I had an issue and asked for assistance, I received a very quick response saying my issue was being followed up. I then got an update on progress. I then very quickly after got a response resolving my... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All through our two year contract with a couple of different clients with Spacer and Parkhound in the CBD of Sydney Sarah and other team members always made sure my questions were answered. Even if... See more
Company replied
I was very impressed with Sarah who answered our email request promptly. She was not only very courteous but was very attuned to our needs. She was obviously very experienced, and I felt confident in... See more
Company replied
Great Service!! Managed to find a local park available and from that moment the process was so easy. Signed up, was allocated the park, met the owner who gave me aceess and it really was as simple... See more
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Company details
About Spacer.com.au
Written by the company
Spacer.com.au is Australia’s Premier Peer-to-Peer Marketplace for Self Storage, linking Hosts (people WITH space) with Renters (people WHO NEED space).
Founded in 2015, the business provides an efficient and more cost effective self-storage solution for your boat, car, caravan, furniture and household goods, in a secure environment for all users. Spacer is proud to be a part of the growing sharing economy.
Money Back Guarantee
A little peace of mind
If you make a booking through Spacer, you are protected by our money back guarantee. For all our valued Spacer Renters, you will be reimbursed in full if:
- The issue is raised within 24 hours of the booking confirmation, and
- The space is unavailable at the date and time of your agreement, or
- There is a significant error in address or description of space, or
- Your vehicle cannot fit in the space
Please note:
- Removalist fees, alternative parking or transport costs, towing charges and any fines are not included as part of the money back guarantee
- Issues not included above, including change of mind, are not covered by our money back guarantee
- Your issue will be confirmed with the Host
Contact info
6 Middlemiss St, 2061, Milsons Point, Australia
- 1300 500 538
- support@spacer.com.au
- spacer.com.au
4.5
Excellent
626 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top rate support from Spacer.com.au
Although I couldn’t find a solution to my space requirement on this occasion, I have to say that support from Spacer was exceptional. Clarisse was my point of contact and she simply could not have been more helpful in trying to provide a solution to my space problem. I will definitely come back to Spacer.com in the future.
July 25, 2025
Unprompted review
Reply from Spacer.com.au
Thank you so much for your kind words! We're thrilled to hear that Clarisse provided exceptional support, even if we couldn’t meet your space needs this time. We truly appreciate your feedback and look forward to welcoming you back to Spacer.com.au in the future. Don’t hesitate to reach out whenever you're ready—we’re here to help!
I received excellent and prompt…
I received excellent and prompt response from host and Spacer.com. My issue was quickly rectified even after hours. I was the cause of the issue, if I had only read ad properly. 😁
July 28, 2025
Reply from Spacer.com.au
Thank you for your lovely feedback!
We’re so glad to hear you received excellent and prompt support from both your host and Spacer—even after hours. We're happy we could help get things sorted quickly.
Thanks again for sharing your experience, and we’re always here if you need anything.
Cancellation of my booking within the 24 hour period
Cancellation of my booking within the 24-hour change of mind was initially rejected, but eventually resolved, and a full refund was issued. Thank you Sarah for sorting this out.
Jill
July 20, 2025
Unprompted review
Reply from Spacer.com.au
Thanks for the feedback! I'm glad to hear it was resolved and that Sarah was able to assist. If you ever need help again, we're here for you.
Beware
You unfortunately are unimpressive, some would in fact say that you are rip off merchants. Customers should be aware. There is no provision for customers to Accept the offer of a booking once an Application has been made, so it is all one way traffic as you already have the credit card details required to make an Application and ii) If Spacer provides a cancellation period, please adhere to it and not make it impossible to cancel within the Money Back Guarantee Period by blocking the calendar and making the Chat unhelpful.
July 19, 2025
Reply from Spacer.com.au
Thank you for sharing your concerns—we genuinely regret that your experience didn’t meet expectations. We understand your frustration regarding the booking and cancellation process. While we aim to keep the system transparent and user-friendly, the calendar was blocked at the time you triggered the cancellation because the system automatically identified that your request fell outside the Money Back Guarantee policy. We absolutely want to honor the Money Back Guarantee wherever applicable.
