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Spa Motors (Mid Wales) Limited Reviews 

540
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally helpful and professional staff, noting that the sales team ensures a completely pressure-free environment. Buyers consistently appreciate the clear communication, prompt answers to inquiries, and thorough guidance provided during every single stage of the vehicle purchasing journey. Many people also mention that vehicles are delivered in fantastic condition, well-prepared, and accompanied by a smooth and swift part-exchange process. Some reviewers were not happy with post-purchase issues, mentioning unexpected mechanical concerns and extended timeframes required for vehicle repairs. A few individuals also experienced difficulties with pre-sale interactions or felt that certain vehicle descriptions did not fully match reality.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professional, friendly, and knowledgeable... See more

Service

Customers consistently report satisfaction with the service, highlighting professional and helpful staff... See more

Product

Customers consistently note positive experiences with product selection and quality. Reviewers frequently... See more

Customer service

Reviewers mention positive feedback about customer_service, noting friendly interactions and consistent... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth and stress-free purchasing process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. I can’t thank Callum Joe and team enough for their professionalism and amazing customer service and keeping me updated on each step of my purchase, I can’t reco... See more

Company replied

Rated 5 out of 5 stars

We have recently purchased our third vehicle in 18 months from Spa Motors in Hereford for our company fleet. We don't go anywhere else as Simon provides us with such a great service every time! Always... See more

Rated 5 out of 5 stars

I walked into Spa Motors, Llandrindod looking for an automatic only and was greeted warmly by Ryan who was knowledgable, helpful, but also didn’t make me feel pressured to buy - thus making me feel co... See more

Rated 5 out of 5 stars

Simon who dealt with us was not pushy,we were left alone to look around,Simon answered all our questions ,and deciding to buy a Škoda karoq the items we picked up on were addressed.the car was service... See more


Company details

  1. Car Dealer

Written by the company

We are a family run business with over 40 years experience in the motor trade. All of our vehicles undergo stringent Pre delivery inspections and service inspections before they leave us to guarantee they meet our very high standards. All of our vehicles also come with a minimum 6 months of MOT and our comprehensive 3 month/3000 mile warranty. We currently have two branches. One in Llandrindod Wells, LD15EB and one in Brecon LD3 8BT. We can also offer MOT's and any other service work to all comers, not just Sales customers. Please check out our Facebook for up to date Spa Motors news and the first place to see all new stock. https://www.facebook.com/Spamotorsmidwaleslimited/


Contact info


4.9

Excellent

TrustScore 5 out of 5

540 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(540)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Spa Motors

We were very happy with the service we received when buying our new vehicle. Ryan was knowledgeable and friendly. The vehicle was serviced and prepped ready for collection as agreed

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Car purchase

After many weeks viewing the car I wanted I took the opportunity to call at this local branch. The sales rep Ryan was very helpful taking the time to talk through the options of sale. He was approachable knowledgeable and friendly. A very positive experience I purchased the car and Ryan kept me updated until the day of collection

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer care and service

Joe Bayliss was great to deal with for the entire process. Super friendly and really patient.
Everything was processed really quickly and the car was spotless when collected.
Thanks for a great experience Joe, we'll definitely come back for any future purchases.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Joe at Spa Motors was fantastic in helping us buy our new car and part-exchange our old one. Communication was always clear and easy, and the whole process felt smooth from start to finish. We’re absolutely thrilled with our experience and our new car, and we would highly recommend Spa Motors to anyone.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I recently purchased my car from this dealership, and I’m extremely happy with the experience. Simon, the salesperson, is a true professional. When I first visited just to view the car, he immediately offered me a test drive—something rare these days, as most places require you to book an appointment. I liked the car and placed a deposit on the spot.

A week later, when I went to collect the car, a well-known UK public platform showed discrepancies in the mileage. The director of the company personally travelled 1.5 hours to meet me and resolved the matter within two hours by contacting the platform and providing the necessary evidence.

The car is running perfectly, and I’m very pleased with the service I received. I would 100% recommend this dealership.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Top team at Spa Motors

Joe was great to deal with. Sorted everything that I asked for before collection and made it an easy process. Great team to deal with.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I recently purchased a new car from spa motors Hereford. Simon was so helpful and knowledgable throughout the whole process, very friendly and always there to answer any questions or queries I had making the whole process much easier.
Would highly recommend spa motors for anyone looking to buy a new car. Excellent customer service. Thank you.

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

great service

great service, fair price given for part ex.
Had a problem with my new vehicle but this was sorted promptly by the team.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and would use them again

I went to the Hereford branch having seen a Isuzu D-Max I thought met what I was after.

Simon Walker provided a great service and it wasn’t pushy sales tactics which I liked.

I test drove the vehicle but decided it was too expensive so left it but soon after saw another one at another branch that met my needs. Simon was happy to travel to Llandod to provide continuity of person but in the end it was moved to Hereford anyway and eventually purchased it. No issues with the vehicle and they sorted out a couple of points that needed dealing with.

Spa (Simon) made the purchase process easy and overall it was a very positive experience.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Had a really good experience with Spa…

Had a really good experience with Spa Motors. Simon was especially helpful and made the whole process easy and stress-free. The car was exactly as described and in great condition. I’m really happy with my purchase and would definitely recommend them to others.

July 1, 2025
Unprompted review

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