I had an issue and asked for assistance, I received a very quick response saying my issue was being followed up. I then got an update on progress. I then very quickly after got a response resolving my... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very impressed with Sarah who answered our email request promptly. She was not only very courteous but was very attuned to our needs. She was obviously very experienced, and I felt confident in... See more
Company replied
All through our two year contract with a couple of different clients with Spacer and Parkhound in the CBD of Sydney Sarah and other team members always made sure my questions were answered. Even if... See more
Company replied
First booking got cancelled however customer service CJ reached out to recommend other spaces that are available. It helped me secure a parking which was really helpful. Really appreciate how prompt r... See more
Company replied
Company details
About Spacer.com.au
Written by the company
Spacer.com.au is Australia’s Premier Peer-to-Peer Marketplace for Self Storage, linking Hosts (people WITH space) with Renters (people WHO NEED space).
Founded in 2015, the business provides an efficient and more cost effective self-storage solution for your boat, car, caravan, furniture and household goods, in a secure environment for all users. Spacer is proud to be a part of the growing sharing economy.
Money Back Guarantee
A little peace of mind
If you make a booking through Spacer, you are protected by our money back guarantee. For all our valued Spacer Renters, you will be reimbursed in full if:
- The issue is raised within 24 hours of the booking confirmation, and
- The space is unavailable at the date and time of your agreement, or
- There is a significant error in address or description of space, or
- Your vehicle cannot fit in the space
Please note:
- Removalist fees, alternative parking or transport costs, towing charges and any fines are not included as part of the money back guarantee
- Issues not included above, including change of mind, are not covered by our money back guarantee
- Your issue will be confirmed with the Host
Contact info
6 Middlemiss St, 2061, Milsons Point, Australia
- 1300 500 538
- support@spacer.com.au
- spacer.com.au
4.5
Excellent
628 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Spacer.com.au
We’re so glad to hear your booking experience has been flawless—thank you for sharing!
Reply from Spacer.com.au
Thank you so much for your kind words—we truly appreciate your support!
Well if I get this place
December 23, 2025
Reply from Spacer.com.au
Thank you for your 5‑star rating and support!
Booking made and paid -for location…
Booking made and paid -for location just advised it shouldn’t be up-no longer available -I’ve had no further contact
December 13, 2025
Reply from Spacer.com.au
Thank you for bringing this to our attention. We’re very sorry to hear that the location you booked and paid for was no longer available, and that you haven’t received further contact since. This is not the experience we want for our customers. We’ll follow up with the host to ensure listings are kept accurate and available, and we’ll review your booking to make sure the issue is resolved promptly. We appreciate your patience and feedback.
Clarissa responds very timely and…
Clarissa responds very timely and helpfully to my concerns.
December 18, 2025
Unprompted review
Reply from Spacer.com.au
Thank you for your feedback! We’re delighted to hear that Clarissa was timely and helpful in addressing your concerns. We’ll be sure to share your kind words with her.
Reply from Spacer.com.au
Thank you so much for your 5‑star rating! Your feedback means a lot to us.
Poor Management and Zero Support from Spacer
This was my first time using Spacer, and it has been extremely disappointing. My first booking was declined twice for no reason. On my second booking, I received a message from the host saying the space had been double-booked, leaving me with nowhere to park again.
This entire experience has wasted my time and energy, severely disrupted my plans, and forced me to spend even more effort finding an alternative solution. Spacer provided no support, no protection, and no compensation whatsoever. None of this was my fault, yet I am the one who ended up suffering the consequences of their chaotic and poorly managed system.
I will never use Spacer again, nor would I recommend it to anyone. Their management is disorganized, and when issues occur, renters are left to bear all the losses on their own.
December 6, 2025
Reply from Spacer.com.au
Thank you for sharing your experience, and we’re truly sorry for the inconvenience this has caused. This isn’t the level of service we aim to provide. Please know that we take this matter seriously and are committed to resolving it. Our Customer Success Team will be in touch shortly to assist you. Thank you for your patience—we’ll work to get this sorted as quickly as possible.
I found Clarisse very helpful with my…
I found Clarisse very helpful with my issue. She went out of her way to explain matters then she listened to my side.
Her work was very much appreciated.
November 26, 2025
Unprompted review
Reply from Spacer.com.au
Thank you for sharing your feedback! We’re so glad Clarisse was able to assist you thoroughly and take the time to listen and explain. We’ll make sure your kind words reach her—your appreciation means a lot to us.
Excellent service from Clarisse
Excellent Customer Service from Clarisse in regard our booking. Helpful and prompt responses via email. Great experience with using Spacer. Highly recommend.
