Unwilling to honour Gift Voucher in exceptional circumstances
My son in law gifted me an £85 voucher for my birthday- after which we had a couple of deaths in the family and I was travelling in and out of the country for work. No room for exceptional circumstances at this business- having just come out of the 3 month voucher expiry period- which wasn't clear in the first place- no empathy or compassion re the difficult circumstances. Simply pocketed the £85 and tried to charge over £100 for a new booking. Sad when businesses put profit over people. Poor communication and complete lack of empathy.
Wouldn't recommend this business to any of my social networks. If I could give them no stars...I would! So disappointed. Spend your money where people actually care about their clients!
November 3, 2025
Unprompted review