Spareparts Watches Reviews 20

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Wholesaler

Information provided by various external sources

SpareParts-Watches is an international website and webshop for watch parts and tools for the watchmaker. Based in The Netherlands, we cater for both the professional and the hobbyist. The company was founded about 30 years ago when it acquired the inventory of a major Dutch wholesaler called Faddegon & Kouw. This acquisition allows us to offer a unique "old" stock in addition to a modern collection of watch parts. Brands include ETA, AM, Rolex, Omega, Bergeon and many more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect

Perfect, the only ones who helped me order this 4R57 broken date star 0970-1022 (970.102) on a Seiko SSA303J1 : i did a short video "shorts/QXWCukEnTU4"

February 27, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Peter

Peter, Was very helpful delivered promptly and excepted wrong part back. refunded right away, usual Dutch efficiently.Loads of patients with a 90 year old would definitely use them again

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Seiko 6R35 movement parts are difficult…

Seiko 6R35 movement parts are difficult to find, anywhere. As a hobbyist wanting to work on vintage and new, I am so happy Spareparts made available and immediately sent what I needed for a Seiko Alpinist not keeping good time. 4 days, from Netherlands to New Zealand. Very, very, very reliable supplier.

February 18, 2024
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Pay for shipping with tracking and…

Pay for shipping with tracking and insurance to the USA. My order was lost in the NL mail system. Peter sent me a replacement order. Thanks
I ordered from another watch website in the Netherlands also at the same time with no tracking and insurance and it appears that the shipment was lost in the mail. Never thought that would happen.

January 17, 2023
Unprompted review
Rated 5 out of 5 stars

Order with confidence.

Order with confidence. Living in the United States, I was a little leery of ordering parts from the Netherlands without a tracking number or insurance. However, the part arrived very well packaged and just a couple weeks. Would definitely order parts from in the future.

November 26, 2022
Unprompted review
Rated 1 out of 5 stars

Bought an stem and don't arrived

Bought an stem and don't arrived. Seller claims that because my order was without tracking number there is no way they can support me. There is no proof the item was shipped, hence my 23 euro got lost. Black list vendor.

May 4, 2022
Unprompted review
Spareparts Watches logo

Reply from Spareparts Watches

Dear Mr Vera,

Thank you for taking the time to leave a review. We find it very unfortunate that your order did not arrive. Unfortunately, when shipping worldwide, packages sometimes get lost.

As you mentioned, you chose shipping without track and trace. We offer this option as an economy option, since we understand that paying a lot for shipping for a single item like a stem is not always wanted.

We try to communicate the risk of this clearly by stating the option as: "Basic, no Track and trace, no insurance, all risk for buyer".

We offer two more shipping options. Standard shipping is slightly more expensive, but is insured and comes with track and trace. We also offer Express shipping with both insurance track and trace, in case you need your order to arrive quickly.

We hope that we can be of service to you in the future.

Advertisement
Rated 5 out of 5 stars

Truly amazing, thank you.

I contacted these guys to see if they could help me find parts for a 45 year old watch. Althought they didnt stock what I was looking for, they were incredibly helpful. Peter was the name of the person who helped me, giving me advice, suggestions, and sent me extracts from the original manufacturer's manual.
Truly amazing, thank you.

February 28, 2022
Unprompted review
Rated 5 out of 5 stars

Affordable and rare parts

I emailed this company looking for parts for my old seiko rotocall (CALIBER A829). A day later they responded to me, saying the part would be in stock by the end of the week. After being notified it was in stock, i purchased it for an extremely reasonable price and received the item only days later. Excellent company that deserves more attention.

July 3, 2021
Unprompted review
Rated 5 out of 5 stars

Very quick response and shipping

Very quick response and shipping! Exactly what I needed to fix my grandma's old watch! It will make an amazing christmas gift for my mother. Thank you again!

November 28, 2019
Unprompted review
Spareparts Watches logo

Reply from Spareparts Watches

Dear Anna,

Thank you for your review. We are happy to have helped. Have a great Christmas!

Kind regards,
SpareParts-Watches

Advertisement
Rated 5 out of 5 stars

Easy to use, great service!

This is a very nice place to find some of the tools and parts I need. I will use it again!

October 8, 2019
Unprompted review
Spareparts Watches logo

Reply from Spareparts Watches

Dear Maker101,

Thank you for your review. Happy to hear you will come back to us again!

Kind regards,
SpareParts-Watches

Show reviews in all languages. (20 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look