James was very helpful. He was proactive in helping me make a decision regarding the purchase.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was met on the phone with a friendly greeting. I stated to the man what I wanted. He repeated my order, asked me to hold the line, and I didn’t have to wait very long before he returned with descrip... See more
I managed to speak with customer service assistant who was brilliant and found the correct part I was looking for and all went rather well and hassle free. Just waiting for my part to arrive as purcha... See more
Very helpful representative (James) he gave straightforward and honest advice on parts I required for a repair to an old Dremmel I own. He also gave options on new machines immediately sending details... See more
Company details
Written by the company
SpareToolParts.co.uk is one of the fastest growing Powertool spare parts website in the UK, we pride ourselves on our excellent service levels and our ability to source any part you require quickly and most importantly as cheap as possible. We have made our website easy to use, all you need to do is enter the model of your tool and we will do the rest. Our staff take pride in their work ensuring that orders are picked with care and dispatched quickly and efficiently. Once you place an order with SpareToolParts, one of our customer service representatives will be assigned to your purchase and will ensure that everything runs smoothly and the goods are dispatched as soon as possible.
Contact info
Portglenone, BT448DT, Belfast, United Kingdom
- (0333) 7721 109
- sales@sparetoolparts.co.uk
- sparetoolparts.co.uk
3.9
Great
695 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 43% of negative reviews
Typically replies within 48 hours
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Fantastic
Fantastic . Very helpfull and knowledgeable .
Easy to talk to and explained to detail what i needed .
January 16, 2025
Unprompted review
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I am very satisfied with the purchase…
I am very satisfied with the purchase due to the super professionalism of Mr. James Duffin
A big thank you to him, I give you a 10
January 16, 2025
Unprompted review
Helpful and Informative
James was really helpful in sourcing the correct blade for my older Bosch circular saw
January 15, 2025
Unprompted review
My telephone conversation with James @…
My telephone conversation with James @ sparetool parts was excellent. He was able to identify the part I needed for my Ryobi tool and advised me of the steps required to purchase the item. Without his help we would have had great difficulty in sourcing the part. Would recommend this website for Ryobi spares or other brand make parts. They also have an extensive list of items available on their site.
January 9, 2025
Unprompted review
Shit company!!! DO NOT ORDER ANYTHING FROM THEM!!!!
UPDATE:
I received my order after half a year, and are happy now. Everything would be easier if the inform about transport supplier and tracking.
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Shit company!!!! Been waiting for several month, and still not received anything. I email for some weeks ago, and they promise to send once more, but still nothing.
DO NOT ORDER ANYTHING FROM THEM!!!!
January 3, 2025
Unprompted review
Reply from Sparetoolparts
Hello
We are sorry this parcel has not been delivered, as explained via email on the 3rd Dec, this order was dispatched on time, but it must have got lost in the post to Norway.
As advised on the 16th Dec we got replacement stock in and this order was sent on the 21st via Royal Mail international Priority Mail, so I'm still expecting this order to be delivered within the next 5-10 days.
I'm sorry this as taken so long, but as you can hopefully see, we have been trying our best to get these parts to Norway and you :-)
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Excellent service
James took the time to check his stocks and email me immediately about availability of spare parts
December 19, 2024
Unprompted review
James was very helpful
James was very helpful, knowledgeable and efficient.
December 12, 2024
Unprompted review
Excellent communication
Excellent communication, knowledgeable and helpful, highly recommended.
December 5, 2024
Unprompted review
Great Service
James was an amazing help in sorting out the parts I needed
December 4, 2024
Unprompted review
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I too am wondering if this is a scam
Update on my recent review. More than happy to say that this company is legit. I have this morning had a full refund. My recent email was answered quickly.
It’s a shame it had to come to this. But I still have to say that my phones calls or previous email was not answered the company could still do better with communication
November 30, 2024
Unprompted review
Very clear service and excellent…
Very clear service and excellent communications…..
November 8, 2024
Unprompted review
Excellent customer service
Excellent customer service. No waffle or hassle. Straight forward parts identification.
November 6, 2024
Unprompted review
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Worst experience!!!
Ordered parts for my Ryobi in July 2024. It's November now. Got nothing and got no refund!!! Worst I've ever dealt with!!!
November 3, 2024
Unprompted review
Extremely SLOW service!
Order 1000107879 I places an order / paid £49.82 upfront for replacement brushes for my Panasonic EY7950 electric drill on 25th Sept 2024. It is now 26th October 2024 and I still do not have the spare parts! Very poor service! I am beginning to wonder if I have been scammed!
October 26, 2024
Unprompted review
James was straight on to my order…
James was straight on to my order understood what I was needing , handled my query very professionally and got me sorted with a call back with in ten minutes , I would highly recommend Sparetoolparts to anyone as the service from a company that has 100% experience ,
Thank you James for your help very much appreciated
October 23, 2024
Unprompted review
order was straightforward over telephone
October 23, 2024
Unprompted review
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Friendly helpful service :)
October 22, 2024
Unprompted review
Knowledgeable person and very helpful
Knowledgeable person and very helpful. Able to provide correct information.
October 17, 2024
Unprompted review
Great phone mannerism and knowledge
Great phone mannerism and knowledge
October 10, 2024
Unprompted review
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