Spanx Reviews 10

My first purchase of a Faux Leather Moto Leggings from SPANX was made 4 years ago, NO issues whatsoever until last year November decided again to buy those leggings, the quality is GONE!!! John Lewis was replacing them three times for me, no complaints whatsoever, but the threads still were ripping off at the same place . I have stopped contacting John Lewis because its not they fault. REMINDER to everyone - DO NOT BUY from SPANX!! They lost they quality, but still ripping off terrible money for they products!!!! SHAME SHAME SHAME!!!

Update: After long comunication with Spanx customer service i have finally reached a positive end. Aventually they agreed to send me a new pair of leggings which prooved they quality. Thank you so much, i was very pleased and appreciate. Well done !! But not sure if i will buy in the future. Sorry x

I ordered the Spanx Motorbike Faux Leather Leggings. I'm a size 12 and ordered the size Large to be on the safe side. When they arrived I tried them on and while they were difficult to get on I didn't think too much of this having read other reviews. Once on they seemed fine so i removed the tags and kept them. HOWEVER when I wore them out for a whole day they were a nightmare. Every time I sat down they rolled down. I spent the day trying to unroll the top of them. Soooo annoying. I couldn't return them because I had taken the labels off. So disappointing for €110 spend. The cheaper ones Ive had in the past never did this.. all my other jeans/leggings are size 12 so I thought L would be fine and according to Spanx Size Guide- L is a 10-12. So disappointing.

Unbelievably bad customer service. Been waiting 2 months for my order. They stopped replying to emails, no idea if I’ll even get the product. Never again.

After having brought a pair of Spanx leggings £90

Wore then a few times last winter loved them got them back out this winter, and noticed worn on bottom, knees and crotch. Contacted selfridges they said over 6 months contact Spanx, they have also said tough luck. £90 down the drain not even worn 10 times. Don’t waste your money just not worth it. Spanx don’t even want to investigate this product that is clearly poor quality

High waisted shaper short
Bought from John Lewis London £35. Fabric snagged on first outing. I don’t have long fingernails and do take care when putting on hosiery. Shorts feel soft, stay in place and do not roll up at all which is excellent. Would be excellent if a higher quality powerful Lycra is used to prevent snagging.

My package was late beyond the supposed delivery date. They use Fedex and I know it’s not their fault entirely but they do not offer any better alternatives. Order a month ahead if you really need to but if you can just buy it from a store, you’re better off with that.

Since customer service basically does not resolve and barely responds to emails. I received a WET spanx in the mail that water damaged the entire box and label. Telling me to send it back and that you can't provide a replacement at the same price I got it for? After this email responded stating will respond to me in 3-5 days and never did until a week later after I sent another email. That email told me the same thing as the first email which does not address anything.

Never order never buy.

***

I find this response unsatisfactory.
First of all you sent me wet second hand items that you will now pass off to someone else. It's surprising you would even want the item back and want us to actually spend the time and effort to actually procure and buy a new box (since the one you sent it in was water damaged) and trek to the shipping facility, wait in line, to get it back to you.

Second of all while I purchased this item on a promotion, now you are telling me, because of your own failure in sending me dirty pants that you are unable to provide a new pair at the same price? "While we are unable to send you a new pair of leggings under your current order, please feel free to place a replacement order at any time" - this delay was not my fault.

Are customers to be punished and to pay with their time to take time off work to fix your problems?
We have left the country as we were excited to receive this in time for our trip and now have to resolve this issue and rush to send it within your time window when we get back? A more responsible approach would see if we were kind enough to dispose or recycle of these stinky spanx and offer a discount (at least comparable to what we paid for the initial spanx) to purchase a legit pair at the price we initially expected it for.
Please kindly advise

Please consider not supporting a company that condones repulsive treatment towards their customers...

I just hung up with manager Brooke. My experience with both the customer service representative and Brooke was hands down THE worst customer service experience I have ever had.

The representative did not want to get a manager on the phone, I had to ask many times. He tried to argue with me and demand that I explain why. I literally had to demand back to speak with a manger which I should have not had to do nor should I have to over explain my reasoning.

Brooke answered the phone hot, I would describe the tone in her voice as aggressive, and irritated she was ready to battle. In hopes of diffusing her I started the conversation by thanking her for taking my call. Unfortunately, that did not work. She had her decision made, her pre scripted answer was ready to go.

After placing my order I called to make sure I chose the proper shipping, I was assured Tuesday when I ordered my leggings and again on Thursday when I called again that I would receive my shipment today (Friday) unfortunately, it was shipped out yesterday ups will be delivering it to me on Monday. I rushed the order because I will be out of town. I spoke with ups- they contacted the distribution center and would have been willing to intercept the package to ship it overnight to me. What they needed and said any company can do is upgrade the shipping label. I attempted explained this to manager Brooke. She said in her two yrs. of working at Spanx she had never heard of such a thing. She continued to repeat “we can not do that” as a person who has been a manager and now business owner for over 12 years her horrible attitude and pre package answer sounds like “I am not willing to TRY to correct or amend the matter”. I again asked Brooke if she would kindly just try, call the manager at the shipping center and simply ask. Yes, she has not uncountered a request like this, but, that does not mean it is impossible. This was in no way an unreasonable request. I had ups on another phone while speaking with Brooke, they were happy to walk through how to upgrade the label. I would have been happy to pay the difference although I do not think I should have. She and I went round and round. Not only was I not heard, but, there was absolutely no effort to simply try to see what she could do.

I had to similar issue with Rei the customer service representatives first response was let me see what I can do— they called ups and figured it out to amend the issue. They went above and beyond.

If any one of my clients is unhappy, or an issue arises “I can’t” is NEVER the response.

Both the customer representative and Brooke’s disgusting tone, and unwillingness is 100% inappropriate.

I love and enjoy all the spanx products I have previously purchased. I can honestly say after this experience if I order another product I will never order from the site and seriously think twice before purchasing anywhere else. I was super excited for the leggings. Based on the phone call I will return them because I do not want to support a company that supports the repulsive treatment that I received.

I sincerely hope that my complaint is heard, and Brooke is properly reprimanded.

I bought two pairs recently. They’re not cheap either. The first pair ripped the very first time I put them on, the second pair ripped the 4th or 5th time I wore them. Not acceptable at all. I used to love Spanx before they changed the material, now they’re a very poor product which don’t hold you in (and obviously easily tear). Obviously profits became more important than quality to the bigwigs at Spanx. Thanks for taking my hard earned money and giving me crap Spanx, really appreciate it. And before it’s suggested, I definitely bought the correct size. They both ripped as I was putting them on and I’m not a particularly aggressive dresser

I ordered from the spanx official website. A glitch in their system means if u use PayPal u can't alter your shipping address. I contacted them immediately as my address had changed and ws told order can't be stopped. Weeks later and filling several email exchanges I still have no product and no refund (no any offer of either). Despite their email address seeming uk by the co.uk they actually dispatch from Germany. Their customer services are rude, unhelpful and patronising. Whatever you do, do not buy direct from this company. Once they have taken your money they will do no more. I'm £90 out on an item that's going to my old address across the water; I have no chance of ever getting it. Do spanx care? Not in the slightest. I did contact their head office in the US and despite their over excitement at my feedback they offered no compensation for the £42 I'd spent, nor did they offer a replacement product. Makes you wonder is the company in that much difficulty, it cares not about customer retention and can't afford to replace lost shipments.