlighting the professional, helpful, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that consumers were kept... See more

Response time

Users describe positive interactions with response time, highlighting that staff members are consistently... See more

User experience

Consumers find user experience to be an enjoyable and smooth process from start to finish. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a buyer we were more impressed with Sowerbys than other agents we came across during our search. They were professional, helpful and “on the case”, following up on each viewing, pushing the transa... See more

Company replied

Rated 5 out of 5 stars

A truly professional and dedicated team who clearly enjoy their work and take considerable pride in supporting their clients. Selling a house can be traumatic. Selling one’s mother’s house as her ex... See more

Company replied

Rated 5 out of 5 stars

The team are very professional but also friendly and caring. It was a very long and complicated purchase of our house, but none of the delay was caused by Sowerbys. It was frustrating and worrying for... See more

Company replied

Rated 5 out of 5 stars

We have just sold a property with Sowerbys. The process was extended due to changes of finance within the chain. The property was sold to a cash buyer with no mortgage, obviously at a discounted rate.... See more

Company replied


Company details

  1. Real Estate Agents
  2. also in
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

Founded in Norfolk in 1993, Sowerbys is an independent estate agency specialising in the sale, letting and management of homes across the county. With eight offices located throughout Norfolk and a team of more than 80 property professionals, we combine local expertise with exceptional marketing to help people move with confidence. Whether you're buying, selling, letting or renting, our focus is on delivering a service that feels personal, proactive and genuinely helpful. From charming cottages and coastal retreats to family homes and country estates, we understand that every property – and every move – is unique. What sets us apart is our commitment to care, expertise and community, alongside a marketing approach that ensures every home is presented at its very best. Over the years, Sowerbys has received numerous industry awards and continues to be recognised as one of Norfolk's leading estate agencies. We are members of key professional bodies and remain committed to the highest standards of service and compliance. If you'd like to get in touch, you can visit any of our offices, call your local branch, or contact us through our website. You can also follow us on social media and subscribe to our newsletter for the latest property news, market insights and homes across Norfolk. A new home is just the beginning.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

97 reviews

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No recent history of asking for reviews

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4.5

All reviews

(97)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

Property sale

We have just sold a property with Sowerbys. The process was extended due to changes of finance within the chain. The property was sold to a cash buyer with no mortgage, obviously at a discounted rate. This was not the case. A long and meadering process insued with eventual successful completion. Sowerbys acted very professionally during this process and we would use them again to sell future properties within our portfolio. This process needs urgent Goverment review within England, a deal should be made and honoured subject to survey with no recourse from either side. This is the reason we buy the majority of our property in Auction as when the hammer falls the contract is exchanged. dg

September 15, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you for taking the time to share your experience. We’re pleased to hear that, despite what became a lengthy and complicated process, you felt our team handled the sale professionally throughout and helped bring it to a successful conclusion.

We also appreciate your wider comments about the conveyancing process and the uncertainty that can arise before exchange of contracts. We understand how frustrating this can be for buyers and sellers alike. Thank you again for your kind comments and your confidence in Sowerbys. We’d be very happy to assist with any future properties in your portfolio.

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Rated 5 out of 5 stars

Viewed a property for sale

Viewed a property that they are the selling agents for
Accommodated my request at short notice
Totally professional approach and took time to allow the best viewing experience for myself and my daughter
On another purchase consideration spoke to a different individual who was extremely helpful and professional
Strongly recommended as a quality estate agent

September 15, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

were able to accommodate your viewing at short notice and gave you and your daughter plenty of time to look around the property. It’s also great to hear that you received the same helpful and professional service when discussing another potential purchase with us. Thank you again for taking the time to share your experience.

Rated 5 out of 5 stars

I cannot recommend Sowerbys enough…

I cannot recommend Sowerbys enough especially Ellie. Ellie has been very supportive during the purchase of my house. Whenever I have needed to call, the team have always been so helpful although Ellie has been my main point of contact. Highly recommend!

September 17, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for your lovely review and recommendation. We’re delighted to hear how supportive Ellie has been throughout your purchase, and that the wider team have always been on hand to help when needed. We’ll be sure to pass your kind comments on to Ellie, and we wish you every happiness in your new home.

