Hozelock Spare Parts (UK) Reviews 77

Requested a spare part for my hozelock reel. Was given a time scale of 3-5 days. Left on holiday but felt sure it would have arrived upon my return. I told hozelock immediately and they could not have been more helpful and prompt in their reply, acceptance of my account and replacement.

I reached out to them as I was having issues with my pond pump. After explaining what was happening, they immediately told me what the solution was and helped me obtain the part I needed, which turned out to be spot on and my pump is running as new. Very knowledgable and informative, fantastic service, really made my day!

As I plumber I have suffered years of inadequate products from Hozelock and the customer service is shocking!

I have owned the old dark green coloured hose, the light green coloured hose, expandable hoses and the new yellow and grey hose.

Not one of these products have been fit for purpose.

The fitting leak and blow off
Expandable hoses burst and the list goes on.

At what point are these people challenged legally as I’ve spent hundreds on equipment and the whole lot has been worthless.

This item works well when it is not blocked but that is also so easy to happen? I spent a good money hours trying to unblock it and I finally decided to drill some holes into the resistor which has got small holes in it and becomes blocked very easily and even that didn't work it still got blocked! most people would now give up but I'm determined and I will be drilling some bigger holes in it and hopefully that'll work as for spares forget get it? I would advise people to avoid this model 4507

I am on my 4th up and over sprinkler they all pack up and it's impossible to see why. They talk about calcium build up but they are all clean and the spray is massive but will not oscillate useless

I just had to smash my hozelock sprayer with a hammer to get it to release the hose. That was after it jammed in one spray position. Complete rubbish product.

Over priced rubbish i bought a spray gun and sprinkler 3 months ago, the spray gun is leaking and the sprinkler keeps getting stuck in one place, absolute rubbish

Purchased a tuff hose from Tatton park flower show 2024 following the advise from one of their representatives while there,hose looked good,didn’t kink which was exactly what I wanted

Payed cash so no card receipt
Absolute rubbish up to now it has split 7 times and I have had to cut the hose and re connect,not even had for 12 months,kept indoors during winter and only used during this hot spell of weather,in fact I have spent more time repairing it than using it
Contacted hozelock but as I don’t have a receipt they are not interested

I can only go on the customer service I've received from Charlie - he's replaced the plastic piece I complained about. Still think it's a design fault and is no where near the quality of the old one we have. Only time will tell if this new one lasts as long.

I have two of their auto reel hoses, and while moving home we lost a little bracket off one, and the side panel of another. Neither of these can be purchased as spares, so we have one that will not work at all because of a tiny little bracket, and the other that just looks terrible.

The suggestion when calling support was that we will have to buy both products new to get the spares.

Genius, and very helpful. I will not buy another product from them ever again.

My 5 star rating is based upon customer service, not the product. The spring on my retractable hose reel disintigrated and so it would no longer retract. I called customer services to ask what guarantee applied, and they said 5 years, provided I could produce the receipt. Luckily I found it, only to discover that I had bought it five years and 10 days prior, so I called customer services back and spoke to Ross, hoping they might at least give me a discount on a new one, but he said that was near enough and I could have a brand new replacement. I had to send them a copy of the receipt, plus take a short video showing the broken unit, which I did straight away. I received a reply within 30 minutes, saying I would receive my new hosereel within 3-5 days. From my first enquiry, the whole business took an hour to be concluded, to my complete satisfaction.

Hozelock products have plummeted in quality.
Were the gold standard garden-level gear; trustworthy and worth the price.
However, the last 3 reels purchased have all leaked dreadfully from the inlet.
Pop open the innards and compared to the old green, every critical part of the grey stuff is flimsier.
What has failed on each reel, one from day one, is the white plastic water inlet, noticeably lighter than the old ones, and apparently all 3 reels already have the 'revised' version.

Will get around to jamming full of silicone, as no amount of PTFE or fatter O-ring sorts it, but basically shouldn't have to be mucking about and fitting an inline valve before the reels.
Rather poor.
Hope they sort one day, but they've been bad for years.

We recently purchased a Hozelock hosepipe, with open reel storage. The quality is noticeably poor all round. Cheap plastic fittings, that keep popping off as soon as water is applied, the connection to the hosereel leaks continuoulsy, no matter how you secure the fittings and the hose kinks at the slightest pull.

I would strongly advise anyone in the market for buying a hosepipe, do not buy Hozelock.

Just bought a new 50m retractable and the hose keeps folding when I use it,
Really poor quality hose, cheap and nasty

Avoid...very poor quality.
After just 3 months of use...leaks from hose connectors and had to replace rubber seals.
The HozeLock Spray gun is the pits! (my second one in 3 months)...water constantly drips from the spray head, it seems like it can't be taken apart to repair.
Next time I'll buy Karcher.

Hozelock 2year warranty not worth the paper it written on, Exchange my Hozelock multi spray gun on 14/10/22 trigger on gun not working, my local garden centre where I purchased the gun did this for me. New multi spray gun has lasted approx 17months and same problem has occurred again, unable to find my receipt I contacted Hozelock customer service only to be told my 2 year warranty started from the first faulty gun not the replacement, this effectively means you don’t get a warranty with any replacement that you get from Hozelock, THEY MUST BE HAVIN A LAUGH!! What a pathetic way to handle customer complaints.

Don’t bother ! These hoses and hose deals are the worst designed products ever made . Whoever designed these need to be sacked . They tangle up every 5 seconds and leak what an awful product

Hose Lock Products are absolute rubbish. A new very expensive hose was purchased to replace the old auto hose. It got used once and the pipe bulged. Split and leaks. Started using the old one again as its better quality. I also have purchased the most expensive guns they have, and they all break due to cheap plastic after less than one seasons use. Customer service is non existent. Never again will I buy hose lock.

Do not waste your money buying hoselock hosepipes. Spend over the odds on a 50 metre length of apparently kink resistant hose. The hose did nothing but kink and has split in a number of places within three months of normal use. Absolute garbage. Avoid at all costs.

Cheap plastics not fit for purpose.
Arrogance and ignorance from the few staff
taking complaints via telephone and if you press your complaint too much they will cut the call. Below average intelligence of the the people taking calls is noticeable. Children could make better products.