Account closed without explanation
I went to create an ad to lease some spare space, but, my ad was cancelled and my account was closed without an explanation. When I called Sapcer.com.au customer service I was told on the phone "it was a business decision" I asked for a further explanation on what that meant and if I breached their Terms and conditions, however, the customer service representative wasn't able to provide me with any explanation and repeated "it was a business decision". Don't waste your time with Spacer.com.au
July 19, 2025
Unprompted review
Reply from Spacer.com.au
Thank you for reaching out. We’re genuinely sorry to hear about your experience. We understand how frustrating it can be to have your ad and account closed without a clear explanation. While some listing decisions are based on internal reviews for security and business policy purposes, we acknowledge that more transparency would have been helpful.
Please contact us at support@spacer.com.au with your contact information, and we’ll do our best to assist you further.
Thank you again for your feedback—it helps us improve.
5 Stars
The lady i spoke to on the phone was incredible! she stayed on the line until i had secured the spot and then called the owner to ensure that it was approved. Amazing service.
July 15, 2025
Reply from Spacer.com.au
We’re thrilled to hear our team went above and beyond to help secure your spot. That kind of dedication is what we aim for every day. Appreciate you sharing your experience—amazing customers like you make it all worth it!
false advert as wanted storage for a…
false advert as wanted storage for a caravan not a pallet in a warehouse unit
July 13, 2025
Reply from Spacer.com.au
We understand you were expecting caravan storage; however, the listing photo and description indicate warehouse pallet storage. As discussed with our Customer Success Team yesterday, your booking has been cancelled and a full refund processed. Please reach out if you have any questions or need further assistance.
So easy to use and book
July 7, 2025
Reply from Spacer.com.au
Awesome to hear! We designed it to be simple and hassle-free—glad it worked for you!
Reply from Spacer.com.au
Thanks so much! We're happy to hear you had a smooth experience—don’t hesitate to reach out anytime!
Top Customer Service
Sarah was extremely helpful and prompt on response. Too efficient makes me felt like I was talking to an AI.
July 3, 2025
Unprompted review
Reply from Spacer.com.au
Thanks so much for the kind words! Sarah will love hearing this. We’ll take 'too efficient' as the highest compliment—though we promise she’s not an AI (just really good at what she does!). Let us know if you need anything else!
Great app to find parking. Highly recommend
Thank you Sarah from Spacer customer service support for your assistance. I was able to find a parking space near my work. It was so easy to arrange via the app.
June 20, 2025
Unprompted review
Reply from Spacer.com.au
Thanks so much for the kind words! We're thrilled you had a great experience using the app. We'll be sure to pass your thanks along to Sarah—she’ll be delighted to hear it.
Awesome Customer Service Thanks CJ
June 25, 2025
Unprompted review
Reply from Spacer.com.au
Thanks for your positive feedback! We truly appreciate you recognizing CJ’s excellent service—we’ll be sure to pass it along!
Good customer support
Had some issues with my first booking and customer support got it sorted out promptly
Rather satisfied
Thank you
June 14, 2025
Reply from Spacer.com.au
Thank you for your kind words! We're glad to hear our support team was able to assist you promptly. If you ever need anything else, don’t hesitate to reach out. We’re always here to help!
Customer Service was very professional…
Customer Service was very professional and Clarisse did an excellent job.
May 29, 2025
Unprompted review
Reply from Spacer.com.au
Thank you for your kind words! We're glad to hear that you had a great experience, and we truly appreciate your recognition of Clarisse's excellent service. We'll be sure to share your feedback with her!
Reply from Spacer.com.au
Great to hear the process was simple and efficient for you! Thanks for sharing your feedback.
Reply from Spacer.com.au
Glad you think so! Thanks for the kind words.
Reply from Spacer.com.au
Thank you for the kind review! We're glad you had a great experience. If there's anything we can help with in the future, don’t hesitate to reach out.
Reply from Spacer.com.au
Thank you for your feedback! If you have any other thoughts or need assistance, feel free to let me know!
Reply from Spacer.com.au
Thank you for your feedback! We're glad to hear you found the experience quick, clean, safe, and convenient. Your satisfaction means a lot to us!
Spacer was easy to use
Spacer was easy to use, and Clarisse was great to deal with. Friendly and obliging. Thank you.
April 28, 2025
Unprompted review
Reply from Spacer.com.au
Thank you for your kind words! We're thrilled to hear that you found Spacer easy to use and had a great experience with Clarisse. Your feedback means a lot to us and inspires us to keep providing excellent service.
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