Rated 5 out of 5 stars

9 weeks from start to finish

9 weeks from start to finish, super happy with the quick turnaround, and glad to say that Grace, Joseph, Bec and Alex worked as a coherent whole team making communication easy and pleasant. Thanks.

September 11, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for your lovely review. We’re delighted to hear that Grace, Joseph, Bec and Alex worked so well together to make the process quick, straightforward and easy to navigate. We’ll be sure to pass your kind comments on to the whole team, and we’re so pleased everything came together for you in just nine weeks.

Rated 5 out of 5 stars

We were happy with Sowerbys service…

We were happy with Sowerbys service from our first viewing of our new home to the final exchange of contracts. In particular the tenacity of Jess, our sales progression manager, ensured we met the final hurdle with as little stress as possible. Thank you!

September 12, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

We're so pleased the stress levels remained low whilst in the safe hands of Jess. Congratulations on your new home. We wish you every happiness.

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Rated 5 out of 5 stars

A really good estate agent to work with

A really good estate agent to work with
Extremely pleasant helpful staff
Always polite and informative
Have never had to chase or ask how process is advancing
Shaun and Honor have been exceptional and delightful to talk to

September 3, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

We're so pleased you had a good experience. We will pass your lovely comments onto Shaun and Honor.

Rated 5 out of 5 stars

An Efficient and professional Estate Agent.

I have only been using Sowerbys for a short time but they have successfully found a buyer and have swiftly moved onto negotiations. I have found them polite and helpful especially Louie who is my first point of contact. I have been kept constantly updated as to all progress which has been very much appreciated. The whole team deserves praise. Very happy with my choice of Estate Agent.

September 8, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

That's so lovely to read and we agree and always tell Louie what a polite young man he is. We're very proud of him and so pleased the whole team have done a good job for you. We wish you all the very best for the future.

Rated 5 out of 5 stars

Highly recommended

From the start to finish of buying my new home, the service I received from Sowerbys has been superb. Spencer and his team at Burnham Market are highly knowledgeable and professional, yet very friendly and approachable.

Paula, my After Sales Specialist was integral to the whole experience. She was diligent, transparent and her integrity was outstanding. I would recommend her highly!

September 3, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that Spencer and the Burnham Market team made your experience of buying your new home such a positive one. We’ll be sure to pass your lovely comments on to Paula too, who we know will really appreciate your kind words. Thank you again for your recommendation, and we wish you every happiness in your new home.

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Rated 5 out of 5 stars

Purchase of second home

Provided all the information and support in a pleasant and helpful way to lead to a successful transaction. All matters treated with integrity and honesty.

August 28, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for your lovely review. We’re delighted to hear that you felt well supported throughout your purchase and that our team’s honest and helpful approach made for a positive experience. We really appreciate you taking the time to share your feedback, and we wish you every happiness with your second home.

Rated 5 out of 5 stars

Very helpful and extremely pleasant to…

Very helpful and extremely pleasant to work with.

August 14, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for your lovely review. We’re really pleased to hear you found the team so helpful and pleasant to deal with. We really appreciate you taking the time to share your experience with us.

Rated 5 out of 5 stars

Thank you Spencer for your time & honesty

Thank you to Spencer for being willing to give up his time to help me (with advice not just on the local market but on who to use to clear the house, how to present it) even though he knew he ultimately wasn’t the right agent to sell for us. He was very generous with his time and knowledge and we appreciate his straightforwardness and his advice.

August 24, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for your lovely review. It’s wonderful to hear how generous Spencer was with his time and advice, particularly in helping with the wider practicalities around preparing the house as well as the local market itself. We know he’ll really appreciate your kind words. Thank you again for taking the time to share them, and we wish you all the very best with the sale.

Rated 5 out of 5 stars

Thank you!

Only positives to say about Sowerbys and especially Terie when it comes to completing on a house chain recently. Terie is highly professional, providing invaluable communication and drive to make the process as smooth as possible.

