Sparkly Roses Reviews 196

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the product quality, often describing items as amazing, beautiful, and well-designed, with many expressing that their loved ones were delighted by the gifts. The products frequently exceed expectations, with details like hidden necklaces and realistic roses being particularly appreciated. However, many people experienced significant issues with delivery, including late arrivals, damaged packages, and orders not arriving by guaranteed dates, especially around holidays. There is also widespread dissatisfaction with customer service, with reviewers reporting unhelpful, repetitive, and slow communication, a lack of resolution for problems, and difficulties obtaining refunds. Some customers also noted discrepancies between product images and the actual items received, or found products to be fragile.

What people talk about most

Product

Customers had positive experiences with the product, often praising its beauty and design, with many... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many expressing significant dissatisfaction... See more

Order

Consumers find order experiences to be ambiguous, with many expressing significant dissatisfaction regarding... See more

Quality

People report positive experiences with quality, with many customers praising the beautiful and well-designed... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing frustration over slow,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have bought the sparkly crystal rose and the forever rose with the jewelry and they have arrived in very good time and the quality of these items are amazing. I am very impressed with both of them.... See more

Rated 5 out of 5 stars

I got the delivery in time, in the quality that i expected during the order. Rose smells so good and the jewellery with names carved look beautiful. Thank you Sparkly roses.

Rated 5 out of 5 stars

I happened to stumble aponed sparkly roses and I bought some things for my wife to give to her for our anniersary and she loved ill be buying from here again

Company replied


Company details

  1. #101 of 116 best companies in Gift Shop

Written by the company

Make her feel special ❤️


Contact info

3.5

Average

TrustScore 3.5 out of 5

196 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Happy Customer

I love the way they created the Enchanted Sparkly Rose and it looks gorgeous-Very good customer service and the team response is very fast-will buy more in future - cheers 😁

October 2, 2021
Unprompted review
Sparkly Roses logo

Reply from Sparkly Roses

We appreciate your kind words ❤️🌹

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Rated 4 out of 5 stars

Product is really nice,but i had to…

Product is really nice,but i had to contact the team in order to check what happened with my rose,because it wasn't getting shipped

September 19, 2021
Sparkly Roses logo

Reply from Sparkly Roses

We apologize for the inconvenience caused. We are glad to hear that you liked your beautiful rose ❤️🌹

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