December 5, 2025
Unprompted review
Reply from Spacer.com.au
Thank you for your wonderful feedback! We’re delighted to hear that Clarisse provided excellent support and prompt communication for your booking. We’ll be sure to share your kind words with her. We truly appreciate your recommendation and look forward to assisting you again!
Had a great experience with Spacer
Had a great experience with Spacer. There was a small issue during my booking, but it was handled very professionally.
Special thanks to Sarah for her calm, respectful, and solution-focused communication — really appreciated her support throughout. Highly recommend.
December 5, 2025
Unprompted review
Reply from Spacer.com.au
Thank you so much for sharing your experience! We’re glad the issue was handled smoothly and that Sarah’s calm and solution-focused support made a difference. We’ll be sure to pass along your kind words to her. We truly appreciate your recommendation and look forward to serving you again!
The admin team (Sarah) has been very…
The admin team (Sarah) has been very helpful in getting a refund for me from the host. SPACER followed up with the host regularly without my prompting to try and get the issue resolved as fast as possible.
December 1, 2025
Unprompted review
Reply from Spacer.com.au
Thank you for sharing your experience! We’re delighted to hear that Sarah and our admin team were able to assist you promptly and that SPACER’s follow‑up helped resolve the issue smoothly. Your feedback means a lot, and we’ll be sure to pass on your appreciation to Sarah. We’re glad we could make the process easier for you.
Excellent customer service
Excellent customer service, special mention to Clarisse who helped me with my last enquiry and was so kind and helpful & prompt responses.
December 4, 2025
Unprompted review
Reply from Spacer.com.au
Thank you so much for your kind words! We’re delighted to hear about your excellent experience. We’ll be sure to share your feedback with Clarisse—she’ll be thrilled to know her kindness and prompt support made such a positive impact. We truly appreciate your trust in our service and look forward to assisting you again.
click and done TY
November 29, 2025
Reply from Spacer.com.au
Thank you for giving us a 5‑star rating! We truly appreciate your feedback.
"Sarah provided exceptional service
"Sarah provided exceptional service — professional, courteous, and attentive throughout. Truly a 5-star experience!"
November 13, 2025
Unprompted review
Reply from Spacer.com.au
Thank you so much for your wonderful feedback. We’re delighted to hear that Sarah provided you with exceptional service and made your experience truly 5-star. We’ll be sure to share your kind words with her — it means a lot to our team.
I might hav found a place easier than…
I might hav found a place easier than other ways
November 16, 2025
Reply from Spacer.com.au
That’s great to hear! We’re glad you found a place more easily through our platform compared to other options. Thank you for sharing your experience — it’s feedback like this that helps us know we’re making the process simpler and more convenient.
Reply from Spacer.com.au
Thanks so much for your feedback! We're glad to hear the process was easy and that you found the right space in the right area. We appreciate you choosing us and look forward to helping again in the future!
CJ was very prompt and helpful with…
CJ was very prompt and helpful with resolving my issues and bookings.
November 3, 2025
Unprompted review
Reply from Spacer.com.au
Thank you so much for your kind words about CJ! We're delighted to hear that your experience was smooth and helpful. CJ will be thrilled to know their support made a difference. If there's anything else we can assist you with, we're always here for you!
Clarisse was very helpful with my…
Clarisse was very helpful with my inquiry and made everything stress free!
October 29, 2025
Unprompted review
Reply from Spacer.com.au
Thank you so much! We’re glad to hear Clarisse made your experience smooth and stress-free. I’ll be sure to pass your kind words along—she’ll really appreciate it!
I had a really good experience with Spacer.ith…
I had a really good experience with spacer. I hired a unit that I thought would suit my requirements. I paid up front and then went to look at it. It didn't quite suit . I told this to the owner and said I was sorry but I couldn't use it. I emailed spacer and told them. Because there is a 24 hr cooling off period they refunded my money back. That to me makes Spacer a very trustworthy company and I would definitely recommend them for storing your goods. Thank you Spacer.
October 17, 2025
Unprompted review
Reply from Spacer.com.au
Thank you so much for sharing your experience! We’re really glad to hear that the 24-hour cooling-off period gave you peace of mind and that our team was able to support you quickly. Your kind words mean a lot, and we truly appreciate your recommendation. If you ever need storage again, we’ll be here to help!
Sarah was wonderful and so quick in…
Sarah and Clarisse were wonderful and so quick in resolving my enquiry. They were very supportive. Thanks heaps
October 18, 2025
Unprompted review
Reply from Spacer.com.au
Thank you so much for your lovely feedback! We're thrilled to hear that Sarah and Clarisse were able to support you quickly and effectively. We'll be sure to pass your kind words along—they’ll really appreciate it. If there's anything else we can assist you with, we're always here to help!
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