August 28, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for your lovely review. We’re so pleased to hear that Terie’s communication and support helped keep everything moving and made the process as smooth as possible. We’ll be sure to pass your kind comments on to her. Thank you again for taking the time to share your experience with us.

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Rated 5 out of 5 stars

Terie has been great!

Terie has been very helpful in getting both the sale of our house and the purchase of our new property through to exchange. She regularly chased the solicitors and kept us up to speed on the progress. She was approachable, friendly and always responded really quickly. We really appreciate all her help. She is an asset to Sowerbys

August 27, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for your lovely review. We’re delighted to hear how helpful Terie has been in keeping both your sale and purchase moving, and that her regular updates and quick responses made the process that bit easier. We’ll be sure to pass your kind comments on to her. Thank you again, and we wish you all the very best in your new home.

Rated 5 out of 5 stars

Excellent service

Excellent service. Sam Jones was extremely helpful and efficient. Highly recommend Sowerbys to everyone.

August 26, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much for your lovely review and recommendation. We're delighted to hear that Sam was so helpful and efficient, and we’ll be sure to pass your kind comments on to him. We really appreciate you taking the time to share your experience with us.

Rated 5 out of 5 stars

First Class and Friendly

All of the staff at Sowerbys in Holt are friendly, professional, capable and attentive. Despite a somewhat drawn out negotiation and exchange of contracts, Joanna, Hana, James and the team remained calm under pressure, even if at times my nerves were fraying! I'd certainly use Sowerbys again and would unreservedly recommend them.

August 20, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

That's great to hear. Thank you for your lovely comments about the Holt team. We wish you every future happiness.

Rated 5 out of 5 stars

We found our perfect home through…

We found our perfect home through Sowerbys. Ellie Archer was fantastic all the way through. She had so much knowledge of the properties we viewed and was able to answer all the questions we had. She was always at the end of the phone when needed and so lovely to speak to!!

August 20, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you so much we will be sure to pass your lovely comments onto Ellie.

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Rated 5 out of 5 stars

Outstanding Customer Service

I would highly recommend Sowerbys & Terie for her outstanding support throughout our house purchase. She was brilliant at keeping communication clear, consistent and professional from start to finish.

Terie went above and beyond in her aftersales role, liaising with our solicitors and the other estate agents involved and continually pushing things forward to help achieve completion.

We were faced with a particularly difficult situation with our solicitors, but Terie handled it incredibly well and worked around the issues with professionalism.

Her communication skills were excellent, and we always felt that she genuinely cared about getting things resolved and helping us reach completion. Her persistence and proactive approach made a real difference during a very stressful process.

Thank you, Terie, for all your hard work and support. You are a real credit to Sowerbys, and we would have no hesitation in recommending you to anyone going through the buying or selling process.

August 20, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

We are so happy but not surprised to hear that Terie was able to move things along to a successful conclusion. We wish you every future happiness and thank you so much for taking the time to leave this feedback.

Rated 3 out of 5 stars

A few words of thanks and appreciation…

A few words of thanks and appreciation for Sowerbys Dereham After Sales Specialist Terie Hurrell. Her considerable experience and diligence was instrumental and fundamental in achieving the sale of our Wicklewood, Wymondham property. In addition, Terie maintained a firm grip on a complicated chain and provided weekly situation reports to keep us well informed.
Thanks Terie from John and Sandie

August 19, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Thank you, John and Sandie, for taking the time to share your kind words about Terie. We're so pleased that her experience and diligence helped guide the sale through, and that we were able to achieve a successful sale at a strong price after the property had previously spent some time on the market with another agent. We’ll be sure to pass your lovely comments on to Terie, and we wish you both all the very best for the future.

Rated 4 out of 5 stars

Thank you Ellie for being on hand and…

Thank you Ellie for being on hand and helping us through our purchase. Always a pleasure to chat with you, your charming disposition and ever helpful nature being qualities of value in this seemingly automated age. Personal service always wins. Steve & Fiona Dickinson.

August 13, 2026
Unprompted review
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Reply from Sowerbys Estate Agents

Providing a personal service is number one on our priority list. We're so pleased that Ellie was able to make the process easier for you. Thanks for taking the time to leave a review.

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